Starbucks

Some understandable growing pains early on, but it’s nice, clean, and comfortable. The staff is always really friendly and my usual Starbucks order tasted the way it usually does from any other Starbucks (which is how I like it). Music is a little loud — which seems to be an issue at all locations — but not as bad as some other locations I’ve been to. So nice to finally have a Starbucks in my neighborhood, especially one in a nice spot like Manhattan West development.

The service is so abhorrent at this location of Starbucks, it exceeds the lowest possible expectations. The staff is rude, confrontational and somewhat unhinged. It really makes you wonder what the hiring manager was thinking when these individuals were hired above all other candidates. Improve your service, or lose a very loyal customer.

One of the better Starbucks in Manhattan - clean and without loud music, homeless people or strange fellows stopping by to only charge their devices. Been here a few times and always had a lot of work done and encountered pleasant service.Good vibes, good vibes!

Mornings here are the worst. Everyone is half asleep, grumpy, and slow. Glad there’s three other Starbucks nearby with great employees. Definitely not going here anymore. Not to mention the weird security guards that stare at you through the window. Manhattan west is a bizarro world.

This place has a great location. I wish it was more clean! The tables are always dirty and full of crumbs. Wish they took care also for a floor as if you look at down a 100 pigeons could be fed and still have enough. And they are soooo slow here/:

Abbey is so kind and sweet! This is by far the best Starbucks location in Manhattan. Abbey made mocha latte perfectly! She is a true professional and what excellent customer service! I am now only going to this location over the rest!!

Good drinks! Was in the area and got a frap. Tasted amazing. Clean washrooms.

The staff here are always friendly and on top of their orders. The music is on point if you want to have a chat with whomever you come with. It feels like a lounge more than a mellow coffee shop. Love it!

Dogs should not be admitted. A dog was sniffing foods in refrigerator area. Cute puppy. But not cute enough where eatery

I literally order the same latte every time and it turns out differently every time. They don’t fill the cup and it always tastes like something is missing even with customization.They don’t even put the mobile order in the right slot. My name is Felicia. Why am I picking up my drink in the M-S slot?Going to thr Moynihan location from now on.

I just had to share my wonderful experience! Huge shoutout to the absolutely amazing staff at Starbucks. Yesterday, my son, whos a massive Spider-Man enthusiast, was strolling down the streets of New York dressed up as his favorite hero, Spider-Man. Naturally, we couldnt pass by Starbucks without popping in, and the magic really happened there. Even though my apps nickname was probably showing, these incredibly creative baristas decided to label the cup with Spider-Man. Let me tell you, when my little one caught sight of that Spider-Man nickname on the cup, his joy was through the roof! Its these small, heartwarming gestures that truly make a difference. Thank you from the bottom of our hearts for making his day so special. You guys are the best!

My new favorite Starbucks! The drinks are very well made and the staff is very friendly

Fine service but the volume of the music is ridiculous, no wonder why all the seats/tables remain empty :(

I waited more than 20 mins to have my order complete. They are only 2 staff to take and make the orders... Its not enough

A pretty busy location, my order was incorrect and it took a long time to get it

Hopelessly disorganized Starbucks, the WiFi is slow, orders missed and made wrong, would not recommend

Anny and Joseph deserve a raise they are so kind and caring. they helped me with suggestions and made the atmosphere so welcoming!!

The service here was horrible. I ordered a Frappuccino in the store sometime before 12pm and the person who makes the drink decided she is going to make me wait, unfairly. (she was wearing something that said Heidi, thats probably her name). I saw her got some cups and placed the label on them, she made the drinks except for one of the cups, then she went and tear off other paper receipts for order and made those drinks. When I asked her about the cup she left on the counter she said she knows. Afterwards she made more drinks and I asked her a question she said that the orders she is tearing off and making all came before my order. Later on I see she got the cup that was on the counter and made a drink, that cup had my name on it and is time stamped. So she wants to lie and say all the other orders came before my drink yet she had that cup labeled already with my name. I am not pleased with her behavior and I will not be returning to any Starbucks. I will go and delete the Starbucks app.

Opening hours incorrect. Rude staff. They supposedly open at 5.30, but thats only service through the window. You cant hear them clearly through it, so they just shout at you like youre a pain in their backside. No seating available in the mornings.

The night crew at this location is amazing! They always know my order, they’re so nice and welcoming.

Nice location to go and relax, drink a cup of coffee, read, or get some work done. Theres no bathroom though.

Clean and cozy. Employees were polite and efficient, my coffee tasted nice. Every time Ive come in this location, its been dead, so probably a nice location for a friend date, or bringing a book/your computer and lingering. The music level didnt seem loud to me.

