Park Lane Hotel New York

Overall, I was very satisfied with our stay.The friendliness of the staff was generally excellent. However, the friendliness of the staff at the Grab n Go Breakfast needs significant improvement.The response to the issue with the noisy ventilation system was fantastic. Within a few minutes, even at 10:00 PM, a technician arrived, although he couldnt fix it.On the downside, I was informed that a subsequent room change was not possible, which turned out to be incorrect upon checkout.The price reduction in the form of waived breakfast costs ($150) was a pleasant response to the inconvenience.Another negative point is that when I booked in April (8 months in advance), I requested a room as high up as possible. This request was not fulfilled, even though it turned out that such rooms were available (same price category).Overall, the service, facilities, and stay were very enjoyable. Regarding other reviews: The cleanliness was fantastic. A wear and tear on the carpet is normal and as long it is still in good condition and without damage everything is fine to me.

Perfect location overlooking Central Park and a block from Fifth Ave and excellent shopping. Also walking distance to several museums. We had a beautiful view of the park from a very spacious room.Restaurants and room service meals were excellent. Check-in was smooth and we had our room by 10:45 am!All the staff members we interacted with were kind, courteous and helpful.We will return!

I was disappointed with my stay at Park Lane. First of all, I think the photos on the website make this place look MUCH better than it is. Its still a nice hotel, but it isnt anything special. You are paying for the location.When we first arrived, my mom and I had to wait for our room because it wasnt ready yet. Even after the 4pm check-in time, the room wasnt ready. I had to go complain. I booked through AMEX Travel which will provide early check-in and late check-out if its available, but I would not expect either at this hotel.The in-room dining and breakfast offered at Darling is just okay for how much youre paying. I recommend not paying for either and finding a restaurant nearby.If you are on a high floor (we were on 42), expect to wait 10-15 minutes to get down to the lobby. Especially around check-out time. The elevators stop on almost every floor. They need to fix this somehow.Lastly, the mini fridge in our room didnt work. I never complained about this, because frankly, I didnt want to waste the energy.

This hotel was beautifully located across from Central Park, with quick access to all key tourist spots like Broadway/Times Square, 9/11 Memorial and more.The staff was top-notch. They went out of their way to escort my group to the rooftop breakfast so we knew exactly where to go.Very clean rooms and nice amenities! I would stay here again.

When I read the negative comments I started to second guess my hotel choice. Once we arrived the hotel staff was pleasant and helpful. The hotel is beautiful. It’s located near everything. The longest wait for an elevator was under 2 every time (and our stay was during the a thanksgiving holiday). All of the restaurants were open anytime we wanted to order food. The rooms are trendy in decor. I will always stay at this hotel going forward when I visit NY. BONUS!!! We could even see the parade from our room. Thank YOU Park Lane for making our trip amazing. P.S. The bed was so comfy and even compares to my sleep number at home.

The location of Park Lane cannot be beat! The service and staff are top notch. The room was clean and decent size. I knock off one star, because despite the updates it is still a bit dated for the price. Overall, a great hotel to stay in the city and I would happily return.

This hotel was great, particularly for a family with a young child. They were very accommodating and had everything for our son ready when we arrived. There was no noise in our room, and it was very clean. Great area too with lots of good food around. The service was great and everyone was spoke to were nice. Would stay again! Thanks!

Hi I would recommend this hotel. Was a bit worried reading the negative reviews before we arrived but must say had a great 4 days at the hotel.We were there from 26-30th Dec. nice spacious family room with 2 queen beds. Clean and very helpfull staff. Great location. Would recommend.

Beautiful hotel and extremely comfortable beds. For a hotel marketed as luxury I would expect crisp details. The heating unit is very old and loud that it woke me up several times (I’m a hard sleeper). The website clearly states the rooftop dining area opens at 7 am but when the door was locked staffed told me it’s actually 7:30 and the website was inaccurate.

Fantastic hotel. The entire staff are friendly and go above and beyond. You can’t beat the location either. Our family will definitely be back for future NYC trips. Special shout out to the brunch staff at the top floor restaurant who every morning made our family feel like VIPs!

The hotel rooms are good and reasonably quiet. There was a lot of crane/lift other noises throughout the nights. The bellboy and level 47 staff were particularly rude. Overpriced for what it is.

The hotel’s location was fantastic! As a runner, being able to just cross the road and run in Central Park was a major highlight.The room was always cleaned well by housekeeping.I also loved having breakfast on the rooftop; the staff were incredibly friendly and helpful. Special mention to Dwight, who brought a positive and welcoming energy every morning.Overall, the entire staff was respectful and made my stay enjoyable.

I have stayed at The Park Lane several times when I go to the city for business. The location is perfect. The staff is always very attentive and the accommodations are wonderful, especially if you have a Park view. The rooftop bar, Darling, is a wonderful spot to enjoy a drink after a long day.

Overall we enjoyed our stay. Beautiful view of Central Park. Just checked out today. Few things. For over $2,700 for 2 nights I would expect impeccable rooms. We had a hole in the bedding. Ordered room service and thank goodness I saw it fall, but a piece of glass fell off the ketchup into my food. Other than that staff was super nice and breakfast at Calverts was delish.

Love the location and upgrade to 39th floor.A very enjoyable stay.Major complaint: NO COFFEE MAKER in room. 39 stories down is a long way to go to get a cup of coffee and bring it back to the room. The elevator is not express to the 39th floor! One morning, at 10:30, we were leaving for the day and went downstairs to get a cup of decaf coffee. We went to the first floor coffee shop and was told that they were already closed and preparing for lunch. They sent us to the second floor restaurant, which was closing for a transition to lunch. At the front desk, we were told to use room service. So where would room service deliver a coffee to? the first floor or the second floor or the 39th floor? That’s our complaint. No coffee at 10:30 to 1130 anywhere in that hotel unless it’s room service. The frond desk acknowledged the issue. But we had to go out for coffee.

I recently had the pleasure of staying at this hotel, my wife and I; The hotel is perfectly situated, offering stunning views of central Park (if you were lucky and got the rooms facing the park :)). Its just a couple of steps from 5th Avenue and just 10 minutes walk to times square. the room I stayed in was spacious, elegantly decorated, and equipped with all the amenities I could ask for.

Disappointing Experience - Some Positives, But Not Worth the 5-Star RatingOur stay at the Park Lane Hotel in NYC was a mixed experience, with some highlights but ultimately a lot of disappointment. We stayed in the panoramic suite, and I have to say, the view was absolutely stunning. Waking up to the New York Central Park was a treat, and it’s one of the few things that made our stay more enjoyable.However, we encountered several issues that overshadowed the positives. The most alarming was when my 18-month-old daughter found a piece of glass on the floor in our room. This could have seriously hurt her, and we were shocked by the lack of attention to detail in housekeeping.We also had ongoing problems with the air conditioning, with our room stuck at an uncomfortable 24°C(75.2F) After complaining, the hotel moved us to another room, but the issue remained, and they only added a fan. It would have been much simpler to just bring the fan to our original room rather than making us move rooms.The service overall was disappointing for a five-star hotel. The breakfast at the rooftop restaurant was extremely overpriced at $70 per person, with very limited options of pastries that were mushy and not fresh. On top of that, the staff, especially one woman, was rude and unhelpful.That being said, the bellman and cleaning staff were a bright spot in our stay. They were always positive and welcoming, especially the cleaning ladies who greeted us with a smile every day. Their warmth was greatly appreciated during a stay that otherwise fell short of expectations.While we enjoyed some aspects of our stay, we cant recommend the Park Lane Hotel based on our experience. If youre looking for a hotel that delivers fully, you may want to consider other options.

