Starbucks

One star. The restroom here smells so terrible it’s worse than any portable toilet I’ve ever been in on a hot day. It’s unbearable, and it seems the ventilation isn’t working at all. This really ruins the overall experience.

I placed a mobile order, and when I arrived the barista preparing the beverages was Great. I received my beverage almost as soon as I walked in. My sandwich, on the other hand, was not ready. One of the employees literally passed by and looked at my sandwich on the counter three times. It was not until 9 minutes passed by, and I asked about my sandwich that she went directly to the sandwich on the counter to prepare it. She then seemed annoyed that she had to prepare it. Is that not what youre there to do. Im at a loss on this one.

I had a very bad experience with this lady ignoring me when I was asking for an additional cup.

There used to be a barber shop in this location. It was a favorite of people like Albert Anastasia.

Perfect ! One of the best Starbucks of all the city !!

Watered down coffee.The only reason I would ever get star bucks is because they served thick coffee and now its bad tasting Dunkin donuts.They installed new machines to better control how much coffee they expend per cup, so now you get less coffee and more water, but the same acidic taste as before.Never again.Also, its not a welcoming atmosphere with employees giving weird stares..

I like this coffee shop, they are quick to take and process not too busy when Im there now and then.

Quick and easy.

Was surprised to how friendly and attentive the staff was at this location, enough so I felt like I needed to write this review. My expectations are always low in a Manhattan Starbucks but couldn’t believe how not only nice the people working here were but how efficiently I got my order. The person taking my order was kind and even when they stepped away they informed me they would be right back to help me. Someone that seemed to be a manager even said hello. Got my order in less then 5 minutes and with a smile. Tables were clean and wasn’t super crowded on a Tuesday afternoon.

Very rude manager and staff. Do not stop here. They stopped me from using restroom. They lied and said they wanted to close at 5 pm. The store was open till 7 pm.

Took them almost 15 minutes just for a drink wasn’t too crowded either the barista making drinks was super slow. Getting a drink shouldn’t take so long especially when its to go

2024 Holiday hours👍

Staff was extremely rude. I ordered and waited for my drink and a barista Called my name to come up to her to get my drink when I did, I was asking where my drink was because I did not see it when she called me over. There was a drink sitting and I assumed was mine since it was the only one there I asked the barista “is this my drink?” She nodded. I asked again “my drink?” Again nodded, when she was going to hand it to me I just thought since she wasn’t gonna give it to me after confirming it was mine to just grab it then but when I tried another barista rudely yelled at me and said “do not grab anything over the bar!” I was confused since the first barista said it was my drink twice and no one handed it to me. They put my drink in a different area and didn’t even tell me where it was until after that. Wish I got names to report to cooperate but this will do. Wish I could give a 0 for my experience for the very unfriendly and snooty workers.

When I first walked into this Starbucks I thought they had The Artists Garden painting by Monet on loan from the Musée dOrsay in Paris. Or perhaps it was done by one of his understudies... ? or maybe it was an unattributed Monet? Is this Who the $&% Is Jackson Pollock? all over again?!For the uninitiated, thats a documentary that follows Teri Horton, a 73-year-old long-haul truck driver from California, who purchased a painting from a thrift shop for $5, only to find out later that it may be a Jackson Pollock painting. She had no clue at the time who Jackson Pollock was, hence the name of the film. She ends up turning down a $9 million offer for the painting, as she thought it was worth closer to $50 million. She died without having sold it. Pure insanity, but a great watch nonetheless.Anyways not sure how we got here but I wish the service was as good as the Monet imitation painting. I felt like I was pulling teeth asking to get a tall cold brew and a Marshmallow Dream Bar... 3 stars though because of the painting and the dream bar did indeed slap.IG @jnov_Tiktok @jnov__

The employees are nice but they made the drink incorrectly. I ordered a mocha cookie crumble Frappuccino and they didn’t make it look anything like the photo. The didn’t put the chocolate syrup or sprinkles on top of the whipped cream.