The tea was served so hot that it took it 45 minutes for it to be drinkable.Bad service

Nice spot to relax and chillhot chocolate was calm

For this such a busy area they definitely need to stay open later.

The Baristas are quick with a smile and a genuine presentation of how may I help make your day better with one of our fab beverages? If something is not to your liking they will redo your drink without hesitation. **Note: please tell them what you do not like about said drink. Inform them what you are expecting in taste, sweetness, bitterness, hotter, colder, balance,etc. They need direction in order to satisfy your sophisticated beverages palates.The only negative thing I would say about this Starbucks, which is true of most of the Starbucks, (not including Starbucks Reserve Roasters) I have visited in NYC, NJ and Ct is that the tables are not bussed nearly enough. Many times tables are strewn with the detritus of former drinkers and eaters with cups, paper from the straws and crumbs. I have been here for 2.5 hours and not one table has been wiped down. It a lack of standards from corporate on down. Nor only is it not attractive, it becomes a health hazard. There are 5 or 6 employees behind the counter. Certainly, 1 person could be sent out once every 20 minutes with some paper towels and some cleansing/disinfecting spray for the tabletops, less frequently for the Seating. Customer pick-up needs to be wiped clean every 5 minutes. Spent stirrers. Napkins, spilled sugar grains, etc is truly unattractive. Other than those items, they run a tight ship. If it were not for their winning personalities and genuine care, they would have probably failed.

Staff is nice but they need more staff as always slow

You can take your order many years later😅🤣. The slowest Starbucks Ive ever seen. Atmosphere and location is good

Great drinks but very unpleasant customer service.

Let me start saying that every time I come to this location I really enjoy my time here.. I love meeting new people when I’m out the office and this workers really go above and beyond to get to know me… as soon as I walk through the doors I hear everyone saying sophia is here and they start making my drink without me even paying so by the time I finish the line to pay my order is ready to pick up.

This may be the only Starbucks near downtown that has “comfy seating” which is great for those who are true coffee shop fanatics and enjoy slowly sipping coffee over the course of 4 hours while pretending to do important work on their Mac book pros but the what really peeves me is that they blast nightclub music from open to close. I find it hard to believe that Starbucks would allow a song that says “let me see that thong” on one of their signature playlists. If this location could kindly turn the music down and go back to the original classical/jazz cliche cafe music I’d be -along with others- more than satisfied.And yes I asked the managers to turn it down and change the category and it was overlooked.

Sophia is great always with a smile and drinks perfectly made. I love going there and greeting them. Great customer service and friendly smile for free.

The employees at this location are friendly but the music is always so loud that the cashier can’t hear the orders. It’s too loud to sit and have a conversation.

Great experience super fast service love coming here keep up the good job guys!

Their hours dont match whats listed here

One of the slowest and laziest Starbucks I have been when you go there on off-peak time. Store is nice, but the last three times I placed mobile orders, they did not even look at the order until 5 to 10 minutes later when I asked for it at the store. That’s when they realize there are bunch or orders on the printer. Because the store was not busy, staff was just talking and looking at their phone and not looking mobile orders or the customers coming in to pick up the mobile orders. And the staff never apologize for being late nor for not looking at the order for 5-10 minutes. While I was waiting, a fly was buzzing around me to annoy me further. I did not enjoy the stay and I hope they get re-trained to provide better service.Update 3 months later. Still slow, inefficient and unfriendly.

Love that they got my order down packed

They have changed their open times a few times and are not even on time! Come on Starbucks!!!!!

Nice place to work

My everyday stop before work!!

Don’t come to this location if you’re in a hurry. Even with three people behind the counter and me being the only customer in the store without fail they always leave you standing there for 10 minutes before asking your order. it takes them another 10 minutes to make your order. They are slow as molasses and are chatting and laughing laughing to each other like it’s a party. It is terrible service every time I try to get an order at this location.

Nice....

Very rude service and ignoring the customer

I have problem with this branch.. Always running with low service even they’ve just opened! It it my 2nd time and I have to wait to some one to show up and serve me at the register!

Decent

Great experience!!

Nice place to take a break. NY cups are 17.95

Worst Starbucks ever. I have never seen such a deplorable welcome and even in all the places I have visited around the world. Cashier with detestable red hair, unfriendly and purposely makes you wait as long as youre not from New York. She doesnt even say your name when the order is ready. To flee

Weve never had to wait so long for a coffee, even though there was very little going on. In addition, the caramel macchiato was not at the usual Starbucks level.

The employee made the wrong order and blamed it on the customer. Speak without manners

Excellent option to protect yourself from the cold in NY