Starbucks

4001 Broadway, New York, NY 10032, United States
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Starbucks
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Gr
Review №1

Typical quality of service you would expect from Starbucks but the catch here is to make sure that there are open especially in the morning. I even ordered food once on the app and when I showed up the door was closed and workers inside wouldnt bother to open the door and they showed me 7 fingers...am assuming they were trying to tell me they are opening at 7am. I didnt bother to get that latte and bagel I paid for that morning cause I was too upset with them.So in conclusion if they are open, if are not backed up with orderes and if they actually have the products ...there is a chance you gonna get decent drink and or a snack.

L.
Review №2

My mobile order was not ready when I got there but not unusual. The awful part is that because I ordered a flat white had to wait for the freaking cashier to be done with customers before she could make my coffee. So I ordered 10 minutes earlier than anyone walking in but got my drink last (people that ordered after me got their drinks faster). Last time I will be coming to this location - going 100% to DD. I was trying to balance things out to support my local community business but nah! Not worth my time or money

Ma
Review №3

I wanted a refreshing drink and this was recommended to me. An iced lemonade with peach and passion fruit.

Ar
Review №4

Ordered a mango dragonfruit lemonade and received just lemonade. They didnt tell me they were out of the dragonfruit.If this was what I was going to get i wouldnt have ordered it. One worker here saw my disappointment and ended up putting strawberries in the drink. Thank you to them. Its something.Service here isnt so great. Saw an elderly woman right after me have issues with her drink not being made correctly. In addition, was rude to her. These drinks as pricey, lets make them right. Or least say you dont have the ingredients to make them properly. Other Starbucks compensate for waiting too long, incorrect orders, not being satisfied etc. Not that they all have to, just note this Starbucks does not.

L.
Review №5

This is my second day visiting this location and I’m extremely satisfied with the service here. The staff embodies what I remember of Starbucks… great service with a smile! The food and drinks are on point at this location and it’s clean!

AJ
Review №6

My order got ignored and got the wrong order afterward. I have an allergy and had to go to the emergency room because of the wrong order. How hard is it to get someone the correct order?

Ra
Review №7

Just stopped in to this Starbies after a day in the city. The baristas were super-friendly and polite! One of the best experiences I’ve had at a Starbies! Only drawback was a smallish location so no seating, but that doesn’t detract from the comfortableness of the location. Thanks!!

He
Review №8

Terrible wifi and no chairs in the front - starbucks everywhere are going down the tubes - they really need to work at making a better atmosphere and at this one the wifi is at like 1999 speeds

Pe
Review №9

Theyre generally pretty good about getting orders made quickly and accurately. The only thing is that the recent renovation removed all the seating, so its just a place to mill about waiting for your order and nothing more. Its a little sad since its right by the medical campus and the Armory, with visitors, med students, and runners who used to hang out here, and now it seems kind of sad without that vibe.

Ro
Review №10

Service was super slow and they got my order wrong but the drinks were good and the facility was clean.

J
Review №11

Hey its Starbucks, the place smells amazing, and the staff is friendly. Fast service, even with the crowd...the display showing statis of your order is handy. Really appreciate the friendly with a smile staff.

Ya
Review №12

They sent exactly what I ordered. Most of the time I go personally to get my decaf coffee

Eu
Review №13

Came by at 10:30 pm and they turned the lights on me at the door. He stated under staffed so they decided to close 30 min early. I am usually understaffed at my job every day. And we do not close early. Just wanted to buy a gift card as a gift and he said come tomorrow. Wow...

Je
Review №14

Everything was great! First time since covid doing Starbucks again, however the only negative was another customer while at register asking for my change $2-3...that was something I did not expect. And Service is a lot slower than it use to be at a Starbucks but I get it, people are burnt out and way over worked...I appreciated how well the barista handled a lady too that walked right in and demanded water!!! Nothing about Starbucks or employees that is about the type of other customers I never expected at Starbucks...makes it sort of not a relaxed environment for everyone else working and customers. Hope they can maybe get some sort of security for the safety of everyone. ☆☆☆☆☆

Cy
Review №15

I cant get enough of Starbucks it is my go-to place. I gotta put myself on a budget because I can spend in a paycheck about $125 I am loading every 3-4 days $25

Kr
Review №16

This is a really nice Starbucks location, but be prepared to wait a bit for your order! In my experience, they’re always super busy. But, I’m still giving 5-stars because the staff here are super nice & my order has always come out perfect with each visit. Your coffee is worth the short wait, promise!

Da
Review №17

The quality and speed of service is excellent even though its very busy.

Wa
Review №18

For the past couple visits I’ve made to this Starbucks location, I ordered whipped cream with my drink. Both times my drink came without whipped cream, although I could see other customers’ drinks with whipped cream. Why do the baristas always leave the whipped cream off my drinks, while I still seem to get charged for it?

