Starbucks

This was the most fantastic Starbucks (69th & 1st) Ive visited in a long time! It was vibrant, energized and bustling. The servers (standing by the to-go orders) were so attentive and engaging. Both of them gave nearly every customer a cheerful Good Morning!The cashier attendant was precise with my order and yet also quick (while training someone, I suspect). This was actually the best decaf coffee Ive had at a Starbucks, in a long time! I asked for extra milk--and it was just cool enough to sip as soon as I walked out of the door!An particular highlight was one specific Starbucks associate (I believe another customer greeted him by name--George) was so welcoming and gregarious! He knew so many people by name, the second they walked in! I imagine if I were a regular here, Id love it. He worked the to-go table at a fever pitch--calling out names, checking orders as soon as they came up from the back, greeting new folks, including the cutest interaction with a crying toddler--he got the child engaged and talking right away! He even handled two patrons asking about staying in the cafe, smoothly and with joy. One guest said, May we stay? and he said As long as you can show proof of vaccine, its okay with us! (With a grin and a cheerful tone)Wow... I would come here, and just watch the interactions, for fun, everyday--if I were a regular! ☺️😍☕

Clearly they are incompetent. When I ask for starfruit and kiwi... Dont say you put it when I can see theres none there!! Demanded my money back because Im not gonna pay for a lazy employee to lie to my face.

Incredibly loud music for such a small place, the tea temperature reminded me of the McDonalds coffee law case. 5 minutes after purchase and still incredibly hot. They do have a restroom. Personnel could be friendlier.

The staff is very friendly which I highly appreciate, but operations need to be reviewed here. Theres consistently a very long wait despite it being peak or off-peak. I think theyd be better off making the barista area larger and downsizing the lounge area. Great coffee though!

This morning, I ordered coffee from Starbucks, which the Bautista service a dirty led coffee to me. With the money of cost of the coffee and the name brand it should not be happening.

Quick & friendly service. Delicious drinks. Nice atmosphere. Nice place to meet &/or chat.

Super friendly Starbucks! Everyone was nice and they greeted me and helped me with a coupon I was redeeming. Loved it!!

Employees are always happy in the morning when picking up drink. The decor of the store always matches the occasion which is very cute. Staff are always willing to help even if very busy.

I went to this location early on 10/3 to get some work done. The service was quick, the music playlist helped me focus, and the cold brew was tasty. Overall great experience. Will likely visit this location again.

Folks working at this Starbucks are just amazing. I’ve been coming here almost everyday for 4 years and they’re such hard workers, always patient and smiling - they deal with such a huge load of order everyday. Thanks guys!

My daughter and I visited this location back in mid-September. She ordered through the Starbucks app which gave an estimated time her order would be ready. We waited almost close to 20 minutes before her order was finally ready. Im not sure what the hold up was. This location accepts cash or card. It is also accessible via public transportation.

These are just the most lovely people in the world. I go to the Starbucks probably 3 to 4 times a week because its near my apartment and whenever Im down and Im in a mood Ill pop in there and the workers just always have a smile on their face and they want you to have a good day. The lady who usually works the mobile order counter tells you good morning and really means it.I know its odd to write a review for a large chain like Starbucks, but these people really do go above and beyond to make you feel like your energized and ready to take on your day and I just feel like they need to get the credit they deserve.

The employees at this Starbucks were not very welcoming or friendly. I felt like my presence was a nuisance and I was the only person in the store (at 3pm, it’s not like they were about to close). After my order was taken the cashier said “that’s all?” And was slamming down the scanner thing. While drinkers were being made things were also being slammed and there was an overall vibe of annoyance. I get that working at places like Starbucks can be stressful and overwhelming but even when there’s rushes I’ve always been treated with respect and kindness. But not at this place at 3pm when it was a ghost town. I rarely write reviews on google but I wanted this to be noted. The attitude of the staff was just horrible.

The most spacious Starbucks I’ve seen in NY! Very nice.

Very nice Starbucks. Great barista.

I get the best feeling when I walk into this particular Starbucks, Eddie the whole staff, I wish I knew all of their names to give them the praise they deserve. They are professional, courteous, behave in calm way when it gets busy, smile... Ive been frequenting this store for years, it must be new management, whatever it is I like it! Keep it up, its working 😊👍

The staff are friendly! My order was wrong, I realize mistakes happen. Joey promptly fixed it for me with smile! Thank you for working hard to give us all our morning caffeine!