Great location and view of Central Park. Nothing but positive interactions with all the employees and amenities. Special shoutout to K and Cathy in the Rose Lane first floor bar. Their friendliness and service made our night. It was our second time staying at the Park Lane. We look forward to staying there again on our next trip to New York.

I havent had the pleasure of staying at the Park Lane Hotel yet,but my experience there has me even more anxious to do so.I recently worked a security detail there and was greeted and treated with the utmost respect, professionalism, and kindness from every staff member I encountered. I also had the pleasure of meeting the Managing Director Niles Harris who was a true Gentleman and Professional. I highly recommend this hotel and cant wait to stay there as a guest. The beautiful environment and hospitality are above and beyond!!

We loved our October 2024 stay at this hotel and will be returning but one or two things I feel could be improved:1. They charge a DAILY rather than one-off refundable damage deposit. This is what booking.com said and on checking today, still says in the fine print section for Park Lane Hotel; A damage deposit of US$150 is required on arrival. Thats about £115. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. When checking in, I was asked for my card to process this payment. I was very surprised to discover the next day that around £600 had been taken on a pending basis. I was not expecting this to be charged on the basis of how many days you are staying and booking.com did not make that clear. I hold the hotel responsible for this. When I messaged them, their response was unhelpful.2. Reception staff. They need to be more friendly, warm and welcoming. We arrived close to midnight after a long journey. There was one member of staff on at the reception at the time, he did not smile or exude any warmth. After paying a good rate and travelling so long and it being so late, it would have been nice to have been made to feel more welcome. Ive seen many other similar comments by others. This part of the whole experience really does need some work. Better trained front of house staff would make a HUGE difference to the overall client experience.The things I loved:1. Our rooms - we had two city view rooms for ourselves and our teen daughters. The views were incredible. Rooms were clean and well stocked with beautiful soft towels and Jo Loves (same lady who founded Jo Malone) toiletries including shampoo, conditioner, shower gel, moisturiser etc. The beds are amazing - I was unbelievably comfortable in ours. Decor is well considered. I really rate the rooms.2. The cleaning staff - friendly, helpful and courteous - and always smiling. The reception staff could certainly learn from them! Please look after your cleaning staff well, Park Lane - they are fantastic.3. Doormen and bellboys - friendly and helpful.4. Location - utterly fantastic, directly opposite Central Park and located just a few paces away from The Ritz, where Home Alone 2 was filmed. Bustling NYC energy all around, great deli & supermarket and a Pret a Manger around the corner. Times Square about 25 min walk away.We never dined at the hotel so I cant comment on breakfast or the restaurant.Overall Id give the hotel 8 out of 10. It really is an absolute gem and we will definitely be returning next year (though prices have hiked significantly already compared to what we paid for our stay this year - around £2k extra for the same dates in 2025 compared to 2024 and thats including my Booking Genius discount). But Park Lane, if youre reading this, please do invest in reception staff training. If you want to turn a gem of a place into something really very memorable and special, this would make an absolutely huge difference.

My wife and I had a one night stay this weekend for a nearby wedding. The room was a nice size and clean but somewhat dated. The platform that the bed sits on should come with a warning of beware of toes. When we entered the room it was very warm and we noticed a tower fan. The thermostat was set at 66 degrees, it would not go any lower, and the room never went below an uncomfortable 74 degrees. If the air conditioning worked properly I would.have given the room 4 stars. Having time to kill, we went to the bar in the lobby for some drinks. We got 2 drinks from the bartender and sat at a table. I left the tab open and the bartender handed us off to a server. After finishing our drinks we sat for about 25 minutes without anyone coming over to us. I went back to the bartender to order another round and was told your server will be with you. After sitting another 25 or 30 minutes I went back to the bar to close our tab and mentioned the extremely poor customer service.

0/10 service. Not worth the effort.If youre looking to spend a large amount of money and are hoping for bear necessities of service, I would advise looking elsewhere.I have been trying to reach their staff, regarding details for my wedding room block, for 2 weeks now. I have spoken to Selena and Robert numerous times but both of them have very nicely explained to me that only Eunice can help me with my account. 4 separate times I have now been assured that Eunice will call me, only to receive no phone call or email. At this point, I am fairly positive Eunice is not a real person but an elaborate scheme to run me around in circles and not actually provide any level of service.

What a fabulous hotel and the view of Central Park in the fall was stupendous! Room service was outstanding and the bar in the lobby served great drinks though a little expensive. But the overall expense was worth it. Would definitely choose the Park Lane again.

It was not my first stay .. it’s the place that I prefer to stay on whenever I visit New York.. prime location, the rooms were renovated and the staff was very helpful especially Mr. Paul Beatty LOSS PREVENTION manger.. my son forgot his go pro camera on the car on our way to the airport. I have contacted the hotel and inform about this he helped me to ship the camera back home and kept in touch with me to make it the easiest way to! I really appreciate his efforts and honesty. Big thank you to him!

Very hot A/C, we couldn’t sleep at night from sweating and when we informed the manager he was so silly to tell us that the outside temperature is going to drop next coming days so we can open the windows!!The rooms phone wasn’t working we informed them 4 times and still not fixed until the time we checked out.. when we needed to call for anything we had to call the reservation number using our mobile phone and got transferred from line to line until we reach the correct person!!AND the BIGGEST matter was the DIRTY BROWN water that comes out from the bathtub while taking shower and no action was taken from the manager side after informing him!!This is was a big nightmare and a big ruin to our 35 days perfect vacation!!

The worst service and experience I have ever encountered in my life. I would strongly warn anyone against using this place. After an exhausting 11-hour flight with my pregnant wife, we were denied check-in despite having fully paid for our stay. The receptionist, Sayda, and the manager, Hon, insisted on a credit card deposit and flatly refused to accept cash, even when I offered it as an alternative. They claimed their policy prohibited cash deposits, yet I reviewed the policy, and nowhere was this restriction mentioned. This was an appalling display of inflexibility and lack of compassion, especially given our circumstances. Avoid at all costs!

Our stay was extremely disappointing. The room had no functioning air conditioning, a dead orchid, and a towel left out of place, making it clear that it hadnt been properly prepared. Despite reporting the issue, the second room we were moved to had the exact same problem. My partner was so stressed that he needed medication to cope. We ended up switching hotels, which cost us $650 per night. The only positive aspect was the view, but it hardly made up for the distress and inconvenience we experienced. I would not recommend this hotel based on our experience.

Im sorry to tell, we are not happy with accomodation. Hotelrooms are like in 1 star hotel, all furniture very old and beds disigne are horrible. Aircondition too loud, working not well at all.

I loved my stay here! The location was amazing, and I had a great time. But I wasn’t a fan of how everything had an extra charge. Like, it’s $35 for a coffee machine and another $35 for a tea tray. Still, overall, I really enjoyed it!