An
Review №19

Absolutely do not go here in the morning—even if you’re like me and you order ahead 25 mins before you get to the store (even though the estimated wait time says 9 mins), you’ll still have to wait another 10 mins and not even get your drink because you have to go to work. Either order your drink 35 to 45 mins ahead of time and risk it being lukewarm or melted by the time you arrive, or know that you’ll absolutely be late to work—even though you planned ahead. I understand it’s right by NY Presbyterian Hospital, and the employees get slammed with orders….but then you have to up the staff on shift at that time. Truly I’ve given them so many chances after experiencing the same situation. I highly recommend them fine tuning their management systems because it’s really hindering the functionality of the business. Dunkin’ is a half block away and much more reliable with their order ahead, which people in this area need because they are all going to work, so that is where I’ll be taking my business. Such a shame.

Je
Review №20

They know my name they know my special order I just love em here. #FeelingimportantThe welcoming of the staff and the soothing Melody of the music makes this #Starbucks a devine experience.Worlds greatest Baristas #Chrissy #Danny #Emanuel #Maria #Nova #Peter #GrrRaimy #Sabrina #Shanty #Sykler #Tanner #Ken #Kenya offering EXCELLENT CUSTOMER SERVICE for the best day ever. #Starbucks Bway &168th warm inviting. I LOVE FOOD!

ca
Review №21

My boyfriend and I came to New York and needed a quick pick me up and being Starbucks fans, this place was awesome!! quality Starbucks. we ordered breakfast sandwiches and since they put an extra one in on accident, they gave it to us for free! My drink was good as well and everything was fresh! Nice Starbucks as a whole!!

El
Review №22

This is my favorite Starbucks to go to. I usually don’t leave reviews but I want the staff to know how much they are appreciated! They have always been super sweet even though I barely ever have cash to tip them :( (please add tips on cards!) They’re the friendliest Starbucks I’ve been too. I wish I knew the name of one girl I always get at the register but she worked on Nov 30th around 2pm. She’s always been great!

La
Review №23

I only go for their refresher drinks. I love the peach green tea lemonade drink. My new favorite. And I bring my fur baby along for her pupachino🥰

Te
Review №24

They always make fun of mentally ill and disabled people there even though they r paying customer and dont help theyre always non stop busy u will have to wait 30 mins or more when u order in person

Ta
Review №25

Don’t even bother ordering online from them. Every - and I mean EVERY - time they have just refused to read the special instructions on my order, or even follow the main order itself.You check decaf or whipped cream, and you get caffeinated and no whip. You purchase blueberry oatmeal, and you get regular oatmeal.One time I even managed to reach the manager by phone and walked him through the order - and they still got it wrong.I know they are capable of following direction. Because when you order in person, you don’t need to supervise them and they manage to get it right.It’s all just so unprofessional and inexcusable.So if you want your order right, you will have to go to the place and order. For some, this won’t always be possible. But, obviously, they don’t care about losing business.

Ai
Review №26

Im typically patient when it comes to the service industry however, the experience in this location has to be one of the worst I’ve had. Not only did I place a mobile order, but then was kept waiting for over 40 mins for it to reflect up as ready (which it was not). More than that, I saw a number of people whom ordered in-store and left with their order, while I still remained waiting.I proceeded about 30 mins into waiting to ask for a status update on my drink and went out of my way to ask them to disregard the cold foam in my order just to speed up the process. They then gave me what appeared to be my order which was a hot matcha (when I ordered an iced) and dismissed even adding a pump of flavoring (which I had paid for). Ended up just leaving with the hot drink, as I couldn’t wait any longer for a re-make of a new one. However, to have been kept waiting for almost an hour for one drink (that was ordered ahead of time) is absolutely insane. More than that, the order I received was completely different than what I paid for, even when asking them to remove aspects in order to make the barista’s job easier.Truly hope they get to work on their overall team efficiency, as I think if more baristas were actually making drink orders, there wouldn’t be such a significant wait time.

Al
Review №27

There is a problem at this Starbucks.Many people from the street, probably homeless come in from what I observed every 10 minutes with this entitlement request of a tall good quality plastic cup of water with ice.The people came in dirty, smelly, or just having this deserving of a cup of water tone in their voice where paid customers were waiting for their paid order. And they also came into the guest for handouts.Very annoying.It looked out of control.Nobody wants to see trashy people in the store when they pay a lot of money for a drink

Jo
Review №28

Rude, Obnoxious, employees against Hispanic. Everytime I go I always get a attitude. I always try to give them the benefit of the doubt. But when I stand there and wait. I see how they treat curtain Hispanics. But with everyone else they very polite. Management should train them better. We all equal!!!! A big zero

He
Review №29

Weekdays, Im there. Drinks are 90 percent deliciously made. Either way, I wont stop visiting unless I change workplace. Download the app, put in your mobile order for no wait but you knew that already.