I love this starbucks the employees are great the coffee is always delicious…. thank u nicole for your attention

Ive been waiting here for 30 minutes，Everyone else has left, but I am the only one left? How crazy is this?

I did a pick up order 3-5 times already and i still waited there for like 14-20mins for my drink, and they put out of stock of the items even they do have it. .

Maybe she was having a rough day… but Barista Andy was incredibly rude

The Starbucks brand is one you can always rely on for quality service and product. This particular location feels like a pirate store bearing the same name, luring loyal customers to the worst unexpected experience. The staff is absolutely unprofessional, red-eyed, and constantly chatting while the line of customers piles up. They deny bathroom access to paying customers, and consistently get orders wrong. Dont be surprised if youre next in line and the staff suddenly decides to stop to chat about their previous night out. The regional manager should do a complete restructuring of this local, replace the entire crew, and review the policies. Until then, KEEP AWAY!

An absolute mess. No leaders on the floor. Its 9am, there are about 10 people waiting around and 7 partners on the floor. The two on the bar are unfortunately not in sync at all. They need to be retrained. I have also been waiting for my iced latte for almost 10 minutes. Received my latte and they added caramel to my cinnamon dolce latte.

Please work on customer service. I waited for 15 minutes on a mobile order I received 3 out 4 items right away. I told them I was missing oatmeal. The barista let the others know then the cashier started to make it but the other barista told him to stay on cash register the young lady handling the food seemed to be making all the sandwiches so when o asked her about my oat meal she caught an attitude grab the oatmeal put in a bag the tossed it on the counter and without any of the toppings! No need for the had done job with an attitude. I told the cashier and he politely gave me the topping.*notice time stamp for 10:37 am I didn’t get it till 10:54. Everything else was there and ready.

Horrible customer service at this location. Waited 15 minutes to get a simple cup of whole milk while other customers were served first. The manager asked the employee to apologize but she chose to smirk instead. I cannot believe Starbucks would hire these type of people. Howard Shultz has built a great organization and I admire many of their business practices. Todays experience was one of the most horrible customer service experiences in my life. Something should be done to address this.

Just walked into this Starbucks not too long ago and they told me that they are closed! How do you close your store 30 minutes before closing! If your store says you close at 12am then you should close at that time. This location is a disgrace to the Starbucks corporation and the employees there aren’t friendly at all. One of the employees stated that someone was coming “to do something” which is why they closed early but I knew she was just lazy and wanted to leave early. You shouldn’t hire employees who don’t want to work and do their job. I never write a bad review or a review at all but I was very disappointed with my experience here. After we left we also noticed that they kept turning people away. What a joke! This Starbucks either needs to be closed down or you need to hire better night shift employees!!

Slow, not enough people working here. My stars are for seating. They are out of all baked goods and food though.

A well-run efficient location in the big apple. Only grabbed a cuppa joe so no sense of how the food was, except that many people were buying. Clean and easy to navigate. Didnt try the bathroom, so no comment there.

Took 15 minutes to make my drink and took down my order wrong

3 employees and no service. Literally made a line of customers wait for over 5 minutes before taking any orders. Not busy at all. One in the back, one taking out trash and the other swearing under his breath the entire time. It wasnt even close to closing time. Worst Starbucks ever!

Staff member was uninterested in being at work and unhelpful. He insisted my drink was correct despite it being a different color than normal. Its sickeningly sweet despite me adding extra water :-(

I was staying in the hotel next door and I was so happy that Starbucks was next door. The first few days of my travels I had an ok experience. On the last day I order my same drink that I get everyday and when I got it looked to dark for a mocha frap. I tasted it and it was way to sweet and I could not task any coffee. So I ask the lady if she could remake because it tasted like chocolate milk instead of coffee. Her response is well its a mocha frap. I told her I know I get it everyday and it had way to much chocolate sryp and I count not taste any coffee. She looked at and said so you 2ant me to remake it? The tone to me was very rude. I told her yes and she said ok but I am going to make it the same way and awhile she was making it I could she her talking to another associate about me because they were talking low and looking at me. As she started to make it she said look I put in the coffee very rudely. This experiance was awful. It upsets me when they advertise if you dont like your drink we will fix it and they are not fulfilling the promise of the brand.