Fantastic value and good views of the park the higher you go. Service is nice, but dont expect to be blown away. The bars and Darling are great places to visit!Id consider staying here again if I wanted to be by the park. It has great proximity to a lot if high end shops and great places to eat.Only callout is the small mini fridge and door less shower. Room service was kind and efficient in getting more essentials for us.

We recently stayed at the Park Lane, and unfortunately will not return. While the room was average, it was definitely not worth the nightly rate. The website and its pictures make this hotel seem elevated, unfortunately we disagreed. I was expecting le labo bath products as I saw pictured, but instead they offer lower quality products. The bath robes also looked very old, we preferred not to use them. The AC in our room was not working either. I see other reviewers with similar issues being provided a partial refund, and I would love to formally document this feedback and request a refund as well.I don’t recommend the breakfast. Our booking agency provided us with a complimentary breakfast (valued at $75pp). I would never imagine spending $75 for the breakfast we had.After all that, I give this place 2 stars because the best part of the Hotel is the staff working the front desk, they were very welcoming and accommodating.

We went to the Park Lane Hotel on Central Park South to a hosted Reception. There was no reader-board in the lobby,A Young lady was standing by elevators. I asked her where the party is. Don’t know. Can you find out? She made a number of calls. I could not find out she said.At the elevator was a husky guy. We asked about the party. I don’t know, go up to the roof on 42. Up we went as far as the elevator would take us. Wide corridor, no signs. Eventually we found a corridor leading to a small elevator to the roof bar. We asked a server about the party. Don’t know was the answer. . After walking around and not seeing a familiar faces we went down again changing elevators and stopped at the second floor where the restaurant and banquet rooms are located. We asked again. Don’t know was the answer. Down to the lobby. Somebody checking in said there is something going on in the patio lobby Eureka! We found the cocktail party. Glasses of white wine were passed around and tiny hamburgers on three inch high bread, just about impossible to bite into. The servers came around to refill the glasses. We are serving two different whites, which do you want? (stupid serving different wines at a walk around party!)By that time it was late and we went up to the restaurant. Romantic dark. The menu printed on blue paper in tiny font in red. We used the flashlight to read it and just ordered an appetizer to share and and some wine.Sad to see a former famous hotel so mismanaged. I remember when it was a Helmsley Hotel. Mrs. Helmsley lived there. The hotel worked!

I would give it a 3 stars hotel for the below reasons:- The A.C has very loud sound it sounds like we have a generator inside our room that starts every 10 minutes. We couldn’t sleep! ( I have a video but I can obly post pictures here)- Towels are very old some of them almost have holes.- There is no hotel amenities (slippers - dental kit - cotton - shower gel…) just tiny body loation, shampoo and conditioner.- Just 1 bottle of water though the room is for 2.- The rooms overall feels old and empty though it’s renovated 3 years ago.- Customer service is below average.

The staff are unhelpful and really give the impression of not valuing their customers. No attempt was raised to help me solve my reservation issues. Impossible to get hold of anyone before arrival as their phone lines only allow calls about new reservations. When I arrived into the room the AIRCON WASN’T working at all. When I called reception they clearly knew and admitted it wasn’t working across the hotel. Not a great experience - I would never stay again. Rooms are also over priced. Zoe (Manager) was particularly unhelpful with resolving issues.

A 15 year wedding anniversary ruined - the highlight of which was supposed to have been this hotel, perched high above Central Park. The view was great. Literally everything else was terrible. I should have known something was off with the AC when the lobby felt like a sauna during our checkin and there were ghetto floor fans throughout the lobby. I T ried not to over think it and went to our room where the thermostat read 82 degrees. Assumed it was because the room was vacant and will cool down. Here’s the second clue. Another ghetto floor fan in the room. Tried to relax as to not ruin our anniversary and hit the luxury stores on 57. Came back and the room was still 80 degrees. Went down, they acted like it was an isolated incident and gave us another room. Second room, 79 degrees. Another ghetto floor fan. Went back down. Room change #3. 78 degrees. Two more ghetto fans. Went next door to the ritz. No park view rooms available. Stayed out the whole day to avoid that room. Went back at 11:30 pm for the night. Still hot as Ef and couldn’t sleep all night. We couldn’t tolerate another night and checked out. We usually want a late check out. In this case we couldn’t wait to get out. Didn’t even bother checking out the roof top breakfast as to avoid further disappointment. I really want to say something good but honestly can’t. The rooms are very dated. The room, carpet, robes, bed, furniture, all of it is dated, worn and well past its life. The tv doesn’t have apps so you have to watch whatever is on cable. Theres a tv guide channel that scrolls like it’s still 1996. It’s not worth the $1000+ nightly rate for the park view rooms. Looking back the photos they post are doctored to make it look luxurious and modern. If the hotel can take anything away from this review, it’s don’t lie to your guests. Your credibility is shot and people aren’t stupid.

Not worth it. Nice staff though. Old, dingy, no air conditioning working in multiple rooms, musty smelling. Ownership needs to step up to the plate and update the hotel rooms, mechanical systems, furniture, linens, etc.... I guarantee their staff would appreciate it as well as the guests.

First when we arrived no one were there to help us with our luggage , and the door was old and doesn’t open easily, the housekeeping only change the bed sheet and clean the bathroom nothing else no vacuuming , overall I will not repeat this hotel

The room was not clean, and some pair of socks from the last guest were receiving us.The A/C was not working propoerly, and we had to left the hotel sooner because of that.So much potential but not properly managed.

Excellent hotel central park south. Very spacious rooms, especially for NYC. Staff was helpful and friendly. Housekeeping kept my room fresh all week.

I stayed here a little less than two years ago and had such a wonderful experience that I insisted to stay here again on my most recent trip. How disappointing to see it has declined so much in such a short time. We had a complimentary upgrade but were told on arrival there were actually none available. The only thing the room really had was a great view. They previously used all Le Labo products and now have some cheap bath products tacked to the walls. These were all empty, I had to call to have them replaced so we could shower.We were given late check out only to return from a morning out and find our keys shut off. Breakfast is $75 a person and is equivalent to a free continental breakfast buffet at a holiday inn. Even the Rose Lane bar service was mediocre for the price.Really really sad to see a great place just give up like that.

Called and asked this hotel if I could prepay for a parking space in the parking garage if I was not going to be staying at the hotel and they said yes. I used SpotHero to reserve a space a week or two in advance. When I get to this parking lot, I was denied a space because it was filled up according to the valet parking guy. I was turned away and missed my appointment because of this. I will never pay for a parking space in advance here again. The valet guy told me to file a bank claim to get my refund because the hotel apparently would not honor that refund or spend the time to do it.

Booked here because of the location and view. Had a room with Central Park view, unfortunately only stayed in it for about 2 hours. The heat in the lobby should have been the first clue. Then the lack of operating elevators - only 1 of 6 fully functional in the lobby. When we entered our room, it was over 80 degrees with the AC set on 65. It was obviously not a shirt term problem either as there was a large fan already there in the room. After promptly calling the front desk, they said an engineer would be sent to investigate. No further feedback and called again 45 mins later to be apologized to that the engineer should’ve been there. Soon after he stopped by and said nothing could be done. Waited almost another 45 mins on a manager to call, eventually went to front desk to be told it was a problem for the entire hotel. Further explained that “upper management” wasn’t doing much about the problem and we could cancel without penalty. We went to another hotel with working AC. Wasted over 2 hours because the hotel couldn’t even upfront about the issue. Looking at other reviews seems to have been an ongoing problem. Sad as had a lot of hope for the Park Lane, but very poor experience.

