Starbucks

I ordered a vanilla sweet cream cold brew with light ice and extra sweet cream cold foam. It was ordered via the app. I watched the girl behind the counter go to pour the cold foam, realize it was out, shake it, try to pour again and then add more ice as she shrugged to herself. So I got too much ice and no cold foam when it was supposed to be extra…so much for my $6 made to order coffee. I try to like Starbucks and I get that customer service workers are overburdened but I was literally the only person waiting and I was right there if she wanted to even try to do the right thing.

Sadly the staff really let this store down and is shown in other reviews. I went in on Sunday to be met with an instant attitude from the guy at counter just staring at me. No greeting, no please or thank you. When he didn’t hear part of my order I just got a “what” barked at me. All 3 of the staff weren’t friendly in any way as I watched more customers come and go. I’ve actually never witnessed such bad service in a Starbucks store before. Drinks took a long time to make, mixed up orders and too busy talking to each other.

I ordered mocha. It really watery no taste of coffee at all.😔

11/2/2024 - special shout out and thank you for your humor and amazing service RoRo! Loved our chat!3/7/2024 - Im probably the only one who writes numerous reviews for the same Starbucks location but I cant help it. The staff here is just so amazing. I wanted to once again give a special shout out to Davene who truly epitomizes what exemplary customer service is all about. Her positive energy along with her efficiency is really remarkable. I hope she gets the recognition she truly deserves. Was also super excited to see that this particular location had 2 bags of the decaf Sumatra available which is delish. Thank you Davene - Ill be back!-------------------------------------------------------------------------------------------------------9/9/2023 - Love that this Starbucks location! They always have Pike Place Decaf in their inventory which is delicious. The staff here go above and beyond the call of duty which I really appreciate. Special thank you to Nuni, Jamar and Shyanne. So thoughtful - I was carrying a bunch of bags from my errands and Nuni said Can I get you a large shopping bag to put all your bags in? Now thats what I call customer service! Thank you Nuni and the rest of the staff as well!8/2023 - I always get great service when I pop into this Starbucks location, usually to pick up a bag of Pike Place Decaf. Special shout out to Unique who was friendly, professional and efficient. Thank you!7/2023 - returned this month and you guessed it, Pike Place Decaf was well-stocked! Special shout out this time to Davene (for her generosity) and to Marlina!

I saw Mother’s Day offer on the app and asked about details and was told “okay but you are only a child.” This is VERY offensive and inappropriate. I don’t need to show my ID for buying a coffee. As a 30+ Asian, you can’t really say I’m a child because of our young looking.

Awfully slow service in the morning. Crowds can exceed a dozen of people in the small waiting area. Ordering in store even longer. Expect approx 10 min wait for a coffee by a barista.

Great service in the morning every time. Staff is friendly and they know people by name. It’s fast also. I like coming to this location.

It seems like today’s barista was still in training, because he had no clue how to prepare my drink. I saw him asking to the other person (cashier?) what the ratio was. I received my drink with no cold foam. Asked him to add it. Still, the drink was UNDRINKABLE. Had to throw it away. Starbucks please make sure you’re training your baristas or have someone supervising their first weeks. A $8 drink should be drinkable

Fantastic service! I arrived for my mobile order before my pick up time and was asked for my name once I arrived - then without missing a beat they made my order on the spot.

Good place to relax and enjoy a good coffee or a hot chocolate.

Went in today for coffee and both the cashier and barista on duty were super helpful and friendly.

This location is phenomenal. From Angie the manager to all the staff including Tishawn, Manny, Unique, and Fetti make the morning rush enjoyable. They are always friendly and accommodating and make an effort to get to know their customers. Amazing staff all around. Legendary crew.

Ishinni Im sorry if I butchered the name. Tall gentleman from the morning crew handles the customers expertly and possess excellent awareness skills. The food is amazing and quick and orderly

This Starbucks is suitable but does not provide an equal experience in terms of atmosphere or customer service as some of the other locations. There is generally a crowd and long lines during morning rush. The store tends to be very cold in fact freezing at times throughout the day and staff do not accommodate the temperatures for comfort of loyal paying customers who decide to sit in. Staff have been observed to give free drinks and preferential treatment to friends and family that visit the store. Staff have been observed to clean inefficiently at times such as stacking and placing exposed napkins on the floor before placing them in the cabinet. The store can improve otherwise I have been satisfied with most if not all of my orders at this location and have found that most times my simple orders are accurate.