Worst Starbucks I’ve ever visited.No sugars out no stirring sticks. No napkins and staff not interested.

They supposed to be open at 5:30 AM but employees put the paper on the door saying this location open at 6:00 am

At 8.30 AM couldnt change a 100$ bill. Ridiculous! A currency used all over the world and in a Metropolis on one of the main streets with a turnover of 10s of thousands of dollars they dont have change. Went to Dunkin Donuts.

I like coming to this place but the people they had working today move so slow it was sad they were action like they didn’t even want to be there. I couldn’t even order drink before work cause I would’ve been late there was 5 people ahead of that was waiting on they drink and out of that 5, 3 people been waiting really long for they drink

High quality & fast paced service. They even gave my brother & I complimentary coffee while we were waiting on a friend. Truly a home away from home.

Worst Starbucks. Gave me the wrong coffee and food twice - then I still ended up with the wrong coffee still - rude staff

They wont brew you a decaf coffee like in the rest of Starbucks. If you want decaf coffee you have to buy an Americano which is stronger and more expensive. Not very friendly either.

Pretty good

Unfortunately I couldn’t like this Starbucks. There wasn’t fresh smell in the store and also the taste of coffee wasn’t good.

They got my order done pretty fast but the volume inside was a little over the top.

Service is extremely slow. The guys work at snail paces. They completely butchered my name.. at least try! Awful especially that it’s in an area with a lot of tourists

Ver dirty person who work there.. rude with customers

It is an aromatic adventure that any and all coffee lovers should embark on.

I would like to give 5 stars because of Cheerful Employees... However, l think with out a restroom, Starbucks is not a Starbucks

Fast production line team work. Problems fixed immediately by the server. Good job morning crew.

Barista wouldn’t look away from his phone when I was trying to ask a question. Gave me an attitude like I was bothering him...

The music is ridiculously loud. Can’t hold a conversation - we had to leave because It was so loud it was giving us a headache....

Its a Starbucks but with added bad service. More time screwing around then handing customers their orders.Walk the extra block to a different starbucks at least.

Blaring loud music with explicit lyrics no filter. Couldn’t hear a thing. A parade of people hanging out by the pick up area who also couldn’t hear their names being called. It felt like a club inside with disco lights.

This place does not follow the order. You get passed over for no reason, ppl working there are very unfriendly and not many seating places.

Clean Starbucks with clean bathrooms. Coffee and snacks what you would expect at any other reputable location. Tons of outlets for people like me who need them.

Starbucks usually have good employees and service, but not this place. as for the drinks and food, its the same as any other Starbucks.

The most slow Starbucks service I’ve ever take.

The employees who works their are really offensive, impolite, discourteous and they had been rude to me with their attitude and rudeness they even discourse me of making an order, I have been using Starbucks for over 11 years and I have never seen such rude people of Starbucks like that

My worst experience with starbucks ever, bad customer service + my Frappuccinos ice wasnt blended, it had whole pieces of ice in it

Their regular brews meets Starbucks, if not, meets my standard, but the clover machine with hawaii kau is not expected.

Early risers need not arrive for their caffeine at the weekday posted opening time of 5:00 AM. Staff arrived at 5:05. Doors were unlocked for customers at 5:30. Milk was up at 5:38 AM.

The manager wouldnt exchange 5 dollars for singles. The employees making drinks and food were very courteous. I understand that the business wouldnt suffer, but customer service needs work at the managerial level.

SOOO EXPENSIVE compared to other locations, but they still made everything well!! It was nice that they were open so late!