My stay was horrible. I had to change rooms four times because the AC didnt work in any of the park view rooms, and they were all dirty as well. The front desk acted surprised about the AC issue, even though they had five fans behind them! (See attached picture)I never expected to pay $440 a night and have to use a fan because it was so hot in the room(See attached picture). Even the Wi-Fi didnt work, and two days after checkout, they charged me $112 for it!Ordering through Amex was supposed to get me free breakfast, but they didnt honor it and charged me. The manager promised to refund me $200 a night, but that never happened.This is the worst hotel Ive ever stayed at. Besides the location, nothing was good, and the rooms were very dirty.

In totality, very disappointed with this experience.As many others have mentioned, we were welcomed with notice that our room would be behind on check-in due to system difficulties - reasonable, we thought. Once finally getting a text to come check into our room, a text we had to schedule an entire day in Manhattan around addressing to ensure wed be in radius to get there, shower, and go to dinner, we were excited. Come to find that like others, we were not given keys, but rather told that a security guard would be escorting us to our room due to the system lapse. Not only did I feel like this compromised our safety, as we were forced into having a stranger escort us into our rooms at all hours of the day, but it was a substantial inconvenience, leading to ~20 min wait times to access our room. Even the bell boys and security guards were shaking their heads in disbelief of the level of service being received.So, we finally get into our room, which had gorgeous views of the park. I also had gorgeous views of a big bag of taco bell and paper sanitary products that had been left in my room, as it was not properly checked over. I dont mean to come off as overly negative, but this is just a lapse in service that would never be expected in a hotel at this price and rating.Park Lane - you have fantastic facilities and many incredible staff, but your inability to operate effectively is shadowed only by your unwillingness to remediate proactively and offer concessions to avoid reviews such as this. With the price I paid, I just simply expect better. I do hope you contact groups that stayed over this period and try to do some damage control.

We really enjoyed our stay at Park Lane! Our view of Central Park was fantastic, and we enjoyed being able to walk to The Met, Rockefeller Center, and Times Square.

Currently at the Park Lane. Rooms are comfortable, quiet and clean. Location perfect. However, HVAC/AC has been basically nonfunctioning my entire stay. Staff was honest that it wont be fixed anytime soon. However with a heat wave in NYC its very uncomfortable and not worth the $600+ rate. It also seems like a recurring issue given other past reviews. Also the TV signal has been out the last two days. Again, expect more for the rate and the JW is next door.Note about the room- not recommended for business travel. There is no desk, lighting is dim. The bathroom is small. Other than soap and shampoo etc in shower no other sundries. Also no iron or board in closet.

I would not recommend this place.Ive called several times and left two messages regarding this billing issue and no one has returned my call. I’ve also emailed the info park email and no reply either . We stayed at Park Lane on March 26-29 and we were very disappointed in the stay. When we first arrived at the hotel, there was a technology issue that was supposed to be resolved within 24 hours. We waited over an hour to get checked in. During the stay, someone had to escort us to our room every time we left and came back due to this technology issue. It still was not fixed when we left on Friday. Every time we purchased something from the hotel, it had to be written down again causing another inconvenience. At night, the hotel room was very hot and we had difficulty sleeping. I called the front desk and they sent somebody up to our room but nothing could be done. I am very disappointed especially when I am paying this much money for a nice hotel. During our check out, we told the lady at the front desk our issues and she wrote it down and said that a manager would be calling us and we would be receiving a discount. This has not been done either. We got charged almost $3,000 for our stay and have still not received a phone call or email regarding the issues we had during our stay.

I was very impressed with this hotel for the price and location. The service was excellent, almost 5 star I’d say, they greet you when you come into the building , free waters , robes and shoes in each room, 24/7 room service that got be a bag of chips at 2am Saturday night, amazing roof top bar and breakfast. The only downside I’d say is the rooms, the hotel was remodeled and you can tell the rooms / hallways are visibility old and very thin. The first night we had a family with 2 little kids staying next to us and everytime someone open and closes their door it shakes the entire hallway. The kids were playing in the hallway in the morning so we didn’t get a ton of sleep. David from the lobby moved us to a new room and it was much quieter but I think putting some more furniture and re doing the doors to each room would go a long way in improving the overall guest experience. Also the windows are not insulated or sound proofed so you can hear the city very audibly. I’d expect more from a hotel if this star and quality. Also the views from the rooms and rooftop are stunning. Overall I’d give it 4 and bump it up to 5 if they made the improvements to the doors , windows and made the rooms feel a bit more luxurious.

Business trip to see clients. Good position hotel. Very busy at times with elevators. Overall good value

I recently had the misfortune of staying at Park Lane Hotel and, regrettably, my experience fell far short of expectations.Upon arrival, I encountered significant inconveniences due to the hotels system being down. The prolonged wait times to check-in were unacceptable, leaving me feeling frustrated and exhausted after a long journey. Even accessing my room became a hassle, as I had to rely on staff with master cards to grant me entry, further adding to the inconvenience.Whats more disheartening is the lack of responsiveness from the hotel management regarding my complaints. Despite reaching out via email on 4/29/2024 and following up, I have yet to receive any acknowledgment or resolution. This sudden decline in customer service is deeply disappointing, especially after having previously experienced prompt and attentive responses from the staff.To make matters worse, the hotel had the audacity to impose a late charge due to the system outage, penalizing guests for circumstances beyond their control. This blatant disregard for customer satisfaction is unacceptable and reflects poorly on the hotels management.Overall, my experience at Park Lane Hotel was marred by inefficiency, lack of communication, and disregard for guest comfort. I had hoped for a pleasant stay, but instead, I was met with frustration and disappointment. I strongly advise against choosing this establishment for your accommodation needs, as the level of service does not align with the expectations of discerning guests.Edited: It’s been 2 weeks and I have not heard from them since I posted this review. Was told a member would reach out to me but nothing, I am greatly disappointed in their lack of communication.

Just a terrible experience overall. In room heater didn’t work. Right faucet in bathroom didn’t work. Cleaning service was non existent. Had to complain 3x in one day to get it done. Their computer system was down for our entire stay and everything had to be done manually.The problem is not the staff. They did their best. The problem is Highgate the ownership. They couldn’t care less. The staff is, as far as I can tell doing their best.Unless ownership does something to improve the situation. Avoid this damn hotel. The view is nice. The quality of management is absolutely atrocious.

My stay at Park Lane Hotel in New York was nothing short of perfect. The room size exceeded my expectations, providing ample space for relaxation. The highlight, undoubtedly, was the breathtaking view of Central Park from my room. Waking up to such a stunning vista was truly unforgettable. The hotel’s location is ideal, offering easy access to the city’s attractions. The staff was courteous and attentive, ensuring a comfortable and enjoyable stay. I highly recommend Park Lane Hotel to anyone seeking a memorable experience in New York City.