So
Review №30

This location is always extremely crowded since it is right next door to a large hospital. The store itself is very small and makes it difficult for customers to even move around. They have definitely outgrown the location. Some days there are so many people, the line is out the door and they dont have enough staff; I cant tell you how many people left without their order even though they paid because the wait was longer then people could afford to give (since most of us are hospital employees). I have placed mobile orders almost everyday so it saves me the headache (or so i thought) but most times, its not ready or they forget part of my order or someone walked off with my order because no one really monitors the mobile section so i end up have to wait even longer to have it remade.Slow days, theyre great. I just think they need more manpower and a larger area to accommodate the demand.

Ta
Review №31

I come here at maybe around 4pm or so and for some reason was closed. At least put up a sign saying you’re closed and not just watch people pull on the door, while you’re standing right in front of it. And then the female employee made a face. Put up a sign and don’t be rude.

Ge
Review №32

Small, but nice. Very busy place, but still fast.

P
Review №33

The staff are very friendly. The coffee is good but overpriced like all Starbucks of course. I bought a breakfast egg wrap that seemed overheated from being microwaved. It was the only thing i ate that morning. Within two hours I had severe nausea. I spent the next 24 hours vomiting and unable to get out of bed. Maybe they should check expiration dates. Anyway, I wont buy food from Starbucks again. But the coffee maybe. I like those iced vanilla lattes they have in the summer.

Ro
Review №34

The service was fast when we were there. I always love their drinks. People on the counter are always nice and welcoming. Once I ordered chai latte from there which was blunt with less taste of chai.

Ke
Review №35

After a doctor appointment at New York/Presbyterian Hospital, a huge multi- building, multi-blocks complex nearby, I headed to this Starbucks at 168th and Broadway in Manhattan. Immediately upon entering the front door I noticed there was a very long line and only one cashier. I glanced around the place to see if there was anywhere I might sit for a coffee, and saw an area up front that had three small tables and a few high stools directly in front of the street side window, where there is no view of anything but traffic and scaffolding. There was also a narrow seating area in the very back which had just two tables.You need to have patience here since the line to the one cashier sometimes can be 12 people reaching to the front door entrance. It took five minutes for the woman in front of me to get her order straightened out. Finally I got my coffee and it seemed to take several minutes and I sat up near the entrance. The line grew longer and two men wanted to wait but gave up and left.Here the music is far too loud, and it is annoying. It literally blasts out of the wall and ceiling speakers. Perhaps the employees like the garbage they call music, but it is not pleasant to endure this. The WiFi did work, but otherwise I doubt I will go to this place again. Frankly, it did not look particularly upscale or very clean, and since there was no white sugar canister or packets, I had to use 10 tiny packets of brown sugar in my coffee.Starbucks: the McDonalds of Coffee

Mo
Review №36

Under what circumstance is it ok for an egg bite to take 20 minutes? And the app offers no option for canceling an order. Absurdly long wait.

Da
Review №37

I dont patronize any cafe that doesnt have a bathroom. Thats a bare minimum and in most states illegal not to have.

Jo
Review №38

Possibly the worst and slowest Starbucks.Drinks are always terrible and takes over 20 minutes to get a simple loaf of bread.So much staff in one spot but yet half of them are looking around cluelessly.

Si
Review №39

This is one of the worst locations out there. People steal your drinks, the staff is rude and dismissive, and they take forever to make you a drink, they’re too busy chatting amongst themselves.

Ar
Review №40

They took long for a mobile order. During my wait, a crowd of very loud and rowdy hoodrats came in. The leader of this crowd strolled right in, passed behind the counter and began preparing himself a drink and consumed it behind the counter. This was before the lifting of bans for fully vaccinated people. No mask. No hand washing. NOTHING. How disgusting. The woman who appeared to be supervising this very late shift seemed unphased, as if this behavior is completely normal. Even pre-pandemic this is highly unusual and unacceptable.

Ta
Review №41

Good seating and friendly staff. But I can’t enjoy my time here because they play very loud pop and rap. I usually go to a coffee shop to work on something or have a conversation, and neither is easy to do here because of the intrusive music

Ma
Review №42

I am quite disappointed with the lack of organization and delayed service. Often times the lines are long although there may be 6 or 7 staff in the front. The counter for milk and sugar is not stocked timely and often dirty. There needs to be better management.

A
Review №43

This store is SO BUSY! It is not designed for the volume it handles. This location is laid out terribly and is confusing and stressful. There is also no seating and no bathroom. There needs to be more Starbucks locations in upper Manhattan/Washington heights!!! I’ve been going to Dunkin’ Donuts across the street and I know many other people in my neighborhood have as well just being this store is so bad.