This place is always busy and understaffed during the morning rush hour. Staff try hard to keep up with the orders but the volume is just too much to handle. The last time I placed a mobile order it took 25 minutes to get my drink and on top of that I got the wrong beverage. (There were at least 15 people ahead of me) As more and more people order via the mobile app It creates more of wait and does the opposite of what it should accomplish. Please re-evaluate number of employees per shift and schedule baristas accordingly. No one should have to wait 25 minutes for a drink. Also the condiment area is consistently dirty.

There is an employee in that location who likes to racially profile people.

Very slow service and messed up my order. Asked for no whipped cream and was given whipped cream. The staff member turned around to fix my order, forgot it was my drink and almost gave it to another person. Only positive about this trip to Starbucks was that the drink tasted good.

I have came to this Starbucks three times and the service was geeat each time. I also must say they make a dang good chai tea. I love the yogurt with mango and coconut flakes and wish they had the gummy bears here i seem to never see them. Friendly staff and does a great job moving the line along.Update : I come here everyday now 😀. Their service is great and the employees are always pleasant.

This starbucks is always clean, prepared, and quick! Even with a long line you never wait more than 5 minutes to order. The baristas are very friendly and knowledgeable and always willing to help with suggestions or alternatives if needed.

Live this Starbucks. I arrive early morning and staff here greet you amazingly!!! Love the music, vibe, ambiance. Great way to start your day!

Terrible customer service. Busy morning, which I understand. Waited ten minutes for my drink before asking where mine was. She then refused to make my drink, kept my cup in front of her as she made five other drinks. Thanks to her I was late for work.

This Starbs is my daily morning stop, as it is for many people who work in the hospitals near by, and it is a stop that I now dread. From an operational standpoint, this place really needs to be re-evaluated. First and foremost, the biggest issue for everyone here is the extremely long wait times for your mobile order. I understand when the Q train comes in, there is a large rush. BUT this is something that occurs multiple times a day, every day. Therefore, more staff obviously needs to be put on for the morning. I have been understanding & have always waited patiently, but today put me over the edge. I ordered my drink at 6:42am, which is when I knew I was about ten minutes or so from Starbs. Arrived at 6:53am, and nothing. I stood right in front of the mobile order area and waiting. Finally, at 7:02, I see a gentleman put an empty cup with my name & order on the counter where you pick up mobile orders, but did not actually say my name. They were out of black tea, and apparently by him placing my empty cup on the counter without calling my name, I was supposed to automatically know that. He did not tell me they were out, or give me the options of green tea or white tea, which they had, or offer me a refund. He just kept it moving. So I had to flag someone down about it. Then it took them an additional 5 minutes to just make an iced tea, which I ordered without sugar and they put sugar in anyway. But unfortunately, I had waited so long I couldnt wait another ten minutes for them to remake the drink correctly so I left. The workers were all over the place and very unorganized, and on top of that, the workers arent very friendly either. This store really needs either refreshment training, more workers, or just an additional Starbucks store.

I always feel at home in this location. The staff are al so nice and they always make my order perfect.

Standard Starbucks. They get orders right more often than the other nearby UES locations, and the staff seem happier here, which I suspect are related. Theyre not the best at choosing when to train new employees, so while the line is pretty fast 90% of the time, the other 10% youre going to wait a solid ten minutes during rush times.

The store and the service was excellent

This is the worst Starbucks. Im somewhat captive because its on the way to work, but they regularly screw up my drink. Today they gave me a pumpkin spice latte with no pumpkin spice. Gross. I went back to exchange it and didnt even get an apology let alone a drink coupon. Nice.ETA: Now with mobile ordering I dont have a problem. I order on the way in and my perfectly-made order is ready when I walk it. Its made the in-person ordering line twice as long though.

Consistently inconsistent. Mobile order usually wrong and slow. Customer service is not a priority but setting up there phones for live video seems to be. IF they arent out of stevia (95% of visits) they still direct me to the bar to add it to my mobile order myself.

A nice place to order coffees, snacks, and to study, read a book or newspaper. The staff is friendly and cheerful. But the temperature can get rather icy on warm summer days.