Overall, the central Park hotel is obviously beautiful and the rooms have really great views. If you get the panoramic central Park king rooms it is however very busy and there’s a lot of people in the lobby. Guest services and check in tends to have a line and it’s quite loud, but the view from the room is fantastic

Hotel & staff were amazing! Perfect location, stunning view of Central Park, everything was in walking distance or via subway across the road.Only negative was no aircon in winter, this left us with no white noise & we were able to hear EVERYTHING from rooms next to ours.

Park Lane is located in a nice area with easy access to Central Park, shops, and subway. The view on the top floor is spectacular!

Sincerely, I had very high hopes for my stay at the Park Lane. The property is beautiful and well maintained. The breakfast was excellent. Other than that, it was terrible. There system was down. We booked a park view and wound up with a city view. They were never able to issue keys because of the system. The staff was not helpful. It was impossible to ride down in the elevator in the morning because they were always full.

Beautiful hotel! The room was lovely and quiet, with an incredible panoramic view of the park.And room service dessert was just perfect.I have to give the biggest shout out to Mr. John, the Bellman/Porter who was so friendly and helpful. He made us feel incredibly welcome, and share great tips and recommendations within the area.We can’t wait for our next visit.

Great place to stay. Staff are helpful and welcoming. The Darling restaurant on top of the building has a great breakfast continental style with vodka/champagne included. If you have capital one venture x the hotel is a member of the premier collection and you get that breakfast daily for free ($75/per person value!). Highly recommend this place. Our view of the park from the 27th floor was incredible!!! 🤩

I enjoyed my stay at the Park Lane Hotel, thanks to its fantastic location just a short walk from Madison Avenue’s shopping stores. The view from my luxury room, overlooking Central Park, was absolutely stunning. However, the prices were quite steep compared to other times of the year. One downside is that they don’t provide a coffee machine or water kettle in the room unless you pay extra for it. If you’re considering a standard room, I’d recommend exploring other options in the area, as the views from those rooms are less impressive. The staff was friendly and helpful, though, and I would consider staying here again if the prices were more reasonable.

Don’t waste your money here idk who tf gave this hotel 5 star I wouldn’t even give them a 2 no amenities, the AC system is the worst , the location is good and that’s it

Disgusting service, cancelled my reservation without informing me and took all my money, have been waiting for over 2 hours for them to try and re-install my room, day wasted, manager nowhere to be seen, have been asking for him, yet he is not to be seen.. would not recommend thsi hotel to anyone!

I stay here regularly and have typically had a good experience. However, last week, their “system” was down and I had no keys to my room. Had to wait to be escorted back and forth. attempted to check in today - and am cooling my heels in the lobby waiting, once again because their “system” is down and there’s no room or key or guarantee of a room until whenever……whenever I get a call or text.What is happening Park Lane? I spend a lot of time and money in your establishment regularly and that is over. As does my firm. Over. Do better next time.

The hotel positions itself as a 5 star. There are no signs of this here. It deserves two stars, but no more. We carried our bags ourselves, and no one helped. The rooms are just awful, expensive and cheap, very dirty. They do not match their price. Shower gel was not brought for two days. Wi-Fi disappeared on New Years Eve and did not appear again. All reviews are inflated. We decided to check out a day early, because it was very unpleasant to stay here. The administration did not even ask about our decision. They did not care. Booked through booking.com, the price was $ 1,500 with all fees and taxes. We did not use any services in this hotel. In total, the amount was $ 2,000. We strongly do not recommend this hotel!!!!!!

Great location, welcoming staff, beautifully decorated for Christmas but very disappointed in the room for how much we paid. It was clean which is a plus but it’s old and bare bones. We paid to be on Central Park but your money would be better spent a block or two down. There was no AC we kept our windows open all day to come home to a cool room. For the price we were disappointed.

Good room, lovely view, quiet but ridiculous that they wanted $35/day to rent a coffee machine and charge $50 for internet. No morning coffee or tea. REally? Even inexpensive motels give you coffee machines and internet and often a continental breakfast for free. To be charged a lot for the room and then get nickeled and dimed is simply insulting.During our stay the computer system was down so we had no room keys. The staff was great and let us in, but really no security. We could have requested entry to any room!

Its pretty perfect as New York hotels go... Location, location, location near some of the best restaurants right across the street from Central Park right near the best shopping. Everything just steps from the door. The room was ordinary size...not small....not large... bathroom was nicely appointed...bed was comfortable.Lobby bar had great coffee and breakfast options.

There are alot of reviews on here covering the last week or so, some of which really do go in hard where I dont think its deserved.Yes, system issues meant check in took a little time but only 20 mins or so and it meant room keys did fail occasionally and needed reactivating, not a huge deal.Other than a slight inconvenience there really isnt another down side to what I experianced regards the systems, perhaps other had it worse but I suspect not much worse.That aside and in the face of great stress that they didnt cause or want any more that the guests the staff were incredible. From the guest relations team, Cruz and Griselila, who smashed it out the park for my wifes bday surprise to Tim on the door who sorted our transfers out without a single hitch, they were all friendly, helpful, doing there best and at all time polite and empathetic.Hotel is a lovely old feel place, great rooms and facilities in a superb location for all your NYC holiday needs.Dont let a bad few days with the computers put you off, this place more than meets expectations.Thank you Park Lane team, sad to leave you, see you next time!

10/10 would recommend a stay at the Park Lane! The staff have been so courteous and hospitable. We were upgraded upon arrival, the room amenities are wonderful. The bartender made a great cocktail and mocktail and the menu is wonderful.

The view only the view. We had two bedroom for 5 nights.We chose the hotel for the location and the view and we were not disappointed at all, both are really great. Room as nice, and bathroom are really great, got a bit disappointed by the beds too soft for us.When it comes to service, this is one of the worst experience I had, the rudeness of the front desk is just impressive, I have never see that in any kind of hotel. Not welcoming at all, no question about our trip, you are just a random number and they dont give a s...t.After check in, one of the room, was already occupied, not an apology, nothing has been done, and I had to complain to get this solved. And we were downgraded to 6th floor because no room was available.The service was a continuous lack of empathy, lack of details that makes your stay something remarquable. Hopefully one lady at front desk (coming from Cuba) was really nice and change room for us after several complains.Housekeepers, ladys from breakfast and valet were really nice and providing good service.So management should react, keep the right people at front desk, and displace people who dont like their job or helping customers.

We stayed for five days last december - the location is really great, you can get around northern manhattan / time square by foot, and as it is right next to central park it is also not too noisy in the rooms. the room amenities are a little sparse but other than that not much to complain, we enjoyed our stay.

I only came in to use the restroom as I had a hard time finding one and the staff were amazing to let me use it.

The view is spectacular!!! Hotel is not brand new, so no mega large windows, but still nice room and very friendly service. Great location, right next to subway. Perfect hub for city exploration in any direction. Moring run in Central Park was superb! Fair pricing, so booking is definitely recommendable!

The best part about this hotel is its location being south of Central Park and close to 5th Avenue, and with that the view of Central Park. That was spectacularThere was a great anticipation leading up to our stay as we got the park view room for our 4 nights stay, and the reservation team was very helpful with changes of our reservation.However, our first night was a little rocky. We came to a room with a malfunction thermostat, so the room was overheating. Had someone from engineer that came to manipulate the heater, but eventually, was given a portable heater for the night. The next morning, the floor around the heater was soaked with likely leakage from the heater.Went to speak to the duty manager - Ryan; was very apologetic and was given a different room. We were very appreciative of thatThe housekeeping was very flaky, towels were replaced inconsistently in our room. For the price per room, it doesn’t come with toilet amenities except for towels and toiletries, no coffee or tea in room or common area.The hotel guest lifts were shared with Public guests that were trying to access the rooftop restaurant, which was very inconvenient and less private.In conclusion, probably one of the cheaper option hotel with CP view, but we are unlikely to return.