I just waited 17 minutes for a black cold brew. I know it’s the morning, but by any standard that’s far too long. This is the 3rd time I’ve waited almost 20 minutes for a black cold brew. This will be the last time I go here. Step it up Starbucks…

The barista treat me like a subhuman, he didnt respond when I tried to order and just stood there staring at me like I have a contagious disease. Coffee is good but the service is terrible. Not recommended.

I had a very unpleasant experience today with Starbucks, even though it is my favorite coffee shop for a long time. Long story short. I asked the cashier if the new chai latte has added sugar. He said NO, and in 10 min when I came to work I tried it and found it very sweet. According to the ST website, Chai Latte has 42 grams of sugar!! Instead of giving me, a new latte cashier gave me a regular coffee with milk. It took 30 min from my work time to handle and just took all my good morning mood. It was my last time visiting this Starbucks. Thank you!

I bought a coffee from this place, the cup started to leak. Went inside to ask for another cup. The staff was not polite, asked me to pour it myself, refused to replace the coffee and asked me to clean the mess....terribly dissapointed.

A short Americano for $5.06.☹️This is the last cup.

Angie Tishan are probably the best people to ever run a Starbucks. Manny and the crew is a must every morning. Super recommendation to the best Starbucks in NY.

Your server whos last name is Hall is very unprofessional & slow. She forgot my order and only remembered when I asked her about it after a long wait. Even then my order wasnt heated fully and no acknowledgement was made of the slow order. But I was too far away to walk back and ask a refund for my cold sous vide egg bites. It wasnt even busy! Not coming back here again.

I always get great service when I get my drink. Whether it is morning, noon, or night. I love Jon and Jennifer at night always happy to serve their customers. All the staff are great.

Nice like other Starbucks

Worst Starbucks experience. Very bad cappuccino

Bathroom closed without explanation. Staffs are not friendly.

Don’t order from this Starbucks. They’re staffed with untrained baristas.

The location is great, but the service leaves much to be desired. The baristas often display a negative attitude and seem more interested in chatting than fulfilling orders. Mobile orders take a long time to be prepared, and when you inquire about your order, the staffs response is unprofessional and dismissive. It feels like customers are interrupting their leisure time rather than receiving the service they deserve. Will not patronize this store anymore!

Typical Starbucks in NYC. They have the full I up if of Starbucks products. More importantly they move the line. If youre in NYC during business hours you places places to go and people to see. The fine people here get you in and out as quickly as possible.

I LOVEEEEE this Starbucks! Music is awesome! But the staff is what makes it soooooo great!! I mean the vibe they give makes my day!

Fetti is an amazing employee, incredibly friendly, remembers his regulars, and is an incredible contribution to the team they have working at this location.

Good service. Nice staff. Always a seat for an afternoon coffee. A bit crowded at breakfast time, but not too long a wait.

The WORST elevator music!!! Don’t come here for a peaceful drink! Upside? Nice staff and plenty of seating

We are out of town visiting the big city. The morning staff are very friendly and have been helpful with places to visit and drink ideas for my non coffee drinking kids.

One of my main Starbucks I go to during work hours. Staff is a tad slow but its a nice and quiet atmosphere and has a restroom.

A pleasant experience. I wish there were a few more tables inside.

This is a nice shop close to where I drop my kids off to school. The baristas are friendly and if you enjoy Starbucks coffee, youll enjoy this location.

Customer service is good, however they dont make good coffee

This is a good Starbucks. The great thing about it is that there is plenty of seating to meet someone for a quick afternoon coffee.