Good and nice people work here but they get orders wrong a lot bc I suspect the music is too loud for them to hear orders properly.Maybe try lowering it a little bit so you can hear orders and not make so many mistakes

Even though this is a super busy location in Manhattan, everyone there is consistently super friendly and on top of it. They always make my day in the morning

I place a mobile order in the morning and it’s ready to go within the allotted time, and never wrong. That’s all I ask for from my local Starbucks. (And the staff seems really friendly, too, from our limited interactions.)

This is a fair place to have a cup of cofee and spend some time with friends or Aline. You can also access internet (for free) without asking password or bucha anyone. U will be there for hours and no one will bug you. It is a very friendly and modern environment. The coffee smell is really good.

I never write online reviews. I came to look whether other people had the same reaction I did. Rude & condescending pretty much sums it up for the staff. No name tags or I would have called them out here. Hmmm... safety in anonymity?Anyway, now you know.

I went this morning (11/12/2021), excited to order a Taylor’s Latte. Its a promotion in which starbucks partnered with Taylor swift. They didn’t know the drink and were not playing Taylors swift music.

Rico thank you for your amazing service tonight. Keep up the good work. Keep smiling.I will keep coming back to this location.👍👍👍

Kristina was great! She was very nice and gave us great customer service. Thank you again for your fav drink suggestion!

It can get pretty busy and the lines kind of long because of the local hospitals. But the baristas are really friendly and remember my order.

Use to have what I ask and pay for but today I ask for a blond the guy served me a pike. I told him that I asked for blond he insisted that it was blond despite the fact that I saw him putting pike and the pike make my heart burning. No good my friend!

They had a platter with boiled eggs, cheese, raisin bread, peanut butter, salt n pepper mixed, and something else I cant remember. I was hesitant at first but it was pretty filling.

I ADORE the staff at this location. The music, the energy, speed of service ... the vibe is on point. Went to this Sbux exclusively last time I was visiting.

This was,hands down, the worst coffee frappe I have ever had. I initially got it so sweet,the frappe tasted like syrup. I then told the barista about it and his face was packed full of displeasure.Come on, its your job to make good drinks for the customers and it is Starbucks policy that unsatisfactory drinks be changed.Now the worst part is, the second drink (pictured) was equally sweet and felt more like completely melted slush than the frappe it should have been.Horrible attitude and horrible skills!

Typical Starbucks with green and purple colored baristas. But service was great. Mistake with my coffee order but it was resolved. No problem

Small sitting area , not sure if theres a bathroom (I dont think so) . The barristas are really fash and they are very nice for dealing with so many people.

Shout out to my favorite barista Batman for always making my drinks perfectly 😍👌

Good sbucks

Great service, Wonderful personnel, nice atmosphere, plenty of room to sit down. Not very wheelchair accommodating.

They had a recent renovation and the place was nice but even nicer now!

Service is ridiculously slow, and there is nowhere to sit while waiting forever for your drink.

They okay like they are not bad .....its your standard Starbucks not like you getting anything free

Just like any Starbucks. Employees were actually really good this time around. Quick and Friendly.

States they open at 5am but when I go to open the door @ 5:30am on 6/20/19 someone is inside with headphones on still trying to open.Not good starBucks .....

Awful service, gave me half the amount of drink in a grande iced caramel macchiato that i paid for, they ran out of ice too.. waste of my time and money!

My morning Starbucks. These guys help start my work days off right. Consistently nail the cold brew with lightest splash of oat milk ratio I like. Smiles, have a great day and a straw at the ready. Best Starbucks team. 🙏

It us that time of the year again. Peppermint mochas! And it is buy one get one free Nov 9 to 13th... then hit the gym.

One girl cashier, very rude, insults customers, her name if Im not mistaken alisha ore sam ....., if the manager is reading this message, please take action.

Just got my morning coffee with my mom. Every employee was happy, dancing to the music that was on, and super helpful and nice

Its definitely not a place where I would personally revisit. Its fine to have music playing, but blaring music is unacceptable. Does not have the standard that I am accustomed to when I visit these establishments. Some of the employees attitudes towards some of the customers really solidify why I would not even attempt to go back to this location. To top it all off, there was only one machine working, so wait time was extreeme and inconvenient.

A place for expensive coffee

Very very busy store. But they handle it very well. Great service.

Made my order wrong...completely forgot to remake it after waiting patiently 30mins. I asked for a refund and left.

Very convenient, open at 6 am!