Front row seat to Central Park.Huge roomsStunning rooftop breakfastWe’ll be back.

Traveled for work. Great value for location, appreciate being able to find an affordable yet quality stay for my business trip. The beds were very comfortable. Shower was comfortable, but the way the doors are designed the floor gets soaked which Im not a huge fan of. Staff were friendly and helpful where needed. All in all would recommend, if looking for a budget friendly option and within decent distance of sights.

A great location right next to Central Park. Breakfast on the 46th floor is a must with great tasty food and wonderfully friendly and helpful staff. We did have some minor issues with some individual members of staff who lacked the usual excellent hospitality you expect in America but on the whole the other staff more than made up for this.On that note I would advise people to check what is included in their booking as breakfast on the 46th floor might not be included and its not cheap. Also on arrival they charged our card $750 which was only refunded at the end of our stay so you may need to factor that in your spending plans.New York is a great city to visit and we would recommend staying here as it was the perfect location.

The BEST hotel we’ve stayed at in NYC! As we arrived we were greeted by bell attendants / door men as they helped us with our bags and told us where the front desk was. After checking in, the bell attendants transported our luggage and came with us to our room. When our room door opened we were in so much awe of the panoramic view overlooking Central Park during sunset! The peaceful ambience of the room was complemented by singing birds from the TV and nature inspired decor. It felt like home! We spent about an hour or more taking pictures in front of the window.Next, we arrived to our 6:00 PM reservation at the Darling rooftop lounge. The waitresses sat us at a table with views of the incredible skyscrapers. Drinks were great!After temporarily leaving for dinner we came back to the room with warm and comforting lighting from behind the bed heads. The chirping birds helped us fall asleep so easily!In the morning, Central Park was covered by thick fog but cleared up a little bit later. We decided to order in-room breakfast and it was wonderful! Nothing better than enjoying breakfast together in the comfort of our room with spectacular panoramic views of Central Park!Checking out of the hotel was difficult because we really enjoyed our stay and wished we could stay longer! They offered to store our bags before checking in to our next hotel which was what we needed.Thank you for a great stay! We wish to come back soon!- Kevin & Desiree

My husband and I stayed at Park Lane in July. We booked the panoramic park view king room. My husband and I were very excited to stay here as this was a quick getaway trip to NYC. However, we were sadly disappointed with the room. Upon arrival to the room the thermostat was reading 78 degrees. We called the front desk and they had somebody come and change the settings. Hoping this would work, we waited an hour and the temperature did not budge.We called the front desk again and the best they could offer was a fan and said they would send somebody up again. They sent up a fan but nobody came to check the thermostat again. At this point we were feeling frustrated, especially when we are paying so much a night. We called the front desk again and they brought us another fan. The second fan came but still didnt feel much cooler. At this point we were very frustrated. This is unacceptable to be charging so much per night, sleeping with not one but TWO fans in 77 degree weather in the summer. We called the front desk AGAIN and they offered a room change on a much lower floor ( the reason we booked this room was for the view but we were so fed up that we were willing to move rooms), we went to check the new room before moving and it was just as hot. We ended up just staying with the original room with the two fans because we had just spent the first 2 hours of our trip dealing with this issue and didnt want to move rooms just to be in the same condition. We spoke to the front desk again stating how frustrated and ridiculous this was, the best they said they could do was to waive the 50$/night hotel fee. This was laughable at this point, when we are spending $600 per night, you would expect a little better customer service for such conditions.The view of Central Park was great but the sleeping accommodations, not so much.

Our family loved our stay at Park Lane in New York. Its in an ideal location and the staff were so kind and welcoming to our family. The staff was very helpful and anything we needed, they assisted us immediately. The rooms were pretty, comfortable and clean.There werent many kids at the hotel (many people there on business and couples only) but they were treated so kindly - not all kids are at hotels in NYC. We would definitely stay here again. Thank you all so much!

Was not really impressed or let down with this location. Was just, nothing special. It was convenient because we were within a mile of the restaurant we were having dinner at and Madison Sq Garden.The service was great. Everyone was super helpful and polite.The room was a bit small for the price. But was comfy. The bathroom title was a poor choice for the shower, I can easily see guests slipping in it.The kicker was valet parking, which for the high dollar amount I paid, expected it to be included. Boy was I wrong! Ive stayed at many hotels where it is included, but not at the Park Lane.Will find out accommodations next time Im in that area of the city.

Everything about our stay was seamless and phenomenal! Location, service, accommodations…. I cannot think of a single negative thing to say. There was a gentleman, whose name was Tim I believe, who greeted us as soon as we pulled up in our van. He went above and beyond to ensure we had everything we needed, even escorting us down to the subway station and showing us how to use it to get to our Statue of Liberty tour. Whatever detail we needed help with, he was there with a friendly smile to help.

I stayed for 3 nights for our honeymoon.Great place and staff were super friendly but the room was a disappointment. Bathroom door knob was broken, furniture wasn’t at a good state.

One of my worst hotels stay. Hotel is old and extremely noisy. Rooms / Corridors are smelly. It was way too dark in the hotel in the evening. Breakfast at 75USD !! A/C is noisy in the room and no complementary water as well. Very bad overall experience. No late check-out possible after 12am. The hotel is way too busy and very expensive for what you get. Definitely not worth the money. Doesn’t deserve the 4 stars either.

Lovely hotel with a great rooftop restaurant/bar and amazing service!

If you’re looking to stay right in the heart of midtown Manhattan, look no further. Park Lane Hotel has it all! Fantastic views, exceptional service and most importantly, it is located within walking distance to most attractions and subway stations. The hotel itself is at a great price point for how luxurious it is. Service is exceptional! During my visit, every point of contact at this hotel was a memorable experience. At every request, they went above and beyond. We will most definitely be back again!

Hotels in New York are expensive. I get it. Hotels that offer this view of CP are expensive. I get it.But there is still a level of quality youd expect for this. The rooms view was incredible, but the room itself was sub standard. New York is busy and loud....invest in better windows. We were up high and was still kept awake from the noise.The breakfast at Darling... terrible. Its scandalous they would charge as much as they do. Do yourself a favour, take a walk out the back and go to Sip & Co.The rooms arent particularly clean, we werent given any shower gel and had to askI wonder.how.much you have to spend in New York to get the level.of quality which is much more standard in other countries.They fall back on the view. Which is great, but this is a hotel where rhe owners need to have a rethink. Or maybe they dont because its still always full.

This hotel can be so much more. It has a great location but there is a certain tackiness about it that doesn’t seem to fit in this neighborhood. The lobby has fake flowers, tacky art, harsh lighting , paper coffee cups and the wrong music in the lobby restaurant. The front desk is very nice but the staff can use some more decorum when interacting with the guests. Who manages this hotel? They should be replaced. More money should be invested to elevate this hotel. Other than that it was a place I would not stay at again.