Not the most spacious Starbucks around maybe, but the staff consistently make quality brews.

Just because you remove a few stools shouldnt mean you should no longer offer your customers a restroom.

Every Starbucks lover knows that one Starbucks is just as good as the other.

These young emoloyees need to learn how to behave and learn what to say/not to say in front of the customers. The official complaint with Starbucks already in process. I hope you will get a better experience than I did.

The workers here are extremely rude

Coffee was great as always in Starbucks but I paid with 100$ and in the change I got 2x20$ that is actually fake. I discovered that day later so it’s too late for complain but be aware

The service is great. Even when swamped, everyone is friendly. Amey was wonderful.

Fast service no complaints..keep it up 5 star best on town

I really liked this location. Spacious seating area, friendly staff, can get a bit busy which could slow things down, but generally a nice experience.

Very busy but getting the drinks out in a timely manner

Bad quality of service.Cheating with order items.

Busy but decent flat white....

Great Starbucks excellent location

Great starbucks, and the employees are insanely great. They have a decent system set up and someone is always checking on guests, waiting and seated. I stop by frequently before work and always have a great experience.the least pleasant is just some of the customers - I know yall have never worked in the service industry but please get a grip. this staff works their as*es off to get your coffee so you dont have a mental breakdown at your job. dont give them one at theirs.anyways... lovely location, lovely staff, lovely eats + drinks. lighting is really nice, too. very warm and moody.

A wonderful example of leadership and “crisis” communication by a staff member at this location. Place is packed with two bus loads of students. Line up is out the door. People are jonesing for morning cup. Frustration is palpable. Then the supervisor yells out to the crowd to thank us for our patience, notes that the barista working the line is working alone and normally has two others assisting. Reminds us that we will get our orders only a little slower. In so doing he calmed everyone down and the struggling barista got a round of applause from the customers. Thought he and his team deserved a shout out!

Staff was pleasant and very fast, considering the crowd.

Rude staff. Wouldn’t recommend this place.

That’s was the worsted experience in my life. No comments. Totally disappointed.

Every time free WI-FI and really good coffee

Lite ice. Do you know the meaning? Its not a full cup of ice. Its not a half full cup of ice. Service was awful.

Very good. Well done staff. Keep the good work up.

Great coffee in site of former barbershop where mafia assassination took place.

Great service but pretty dirty

Be prepared for extremely slow service.

I watched an employee handle a customer sandwich with bare hands, not tongs. Another barista saw and didnt say anything.

Friendly and quick service!

The worst Starbucks. Even with mobile order it ready extremely later than it should be and even then they got my order wrong twice. A waste of time

One of many Starbucks locations in NYC.

I suggest that the manager of this store should train the staff well, especially the one who takes the order, with a blank face and no smile at all. When I got my coffee, I said thank you, but I didnt get any response. I hope This is just an example.

This Starbucks was on my way home. Ive been here a couple of times. It was always clean and the cashiers have always been friendly and helpful. The coffee was good for my taste. My wife enjoyed her refresher. There is a large amount of seating. If you are in need of a coffee and you are in the area its a good place to stop

Very slow service (though no queue), dirty restroom (one only)

Didnt get my order as they called a wrong name, also at the end they got my order wrong

Their restroom is so gross. That’s awful! It looks like they never cleaned it.

This is the slowest Starbucks in history of Starbucks! Staff is inattentive and prone to mistakes and its not just an angry rant. I have been here multiple times and it’s the same story. The floor is always dirty and the place woefully slow.

Nice staff but bad service and management . Have to ask even for stirring sticks

Bad experience, usually I like the franchise but today I ordered a caramel macchiato and received a cup of milk cream/foam. Then ordered an espresso to add a coffee taste to my previous order. They forgot me and after 20 minutes waiting I left the place.

Very busy. Its NY and Starbucks.

Loudest chairs in the world!!! Go ahead give them a slide. Someone needs to drop an album with the chairs... Good service.