Great friendly service gold star from me the barista was super nice 😄😄

Some good folks working here on the Monday-Friday shift. See yall later ;)

Worse service in my life from Starbucks , wait 20 min in line to pick up my stuff, and they forget to make some items from my order( lost time lost money

By ic brag oat milk e blonde espresso

The person at the counter taking our order was very rude and impatient in explaining the promotion for Thurs, even to point of yawning in our face without covering his mouth! Soo rude and unprofessional!He also initially got our order wrong when we had to correct him!I believe he needs training on how to be professional, courteous and respectful!I will be very hesitant about visiting that location again!

They forgot about my refresher and i had to tell them and it’s like I waited 30 minutes for diabetes causing juice box.

The baristas are friendly and theres always great music playing.

Good Starbucks with a great space and tables, also offers Wi-Fi and power which is great to relax and get things done.

This place is always busy in the mornings from at least 6:30-8:30. Even ordering ahead takes forever.

Awesome view and vibe

The music is so loud you cant work from there. I have noise canceling headphones and I still couldnt hear my self think. Pointless.

Music horrid and loud. Seems to be a Starbucks trend. Indifferent staff but that is typical.

This place gets crazy busy. Better coffee around (check out Java Girl or Oslo).

Avoid this location at all costs unless you have 30 minutes to wait around for 1 cup of coffee!!! Its so ridiculous...

Long lines, needs a cleaning sometimes. But the do the specialty drinks

Honestly I can’t stand this Starbucks. The music is always so loud you can’t hear yourself think. The baristas always have an attitude, every last one! Especially the older man with the glasses and square head/black hair. He always looks like he’d rather be anywhere else. Never greets you and when you ask for help he always has a sour face. I’m starting to think he doesn’t like a particular demographic of customers, if you know what I mean. In the morning there’s 20 baristas on the floor but when you try to get their attention to help you they all ignore you. The girl that stood outside of the bar today was more focused on placing stickers on cups than actually helping. As a former shift supervisor of a Starbucks, no one in that store would have been hired to work at my location. The new aged Starbucks sucks. Drinks, food and staff.UPDATE: went here the other day because I wanted to give it another try and really wanted to try that brown sugar latte. Nothing much has changed. Music is so loud you can hear it from outside when someone opens the door. Employees too busy walking back and forth playing around to even acknowledge the customers. Barista at the register with an attitude. I don’t understand how one location can be so bad. Ended up walking out. Waste of time.

Fave place by Work & Tahj is my Hero... Americano Quad. Always💪🏾

Loud music and non functional power mat charging pads. Service was decent

Good people, make you laugh in morning. Good customer service.

Rather on the small side. Very very clean. The music they play is atrocious loud and hideous.

When did Starbuck stop putting out half & half or milk?

Very congested and bad service but coffee is good!

Great music selection! Friendly staff!Clean bathroom!

MY FAVORITE STARBUCKS EVER❤❤❤SERVICE IS GREAT STAFF OUTSTANDING 👍

Love how busy this place is, and yet the service is top-notch. Greetings for everyone picking up their order. Im sitting here in awe how hard they work and keep smiles on their faces.

Perfect place to use a Starbucks gift card

Best starbucks ever!! My 2nd home

Efficient team begins the counter. Great cup of coffee as usual

Forgot our order, waited over 15 mins to get a coffee

Good Starbucks. Line moves fast and decent amount of seating.

Im putting 5 stars because the vibe of this store is SO AWESOME. The manager has the most fabulous hats, always uplifting and fun. The workers are great and the music sets the joyful atmosphere. I think this is the funnest Starbucks cafe in NYC. Sometimes I order coffee only to be part of this marvelous vibe. I work in the hospital nearby, so going to this store helps me to set my mind for a great workday.

I understand it’s a Holiday but your business should be open on posted hours of operation. It’s not ok to inconvenience someone to go to your store to discovered that staff has closed early.

💕

Very friendly staff. Quick service. A+

Typical starbucks but they forgot my order thats why the lower rating

I have to shout out the Starbucks. The energy from all of the employees is amazing! I never have a bad experience here. Another plus-- theyre always so quick to complete mobile orders.

The lady who passes out the drinks in the morning always puts me in such a good mood, shes great.I order my drink when Im on the train at the stop before mine and its almost always ready by the time I get there. Thanks guys :)

Best Starbucks on the weekends especially in the morning

I’ve been working across the street from this Starbucks for years. They are always so nice to everyone, welcoming you in the shop, and they’re always well staffed and move fast. They also play the best music! In my opinion, this is the best Starbucks location.