Hotel is at a good location. Unfortunately that’s about all we found was going for it. Firstly- paying $800 per room and not having a fridge or coffee machine is just disappointing. No one picks up the phone when you call reception, elevators take 5-8 mins to arrive in mornings. We got a room with Central Park views and the glass on the windows was filthy- streaks throughout and challenging to even take photos.

Our September 2024 stay was our third at the Park Lane — but our first since their thorough and thoughtful renovations a couple of years ago. We were VERY impressed. The Park Lane is now in the uppermost echelon of New York hotels. The mid-town location, bordering Central Park, is unbeatable. Our upper-floor/park-facing junior suite was spectacular. The main-floor amenities are convenient, stylish and operated by gracious staff. The rooftop restaurant-bar Darling has its own sophistication, with commanding views in every direction, some open-air space and tasty food and drink delivered by cheerful servers. This was a top-tier experience at a top-tier hotel (and priced accordingly).

Lovely hotel in a great location. Rooms were large and the bed was very comfortable. WiFi was a little unreliable in the rooms but fine everywhere else.

The location is absolute perfection... we chose a king panoramic room and the Vista was incredible.service is outstandingvery helpful people at the front desk. we did have to deal with a manager as our first room did not have proper air conditioning, but it was resolved relatively quickly and we were pleased.we did not dine or drink in the hotel (we did pass through darlings. thats definitely a miss).interesting to know that. Leona Helmsley lived on the penthouse floor after her stint. Thats pretty cool history.love love, love the Le Labo toiletries. every time you walked through the lobby it smelled like Santal 33!The towels were super comfortable as was the bed and the sheets.definitely look forward to returning to this hotel!!!!

I had a amazing experience at this hotel. From the early check in, welcome letter and gift, to the 24 Hr room service, everything was amazing. The view to CENTRAL PARK… OMG ! I’m definitely coming back to this hotel. I have been in 15+ different hotels in NYC, and this is now in my top 2 hotels.

We travel to NYC a couple of times a year, but hadnt made it up at Christmastime since pre-COVID, so we wanted to treat ourselves to a Central Park view. We had come in for some lunch at Harrys Bar at Park Lane this summer, and I really loved the feel of the hotel, so it was an easy decision when we decided to make the trip for Christmas...especially with such fair pricing and value compared to other hotels in the area. The ladies at the front desk are so welcoming (...and very patient - one of them had to deal with a very rude guest in front of us, and she handled it so beautifully). Our room was beautiful and comfy - the art murals throughout the hotel are such a nice touch. We didnt go up to have breakfast at The Darling until our last day, which I DEEPLY regretted...the servers up there are so wonderful and cheerful, the atmosphere is impeccable, down to the music, and the food was all fantastic. I am so thrilled that we stayed here, and we cant wait to return. Thank you for a fantastic trip!

Booked 6 nights to celebrate my birthday & the anniversary of our first date with my partner. Worst experience we had in a hotel and we travel a lot, there is no standing at all. Doesn’t recommend to stay there if you are looking for a memorable stay or to celebrate something.First with the checking, we arrived at 4pm and the room was not ready. We had to wait for almost 1h at the reception, after an 8 hours flight, without any apologies or welcome drink. Any introduction about the hotel, the facilities, any recommendations or even question about our stay/celebration.Anyway we got the room, panomaric suite view with a stunning view on Central Park. We called the room service just to get 2 glasses of champagne and it took them 40 minutes to bring them to our room… And basically don’t expect anything to be served less than 40/60mn , the room service is very very slow with a poor choice of menu…Then about the hospitality they really need to get a training since there is absolutely no service in this hotel or special attention to feel at least a bit considered as a valued guest and not just a room number.For my birthday I asked a lighter to light my birthday cake they advise me to go get one at the supermarket… any letter or special attention for my birthday…The conciergerie doesn’t take in consideration our request when we ask something. We have to ask at least few times to get an update, except Sergio who gave us a real concierge service and was very professional, which we are thankful ! But the rest of the team is a disaster.To end up Park Lane has a good potential to be a very nice hotel with guests who will feel valued and came back often but they prefer to do not care about their guests and have a lot of attitude when you complain instead to apologise. Very very disappointed about our stay.>>> Book ONE night for the view which is worth it, but not more, you will regret and be upset.

We ended up leaving after only being here for two hours. The first rooms That we were put in for the standard king bedrooms, and the feeling that you walk in was just giving creepy. So we upgraded ourselves paid for it and ended up Deciding to go to the Ritz Three minute walk away. I’m not even joking when I say this, but there were certain bodily fluids on the chair in our upgraded room and then rust in the shower. Those water was completely rusted. You can’t take a shower. And we foundAll of this after we ordered DoorDash so when I came down to speak to check-in/check out They told me that I need to tell the manager so I spoke to the manager and he gave me a lot of attitude about us having 20 minutes to go pack up our stuff eat and leave because he said “ I can still sell the room so you should leave now” $6000 for two rooms for five days four nights and we get spoken to like that? And I explained that our DoorDash was arriving in one minute and we would just like to eat the food that we ordered and then pack our stuff and leave and we would be gone in 20 minutes and he just kept saying I know you don’t care that it’ll take 20 minutes, but I do because we can still sell the room.If I could, I would give this hotel zero stars. I am very upset with the turnout of this especially the Customer Service. The manager is not a nice person (Dewan) the name of the manager

Mine and my friends credit card numbers were stolen off of our credit cards from our purses we left in the room while we were out for a wedding. Management acted very concerned and then never followed up. I do not recommend staying here or leaving any valuables in your room.

I had the most marvelous panoramic park view! It was like looking down at the Earth from heaven. The staff were friendly and helpful. The hotel and double queen is beautiful- with a spectacular, artistic theme. The environment at night is ebullient! I am highly satisfied with my stay. I definitely recommend.🥰

Location is great but thats pretty much it.Breakfast spread is very limited and is priced at $75 which is extremely overpriced for what they are offering.There is a destination fee of $50 per night that they add to distort price comparison websites online.Overall a pretty lousy stay and definitely not coming back

Front rooms with a spectacular view! No other option is worth it to book the hotel. The other rooms are nice but really too expensive without the breathtaking Central Park view. Very fresh and modern cosy look. Some rooms have very, very small closets and bathrooms. ...🤨. The rooftop bar/restaurant is stylish but with quite too noisy hip music... talk with your friends while you are sipping the good cocktails is difficult. The wonderful view is only visible for tall or non sitting persons. So, if you reserve a table because of the view....take a bar table outside. Breakfast is not yet good enough for the price (50$pp plus tax plus tip)...and while sitting at a table, you have no view because the windows are to high...All employees are very friendly! Special thanks to the wonderful Lady serving breakfast at the rooftop and to deep-voice-Dillon from the bar team at the ground floor 😉! ADA Rooms are good, but the entrance door is really, really heavy to open. Once, when you are inside, there is an automatic door to the bathroom. Why not add that helper for the front door?