High energy coffee spot with nice people and lots of movement. They do have seating but not too many so its a big one for the running coffee. Very fast service. Just pay attention cause theyre looking for you to personally hand you your coffee with a smile... dont be staring into your phone too hard!😉

No bathroom... They said but is actually one there

Actually pretty comfortable. Otherwise ...yeah, its a Starbucks

Bathroom was dirty. Everything else was fine.

Very slow at making the drinks

I ordered a Caramel Frappuccino and received slightly flavoured cold milk. The staff is cold and unwelcoming.

Good service, nice staff, good menu. One star less for loud music. But overall, I liked the service in general.

Staffs are so rude. Waited 20 minutes for my drink and I had to leave. I asked for a refund but three staffa just ignored my request. Never order your drink here unless you want to be late for your work.

The worst Starbucks location in the area. Orders are consistently wrong when they actually get made and the employees are quick to give attitude if you inquire as to if your missing order is coming. Do yourself a favor and walk a couple blocks to a better location.

Needs vegan food options and no charge for the alternative milk.

Youre supposed to close at 6pm not 5.30pm.

Starbucks in Midtown. I like Starbucks as an organization, especially because they have an app that makes it easy to order. But, dear reader, when youre in Midtown, you cant expect to have polite service. Midtown is in a hurry, and you need to order within a few seconds or get the heck out of the way.So, thats what my experience was like here today. And theres no bathroom.Wearing Collegiate gym shirt.

Service is very good and nice workers but somebody should do something to those outside people. I see same faces every day with Outside food and coffee too !!! Second problem - free wifi which brings people who are calling to there wifes in third world countries and making very loud conversationManager should look into this .!!!

This was the worst service received at a starbucks ever!

Everybody here was so loud. Why all the shouting?!

Unavailable restroom 🚻 other than that it was awesome

Cashier had to be asked to give the change back.

Clean location. Very friendly and professional staff.

Rude staff. Only person being served but cleaning/moving items was more important in between. Also added coffee flavoring to the only smoothie on the menu. Will avoid this location, nearby ones are all fine.

Typical City Starbucks here. Not too big, but has a decent amount of seating for about 15 people and a few more refrigerated items than the smaller Starbucks.

They got my order wrong twice!!!!!!!! It was an online order and they still messed it up!!! I dont understand how when its a black iced tea with milk instead of water, they still got it wrong. I got there and it was water instead of milk, so I showed them it was wrong, then they did another one with water no milk!!! And then I had to leave because my break was almost over. They were polite about it but Ive been there before and ordered the same thing in person so I dont understand. Ill have to go to another location from now on

Bad service,bad attitude, basically whispers your name

Coffee was good when i was there it was packed.

I ordered caramel brulee latte and ham anf chees on a croissant. Once I was charge I apparently the girl didnt have topping parts for caramel brulee latte at 7am. The lady that charge me was on her phone texting taking half her mask out and didnt tell the girl she did the croissant to the other girl. N that other girl took my croissant n threw it in the garabe without asking. Their communication is really poor.

This Starbucks doesnt have a bathroom for customers. There is a bathroom but only the staff can use it. Ghetto!!!

Please introduce new coffee taste. All type off coffees are the same with different flavor . The cost of starbucks coffee is the most expensive, please reconsider.

Nice,. Courteous staff ; Malik, Lawrence are the best. 👍 no mistake to make your coffee ☕. Your mobile orders are placed to be picked up conveniently...

The best one in the neighborhood, but also the busiest

Nice place plenty of seats . Right in the heart of NYC midtown. Would have rated it a 5. No restroom. Friendly staff

Evey time I come here its really nice usually at night after work and they are very attentive.

Dont go after 10pm, no milk or sugar

Don’t go if you’re in a rush... I’ve been waiting so much time to get angry, consider writing a review and then now writing one.

A place in which you forget about pressing problems. Listen to pleasant music and enjoy fragrant coffee.