Just want to give a shout out to this Starbucks, this is one of THE BUSIEST Starbucks with all the hospital employees, they do their best since COVID to get people in and out as fast as they can, I see they finally got rid of the negative energy and have truly turned it into an inviting place. I love the morning greetings and I appreciate all their hard work. Some days it’s really hard to keep up with all the orders coming in but they let you know they are on it. Honestly they deserve to expand the corner location and have more space for all their employees to work and not have to be on top of each other. They are hard working and as a hospital employee I appreciate they are there to help me jump start my day!

Busy, busy, busy! Yet effective and the cold brew was spot on.

Good spot to grab a quick bite and take a coffee break.

This is a great store, Jackie is the best manger yet!!!

My coffee was delish. The service was quick & gud! 😂💗🆗

Better for grab and go- not a lot of sitting space

The best Starbucks ever!! Customer service is like 200%!! Love them. Coming back here

Def the best! Respectul, kind and very friendly humans being work at this shop.

Very Busy bcuz of the Hospitals. Staff are sweet

I’m not sure if they are messing up orders but I truly believe whole milk was used in my drink I got incredibly sick and my swap out was supposed to be oat as the receipt read

Busy, but of a wait, but the beverage was well made

Great service from everyone. I have once left my card there and they all kept my card for me w/o discrepancy. They know what I want 99% of the time the other 1% is because I order something different. Great team of people who work in the early morning shift before 7 in both week days and week ends. Thank you.

I love love love the staff here. Theyre super friendly and helpful and always have a great attitude. The drinks are fast and their mobile ordering system during a rush is super efficient and well thought out. You can tell they actually care about making their location better. S/O to the night shift and Fonzy for always being happy to see me even when I walk in 5 minutes before close, YOURE THE BEST.

Home away from home. Love creme brulee latte

Enjoying the theme here. Steve is really cool!

Good service overall, sometimes they don’t have everything in the app, so double check with them if you’re not in a rush

I got my order with no problem

I typically come to this Starbucks and today I made my order with Cameron and his energy was awesome! His personality is also awesome! He suggested a latte for me but I wanted to really point out his great customer service he has!Keep up the great work! Ps. I love the cinnamon dolce latte !

I stop every morning, Monday-Friday. While they are busy the employees always take the time to say hello and be as efficient as possible. I recommend using their app to order ahead, the line can be quite long.

Super busy Starbucks. Not much standing or sitting room. They usually get my drink right, which I appreciate. The mobile order is definitely the way to go at this location. If you treat the baristas nicely, they are very nice in return!

This Starbucks simply cant accommodate the amount of people that come in (morning rush). Staff is great and with less people, would be a fine location. My reason for the poor review, in addition to the miserable experiences, is that management does nothing to fix or curb this at peak times. They will take as many app orders that come in, knowing they cant meet the need. Greed trumps customer in this stores case.

I rarely get Starbucks because it is expensive. However, the team at this location really made it count! The cashier was very sweet. The girl making my drink - Martha? Marsha? - she was moving so fast it was hard to read her name tag - was amazing. She asked me for clarifications on how much I wanted as I had ordered extra of certain toppings. Java chip craving successfully fulfilled. Great customer service all around!

Best people ever

Its my go-to Starbucks. The staff is usually friendly and efficient. Would recommend ordering ahead as the staff from the nearby hospitals make quite a line specially during the changes of shifts.

Only Hot coffee or Frapes. Kinda clean, but extremely loud. Club loud! Friendly, but apathetic staff. You can’t EVER order Cold Brew on the app, but usually always have it. When I asked the manager why, she said they never turn it on or they’re too busy. There are two Dunkin’ Donuts within 1 block north or south and unfortunately I feel like I am forced to switch just to get a cold brew coffee on my way into the hospital. Being forced to come in and order takes way longer and id rather save the money and time. Save yourself a headache. This Starbucks is going downhill pretty quick.

Its OK. Outside seating is nice

Great service and understanding if not overworked staff. I am greeted with a smile and they make sure my order is correct even during high peak hours.