Can’t beat the location, however, the price doesn’t match the experience. If you’re going to spend that much, stay next door at The Plaza or move to something boutique south of 46th. The rooms are absolutely lovely at Park Lane and a few staff members are outstanding but a few gems can’t carry the holistic experience you would expect for the money. Also the WiFi is useless (less than ~1Mbps sustained if you are lucky). There were a few more things I would expect from a hotel of this price and quality. There was a mini-fridge in the room with nothing in it. Its useless as a personal fridge because the depth was designed for mini-bottles and thats it. (your leftovers will not fit). There are no water bottles provided. (They did claim 2 per day but we never saw them without calling). Ordering water with room service was $10+tax+service. There are no ice machines so you are forced to call down. Delivering ice daily took ~1 hour and multiple calls. They have a long way to go to improve their customer service. The concierge, Lisa, was the only diamond we met. She was outstanding on more than one occasion!

Great place right at the park. I loved my king suite with park view, but wished the hotel equipped all suites with a mini fridge, coffee maker, microwave. There was a kitchen counter with a sink so these amenities would have fit well. Considering the price per night, these are basic amenities that would make the stay more comfortable especially for families. I’ve stayed at other hotel suites in Manhattan and these were provided for. The front desk and door men were friendly and helpful.

There were two underwears in two of the rooms.For a room that costs close to $500 USD a night, I thought finding a underwear left behind was the worse that could happen. After getting switched to a new room, not only were the beds not placed properly in place, Ive found ANOTHER UNDERWEAR.This is completely unacceptable for a hotel at this price point and the only compensation we got was a money voucher. The worst part was the attitude of the staff that were dismissive of my complaints. The only reason Im giving this 2 stars for service was due to the manager being accommodating and providing us with a new room.This all happened on the first day of our five day stay so hopefully things get better, but as of right now, giving Park Lane Hotel 2 stars is being more than generous.

Great location, bathroom tiny and shower flooded the floor. Bed frame bigger than bed not finished by foot of bed. No mini bar no water no bathroom amenities like q tips, cotton balls, shower cap, nail file, slippers…. Was expecting more.

This hotel its a disaster in term of service... you have to wait at list 1h if you order anything with the room service , better to order with uber eat if you are hungry in the middl of the night .From the reception to the concierge they got a lot of attitude and they really dont care about guests with is pitty. We had to ask things at list 3 times to be taken in concideration .Dont expect any hospitality or service. The standing doesnt match with the location and the website/ instagram . Once you check-in and be charged you are just a room number.also we get few fraud tentative from our credit card that we left in the room during our stay ... defo dont recommend this hotel .bad staff / no security / no hospitality .. Doesnt worth a penny.

This hotel was absolutely amazing. We had the panoramic park view room and it was beautiful. No issues with air conditioning I even had to turn it down a little because it was so cool! The guest service staff was very attentive and sent up anything we needed promptly including a crib for our baby. The room was big enough for him to crawl around and have a great time. 100% recommend.

This was one of the best hotel experiences my wife and I have ever had. We were celebrating our ten year anniversary and the staff went above and beyond to ensure our anniversary trip was a wonderful one. We had an amazing view of Central Park on a high floor that left us literally sitting in front of the window gazing and enjoying the beauty of the park. I would highly recommend this hotel to anyone, but especially those celebrating a special occasion. The staff was excellent, the amenities were excellent, and the rooftop restaurant (Darling) had amazing views of Central Park. It was a really magical stay for us.

Attended a conference Nov 2023. I give four stars for the amazing dinner and dessert, best prime rib Ive had in some time. I had to take a star off for the sad ceasar salad I had in the first floor restaurant. When the lettuce looks old and its the whole salad, its not a good look.

Lovely hotel. Was so welcoming to my young son for a special mommy trip and very accommodating. Service was top notch which I didn’t expect given our current state of staffing shortages everywhere and based on experiences elsewhere. Rooms were very quiet and impeccably clean. There is also a great cafe just steps outside the back door which was a nice bonus.

Nice rooms and superb location, but it is clear this hotel is so preoccupied with profits that hospitality and guest services has fallen by the wayside. I booked a Park View suite here for the morning of my best friends Central Park wedding - so we could have beautiful views for pictures of her getting ready. The morning of, however, the electric blinds malfunctioned and they would not open. I went down to the front desk 4-5 times, each time being told someone would be up in 5 minutes. 2.5 hours later, after the bride was forced to get ready for her special day in the dark, no one ever came. Despite being a major dark spot on this wedding day, the hotel refused to charge me appropriately - leaving me to console a stressed and saddened bride only to pay full price for a Park View suite. Sans the park view. Just pay a little extra money and stay at the many other hotels in the area that actually pride themselves on hospitality.

Front desk was awfully rude and unprofessional. When I checked in, he told me to just scan the bar code for all information. When I checked out, the lady took forever because she forgot her glases and it’s my fault to be checking out at 4 am. During the day, the front desk ladies just stared at you when asked questions. I tried to reduce my interaction with staff during my 5 days stay. Hopefully my company will never put me in this hotel again.

Pros: location, Central Park across the street, walking distance to Metropolitan Museum, Lincoln Center, and Time Square. Friendly check in, valet, doormen, cleaning staff. Completely remodeled bathroom, fresh and modern.Cons: dated bedroom decor and carpet, limited hotel amenities, rooftop breakfast buffet $75 per person, and destination fee $49 per day. Considering the high costs in Manhattan, I think it’s still reasonable.

I’m here from Florida and took an Uber here by accident and it was not my hotel! The hotel names were similar and fortunately not far from where we should have been. The woman at the front desk was awesome, very gracious, courteous and friendly. She actually called our hotel to make sure we had a reservation before we went there! I appreciated that so much! The doorman was friendly and helped us with our luggage while we worked this out and called another Uber. I just wanted to thank them again! You are lucky to have them working for you!!

The Park Lane has some of the largest rooms of five star hotels in this area, and the price is half that of neighbouring hotels. So it’s great value for money if you really want to be on the park. However, the rooms are already starting to feel a bit worn despite the alleged renovation a few years ago - and we had two rooms so it wasn’t an isolated experience. Also, the aircon was definitely NOT renovated, because its an antique system which makes a terrible racket and can’t cool the room below 72f at best, with typically 74 being the lowest. And the doors make a huge noise when closed, so if you are a sensitive sleeper it could be an issue for you.

We love it here. We have 3 very nice rooms with comfortable beds and well laid out shower rooms. The staff are great really friendly and happy to help. The location is great. So all round its great

Bad experience... room was so hot, tv didnt work. They kept saying they would send someone and it took a day. Never did fix it. I asked for water bottle the second day and they said only one day complimentary. Will never stay there again. I feel they should have given me a discount. Dont stay there.

Ive stayed at Park Lane twice. Loved it. Wonderful location on Central Park South. The manager who checked me in upgraded me to a high floor with a Park view. She was delightful.Not sure if they still have the Managers complimentary cocktail hour gathering for guests? A nice touch. Lots of nice canapés etc.

I enjoyed staying at the Park Lane before they renovated, but the newly updated hotel is very chic and totally elevated the hotel beyond what it was before. I had the pleasure of staying there recently and from the moment I checked in until I checked out, my experience was nothing, but positive. The staff were always very friendly and attentive, the rooms are lovely (as a Le Labo fan, I particularly enjoyed that they now carry their products. Very nice touch!) I unfortunately didnt get a chance to visit the rooftop bar, but both the downstairs bar and restaurant upstairs were great (special thanks to Sam!) I look forward to returning soon!