They good and this is the view from the store

The bathroom is close but they leave use just some people, and I consume a lot there and they do not leave me use the bathroom😕

I ordered a coffee ahead of time and when I got there, two of the staff who were preparing the coffee were quarelling over something, peopler were waiting for their coffee, they prepared with a very slow motion coffees for people who werent there and when I asked the lady who was preparing the coffees, she told me that she couldnt understand my name and that my coffee was going to be made in the future (20 minutes had already passed from my initial order). She didnt seem to care to be faster and more efficient, although many orders were waiting for her ( a colleague of her stopped by and showed her a list of orders awaiting) and when I asked for refund they told me to never come back!!!

The staff are great and super friendly. This is my go to location near work.

If you need to cool down then starbucks is the right freezer...

This would be one of the nicer Starbucks in Manhattan, except that the so called music is loud and awful.

Stop by now again for a tall dark roast in am on the way to office. The fella who normally works register is Great - quick and always very courteous. Simple things that get they day started right!

70% of the drink was ice. Not ok. A disgrace.

Bad rep and alwaus crowded. Met friends there but not my choice of meeting places.

Slow service and not interested in how we wanted our order. Our Cookie Frap drinks tasted terrible, nothing like the other Starbucks in Manhattan.

Its a Starbucks like all the others. Nothing wrong but nothing special.

Please figure out mobile orders. A female employee was very rude explaining that the names on the cups don’t face forward which causes everyone to touch everyone else’s cup or food. If this is the policy, why is it such a disaster? Food sucked really bad today too. Must have been very old. The male employees were very friendly.

Lots of space for meetings. Very busy during rush times.

Best people there. Those guys are like family to me

Great latte with soy milk! Love it. And a clean restroom:)

I always loved Starbucks coffee, the best any where coffee!

Love it as always!

Always a reliable source of good coffee

The people that work here super nice

Large shop with plenty of seats. The service was good too.

Its the best place for your tea or coffee!💖💖

Disorganized place. Everyone wearing low cap so they can avoid eye contact with the customer. Ordered a simple dark roast coffee on mobile 15 ahead, arrived and waited for 10 minutes, still didn’t get my coffee. I had to ask twice for the coffee and just got a cup of watered downed dirt water. Disgusting! Worst I’ve ever had from any Starbucks store. Please avoid this store at all cost. You’ve been warned!

My wife Odored coffee 15 min ago, just coffee nothing special, when we came wasn’t even ready, still waiting!

Please work with sincerity and be proud to be a service provider. And not with attitude problem.

Friendly staff. Nice atmosphere, love the music.

Their Flat Whites are Flat Shite. Milk is always scorched.

Clean and great service especially compared to the west side stores.

The best Starbucks in the area. some seats available.

Decent amount of seating and quiet enough to work out of

Starbucks coffee can vary. That said, its usually pretty good in Manhattan. It was REALLY good in this particular store the other day (August 2021)

It opens till 8:30 but the bathroom is closed at 7:15.

The music was bad, but at least it was loud.Really loud.Stupidly loud.

A very clean bathroom and excellent service.

GREAT CUSTOMER SERVICE! Extremely friendly.

6853 restroom code 🫡

This branch is better than some of the ones I went to.

Clean, good service and roomy. Very comfortable.

Excellent. Great attention to clients, if they can put a little more of sugar to my coffee :)

Standard fare, however they have a working nitro tap!

Great experience, great service, excellent customer service and overall a wonderful satisfaction rate!

Mobile order was easy to pick up

One of the best Starbucks. The staff there are friendly and polite. Anybody complaining saying theyre slow are crazy. For the volume of customers they deal with in the morning they are surprisingly quick. Coffee taste good as well.

You cant go wrong with Starbucks 😂

Looks very similar to the Starbucks down a few blocks. Although the line was long, the employee took too many orders at once and thus took forever to make them. I requested a change last moment and the guy made it right. Nice spot to study. Typical Starbucks environment. Big tables/seating area. Will come back!

Helpful, follow directions anddont get your name wrong! ;-)

Love coming to this Starbucks. You are always in and out very fast even with all the people that are in there. The staff is nice and the products are good.

This place is great , I give 3 stars because whenever I order something online , they seem to always forget something or not make it how I asked for in the order .