Im not one to write reviews but today I felt the need to..this morning as I was waiting for my turn on line the cashier proceeded to continue having his conversation outloud with his other coworker completely acknowledging the fact that I was standing there right in front of him for like almost a minute before he asked me what I wanted ! Many times when I walk in and order I always end up waiting for them AND with other customers to make my coffee while they take they sweet time.. the service there is unacceptable.. the only reason I get coffee from there sometimes cause its close to my job... thumbs down for sure 👎👎👎👎👎

Fonzy is an incredible crew member. Super smiley always with Amazing customer service. No matter what the weather is on the outside, he is full of sunshine. He greets everyone with Hi love, what can I get you? . In general, this is a really great location and Fonzi should operate in training other Starbucks staff _ in other locations_ . 💝 Hes amazing ,

Staff is super friendly and quick

Best Starbucks by far. Friendly staff and and delicious drinks.

Los and Tay are the quickest and best when I need a quick order on the go for pick up and are consistently in a positive mood , & very uplifting when my day is starting. Beyoncé’s music selection makes the store overall upliftingKEEP IT UP!!

The staff at Starbucks on 69th is amazing!!! They are so fun and make my morning every time

Its a pretty busy Starbucks given its location (near Memorial Sloan Kettering, and other hospitals), but its clean and the staff are very friendly and efficient.

Just left her about 30mins ago i ordered a drink online it was not ready when i got there which was ok as i told the guy i had a pickup order i just had witnessed him changing a mop head on the sales floor and then he proceeds to make my drink did not wash his hands or anything very nasty i asked him to make it over to see if he would wash his hands he did not plus he made the drink wrong i took it to the register a very nice girl made it over and it was perfect..he had the audacity to get an attitude because i wanted someone else to make my drink whos hands were not on a dirty mop

Great customer service. Helpful staff great drink

Love the coffee and the sausage n cheese!

I’m a regular customer and I’ve consistently noticed how lazy the weekend staff is. The order takes way too long because they’re too busy not doing their job and when it does come out there’s consistently something wrong with the order. It’s really a simple task at hand, but somehow they manage to make my visit unpleasant every time. Last time I was there, I asked if i can get my 2 drinks in a holder inside a bag because my hands were full and they said “no we cannot use scissors right now” and just walked away. Also, no one handed me my mobile order even though I was clear to mention that I had a mobile order... The service keeps getting worse. Management should be seriously addressing the incompetence that exists during the weekend.

I would give 0 stars if possible! I Had a bad experience with the staff there! The music was too loud, it hurts your ears!!! I was the only customer seating, I kindly asked them to lower the music a bit, they cracked it higher! No wonder no one was sitting there! They are driving the customers away!

Such a great vibe. I went in at 6am in the middle of a long birth (I’m a doula) and the baristas energy gave me liiiife. Drink was made impeccably. Music made me dance. Possibly my favorite Starbucks ever.

Its a busy location so the staff doesnt have time to keep up with cleanliness of the place. I came in there on Friday morning. It was raining so the floor was pretty slippery. Also the music was blasting too loud. When I pulled up my phone to pay for my coffee I couldnt hear the beep that indicated that the payment went through. I asked the barrista if it went through and her response was you will hear the beep when it will go through.. I did mention to her that the music was too loud but she didnt pay attention to it. I will come back to this Starbucks anyways because I love their coffee and it is close to my job.

Service @ 69th & Lex is slower than molasses

Ugh beyond frustrating! I place a mobile order every morning, a cheese danish and regular blonde roast. EVERY SIMPLE. However most mornings I get there and my cheese danish is on the rack but no coffee. Then Ill stand and wait and wait (long enough to get on line to place the order) until I get my coffee. Then after waiting all that time naturally my danish has cooled down and is now room temp. Overall this mobile stand isnt managed well and is very inefficient.

Good coffee customer service great

Love my dark roast and coconut milk

This starbucks is awesome and the customer service is great. James, Sam and John are very polite and great at remembering orders of regulars.Its feels good to walk in a place and the staff already know your order.

Busy place with hipsters N youngsters scanning their phones to pay for their drinks.

I love it bc its on York ave..calmer than the other avenues

Great place!

Slow service. Lazy staff

Great ice blended drinks. Was not busy. And staff was really nice.

Starbucks is Starbucks but in the morning rush hour, this place evidently needs more staff. Mobile orders fill the counters with many people not picking them up because they take so long. Subway is 5 min away which is most likely from where people place their order. But at this hour in the morning it takes over 15 minutes to get your order so people dont wait. Saw one staff member just throwing away drink after drink in the trash while I waited for mine for over 20 mins. This is not a one time issue. It happens every single day and the store hasnt solved it yet. Wondering if they ever will since the money from the mobile orders keeps coming in.