No bathroom... but the staff is nice

I went here during my stay in NY staff always made my order right Coffee was always Hot. Definitely will be returning to this location when in NY.

@ Starbucks...You cant go wrong...😘💖☕

Over crowded location with minimal seating. You will get your coffee, but absolutely nothing else.

Good coffe, nice and clean place. It can be hard to get a seat sometimes.

Just like every other Starbucks but they took a lot longer. Two coffees with almost no line took about 20 mins. Next time I’ll order ahead.

Buono, gentili, ma un po lenti..[Good, nice people, but a little bit slow..]

Fast service and great associates.

Great place to get what you need.

Fast service and very positive employees. It is busy most of the time and has very limited seats.

Great Staff And Coffee Quality

No bathrooms and no personality either.

No Restroom! Paid for a drink so I could use restroom and they dont have one...

It says 1130 but it really closes earlier...

Service quite slow and order not completely served. Place was clean and staff was ok

No restroom slow service in the middle of the city

Rude Staffs!! 🤢🤮

The coffee is very tasty

Horrible service. Worst Starbucks in Midtown.

Horrible service in the afternoon shift. Poor customer service. They constantly make mistakes on your order and dont even know a drink is still available.

Like it a lot. Only if they increased the seating a bit.

It s fine

Excellent service

No public bathrooms even for paying customers! Yet sells hundreds of gallons of drinks a day... should be illegal for a restaurant/cafe. This must be why NY City smells like piss!

The staff was very friendly and this location has my favorite Sous eggs ( chicken chorizo) because all location doesnt sell them

Staff tends to be rather impolite

Its Starbucks. Its like every other Starbucks.

The worst customer service. I ordered a cappuccino and I was given regular coffee with steamed milk. I believe the associate thought I wouldnt know the difference. Pure laziness, bad attitude and blatantly bad customer service.

Good brownie, rude employees.

Good coffee.......but long lines

No restroom ! And slow service also not kept very clean.

Minimal seating, bad hygiene, staff is unpleasant

Too small and slow.

Just expensive per usual

Great service here

The Worst Starbucks ever

Slow and incompetent

Sweet.

Too small

No spoons for oatmeal

Great place for coffee

Worth the stop always

Great service!

Good!

Just get one

A great coffee bar

Rude service

The best coffee!

Clean and Hot Coffee.

Love

NO CUSTOMER RESTROOM

Nice

No restrooms

Upscale

Friendly staff

Good starbucks

Nice place

Its a Starbucks...

Cofee cafe

The usual Starbucks

Exceptional birthday cake pop, I had never tried it and I was amazed.Pumpkin spice creme frappuccino good but nothing special, being cold I find it not very wintery and very very sugary.

I ordered a cold pineapple drink, they served it wrong, they didnt change it, they just added strawberry essence or something like that and what that was was to make the taste worse. Whats on the menu doesnt look anything like whats on the menu.

Place to rest a little and charge your cell phone. Free Wi-Fi and bathroom. We had a coffee of almost 500 ml.

A certain mak didnt want to make my coffee but two girls gave me my coffee and in the process they gave me two cards for a coffee

Sorry, waited 30 minutes! Even though there was only one person in front of us. We wont be going there anymore!

This was the first store I entered after arriving in New York. The croissants were warm and crispy. If you are waiting for your cafe latte, they will serve you by name. Even though I was very confused, the staff spoke English well and did not make any unpleasant faces. Even short, its about the size of a Japanese Starbucks tall 💪💪💪💪

The Starbucks brand is a success in the United States and countries around the world!You know exactly what youre going to find, coffees, teas, lattes and others in generous portions!The big, tasty sandwiches are a filling meal!

Nice place and atmosphere with good music. To stop on the walk and have a coffeePrices consistent with all locations

The coffee tastes good and the atmosphere is nice, but since its next to the hotel, families and group tourists flock together, causing noise and lack of consideration for others.I hope many other guests dont get annoyed during breakfast time.