Cold brew coffee, it was excellent.

Crappy Starbucks. The afternoon shift is always one coffee bean away from basically imploding. Today, 14 minutes to get my drink and a conversation with the barista about why he doesn’t use the correct lids for the cold foam drinks (everyone hates them so I don’t use them.) No, you can’t just assume that. Anyhow, lucky for you there are 84,327 other Starbucks within a 2-block radius plus plenty of other independent coffee shops.

Nice window seating to watch the rat race.

Good old Starbucks, you know whatll get

Its a Starbucks...a relatively small amount of space

Very fast service with mobile orders

Lovely Staff amazing spot for studying 😍😍😍

Great location, lots of nice seating. Friendly baristas. Bathroom

Very fresh sashimi and delicious dishes

Love there coffee prices very expensive.

This is one of the best strabucks in the region. One of the very few starbucks where you can actually sit down and relax. Service is great.

Quick service and correctly prepared product

Very nice customer service and great coffee.

Great place to do light telecommuting

Not that great costumer service.

It was cool!

Nice and quiet today, Sunday :)

Friendly staff and accomodating...can be jammed pack in the morning though

I was missing a coffee when i hit this place. As per starbucks standard but too crowded at all times it seems. It took them 20 minutes to deliver my coffee and still the cap came loose..duh..

The service is generally fast. The layout of the store doesnt feel too cramped at the line

I didnt even go into Starbucks is but they have this kobra piece A+

If you need to take a few minutes to relax Starbucks is the place

👍 good

Good service, usually a line.

No good cool coffe the service very bad

Went around lunch time. Not a big wait for ordering or pickup

Itz same Starbucks all over.

GOOD COFFEE FRIENDLY SERVICE

Love my STARBUCKS COFFEE

Very busy during lunch time.

Box of joe, they was super nice

I went twice. My Frappuccino was so watery.

Clean. polite n fast

The baristas are usually friendly, the pace is usually clean.

The last time I was there the place was closed.

Avoid the chubby gay guy in the morning. He cant make coffee and doesnt comprehend what customer service means.

Love me some Starbucks

It is like any other Starbucks

Very Lazy Guys, Refused to make me a venty coffee as they were 5 minute to close.

Did not make any purchase

🤗

Good cofee , thats all

Slowest starbucks in NYC…

So friendly and fast.

Always customer comes first

So good

Big place to seat .

Clean and fast service

Bad service

Great

Nice coffe shop

Never went here!!!

Starbucks was great

Great service

Gotta love a Starbucks!

Love it

Nice place

Greeted with a Smile.

So tired of this coffee.

Fail.

Love their

Slow service.

Good service

Good cup of coffee

Coffee!!

Starbucks, you know what to expect from it.

Rude staff.

Cool staff

Cofee

Awesome coffee

Disorganized in the morning.

Standard Starbucks scenario

Friendly staff

Good

Tea

Love this place

Good location

Always

Coffee. What else can I say.

Typical

Nice place

Its a Starbucks.

Love starbucks

FRIENDLY STAFF

Regular starbucks

Goood starbucks

Starbucks.

A regular Starbucks. The offer is pretty much the same as in all branches. The service was friendly and quick as usual.The muffins were delicious, unfortunately the cappuccino was a little watery.As in all Starbucks, the toilets work with the code on the bill.

Its empty considering the location, so you can sit comfortably.

If there was kosher food it would be excellentThere are many Jewish tourists who would be happy to eat at your place, I recommend a corner with kosher food

Although Google says that it works from 6, in real life it was closed at 6:38.

Very different from Spain, the cafes are the same as there, but they are not designed for you to stay but for you to grab the coffee and leave.

Customer abuse. We asked where the toilets were, and they told us that they were closed and that they would not open them for us. We were a group and we were all drinking.

Just like any other Starbucks youve ever been to.

Good attention. Good coffee. The only thing missing is cleaning in the bathrooms.

Standard Starbucks. Cozy atmosphere. Slightly limited number of places

Due to the pandemic, you cannot eat inside.

High price

I love Starbucks

Of choice

Tidy

Like anyone else.

Reasonable