The place has lots of space. But it is always crowded. I have never liked Starbucks coffee but in the neighborhood this might be one of the best choices you have

Good service at this location, drive through window for even faster service. Good crew at this location.

Over priced coffee as usual. But rude and belligerent staff at this location on a Saturday at 7PM. Usually Starbucks are fairly pleasant. So beaware of this nasty attitude that is lurking in this store.

LOWER THE HIP HOP MUSIC!!!! Hostile indifferent staff. Freezing a/c on an autumn day. Management is clueless.

You have definitely had better coffee in most Starbucks, but at least the wait is short except when a shift changes in one of the nearby hospitals.

Great service! Nice place to chill and hang out, yummy coffee,My favorite barista works here 😊

Good coffee, good fast service and I was able to charge my laptop while I enjoyed my coffee

Cant resist the smell of the coffee as I pass by everyday!

Customer service at this location is poor. Rude attitudes all-around. Music is extremely loud at this location.

Orders mobile order 20-30 minutes and still haven’t received it. Plan ahead of time before ordering or cancel plans for half a day.

Love me some Starbucks ! They truly know the meaning of a blk/wht hot chocolate and a blueberry muffin.

Worst service ever. Employees are rude and condescending. I asked three times where my order was and both baristas ignored me completely. I’ll never go back in here again.

Impossible to get hot beverage... A little disaponting in a Starbucks

They dont listen. Nobody at the counter. I asked if my order can be taken. Nobody came back to me.

Went to this starbuck to get my coffee since is close to my job and when I went to put milk and sugar to my coffee, I ask for some sugar since there were none in the condiment compartment and the employee told me that they dont have sugar no more. They just lost my business since I will no longer go to this starbuck.

Its like a fridge in there, but everything else is on point.

I think this is the worst Starbucks in New York. The staff is hostile to customers and each other. Theyre always out of everything and dont tell you until after youve been waiting for it for 10 minutes, because they dont seem to communicate with each other at all.

Took 30 minutes for a mobile order during the morning rush. Then 45 minutes for two coffees during the BOGO rush. My venti was made as a grande, which I was not about to wait to have it fixed. Many times this location has been unable to make seasonal drinks and one time they even ran out of venti got cups, which I have no idea how that happens. Two stars because it is not the fault of the staff. I feel bad for them and I try to be considerate unlike some rude customers. But there are definitely some operational problems going on, not sure if its a management issue or if the store is just too small for the location, since it is the closest one to NYP.

The wait time is ridiculous. Its a 50/50 chance they get your order correct and sometimes the online orders are forgotten.

Good vibes, good coffee, good group of people working here

Customer care is great at this Star bucks location..

Probably been here 30 times. Consistently busy and seemingly understaffed. By even NYC standards this is not a good Starbucks location. Don’t come if you you’re ever in a hurray.

Excellent Starbucks. Comfortable, friendly efficient baristas.

This place is getting more and more ridiculous I gets coffee here nearly everyday and for a few months now I seeing a pattern where I comes to color ppl their waiting longer than the white ppl for coffee when everyone is using the same money payments,I had to ask a question this morning ,I going to look else where for my coffee

Decent spot especially on off hours

Not enough seats. Dull/grimy/poorly lit.

Just ordered 4 thing, 2 werent even right and i also waited like 15 min for coffee, they just forgot to make... When i said that one of my caffee is missing, they made it, but wrong...

All the partners are very nice

No Cold Brew. The attitudes that the Baristas have is also unbecoming a Starbucks. Just plain Nasty

The staff is friendly! The coffee, sandwiches, & muffins are very good! Very clean!

Silent and safe zone

All the branches I visited in the branches are very noisy, I recommended lowering the music volume a bit.

Staff was very efficient and friendly

Starbucks is the only reason I get up in the morning.

I waited too long for my blueberry muffin.

Great service and atmosphere!

They run out of certain drinks quickly but thats not their fault.

Best baristas in manhattan.

Always understaffed. Had to wait for my drink for 25 minutes

Nice staff u can charge phone do ur thing ppl dont bother u

Fast,quick,courteous service.coffee is splendid

Nothing special, but it is conveniently located by NYP-Cornell.

Speedy Services, Nutritional sandwiches, Tasty coffee...

Nice servers. Willing to help.