Sh
Review №44

It was very pleasant, the atmosphere and ambiance was peaceful and comfortable. The customer service was attentive and patient. I had a very good experience. I cant wait for my next visit.

an
Review №45

This location is VERY busy most of the day leading to long waits that make it less than convenient for quickly grabbing a drink before catching the subway. There is also very limited seating. 3 small tables in the front, one by the storage room, and 4 barstools. The bathroom is only open to employees.

J
Review №46

Staff is great coffee is great and this location handles MASSIVE volume. It is one of the only Starbucks past 150th in Manhattan. There definitely needs to be another location in this neighborhood. This store is also terribly laid out and disorganized and confusing. It bottle necks so much. Needs a remodel severely. Expect a very long wait to order your drink and to have it made. Pro tip. Use the Starbucks mobile app to order ahead and avoid the chaos. Or there’s a Dunkin’ Donuts across the street.

Ma
Review №47

The staff here are friendly and very efficient. There is often a long line to order, but it moves substantially faster than most other Starbucks locations do.Getting seating can be tough here though.Unfortunately they no longer have a customer rest room. You can blame the too many times that the staff had to clean up drug needles in the bathroom trash for that unfortunately

Da
Review №48

Go to place to get coffee in the neighborhood. Reliably tasty.Staff is a mixed bag, some are great and friendly, others could care less and are rather rude.

J
Review №49

Service has gone down hill in recent months. The service has become slow and the place has these long lines. When assistance is needed the Baristas have this unfriendly attitude and act as if they are doing you a favor by fixing the order they got wrong to begin with.Improvement is a very much needed ASAP

Co
Review №50

Typical Starbucks, Nice and clean. The tables were not sticky. This establishment is smaller than most. Staff serves with a smile.Of course the lines are long but its worth it for the caffiene.

Be
Review №51

Very busy as its near the bus stop and in tight quarters. Service was decently fast but it seemed they kept running out of items. Closest thing to some of the buildings in Presbyterian so you may be stuck

V
Review №52

My order was incorrect, but I did t realize it until after I was in a cab going to my destination. I had to fix my order myself once I reached my destination. Not exactly what I paid for.

No
Review №53

I love the diversity, kindness and love they have at this location. They have major paciencia. My drink is always phenomenal!Im also so happy they granted me my bday drink... have your ID ready!Thanks!

An
Review №54

This store is right next to the hospital and it also serves the community most of the time the lines are extremely long and one has to prepare to wait in my opinion they should have more staff at the end making the beverages instead of two person and the line would go faster.

Ya
Review №55

Staff super friendly, polite even at 6 30 am.

Sa
Review №56

Absolutely THE friendliest staff of any Starbucks I have ever been in. They get busy, but are well staffed and the employees clean tables, floors, counters, and trash regularly.

Le
Review №57

They have oat milk (I love it). It’s always busy but you get your order fast.

De
Review №58

Love this one the people are friendly its just an icebox. Idk how people work there without contracting pneumonia on a daily but they are great here... only other one i like better is dyckman. 😍😘

Ja
Review №59

Friendly baristas amazing. I have to say they are kinda shy about the tip screen when paying by card

Re
Review №60

While there were ppl in the store. Looked pretty staffed to me it’s also NYE so less busy but hey whatever floats their boat

JE
Review №61

I had always come her but today on march 22.2022 a supervisor and an employee were arguing in front of the costumers that is very unprofessional and the supervisor was yelling and screaming at matty I think if they have some problems they should take care of it after work not during work hours this happened around 12:40pm

De
Review №62

Great Service and the busiest store I have ever been in. The music made it festive. I am very unhappy that Starbucks has discontinued the sugar free caramel syrup.

Ju
Review №63

I went in to ask something 2 of the workers looked me directly in the eyes and looked down, I was just trying to ask for a bathroom since I’m pregnant, they don’t greet no one at entrance and they have a ride attitude

Pr
Review №64

This place never slows down with the train stop and hospital nearby people keep rolling in at all times.

Mi
Review №65

Nice place; convenient public transportation - buses/subways/locals/ expresses. But right now, theyre closed for interior, remodeling purposes. ( So if you want a tasty, inexpensive bagel -of any kind- go next door to Mikes!

V
Review №66

One of the best Starbucks I have ever visited. Kudos to sweetest baristas!!!

La
Review №67

They had my fav frappé. Mocha cookie crumble and this location made it very well. Also everyone was very kind and polite

Jo
Review №68

Made me terrible drinks, I asked nicely if they could redo it, they gave me a bunch of attitude and refused to do it.

St
Review №69

Very busy place you have to wait everyday a long line to get your coffee even in the afternoon. By the way very good iced chocolate mocha

Es
Review №70

I love it the coffee is fresh and delicious the workers are wonderful go and enjoy

Ja
Review №71

Coffee was great, this location is a little bit more pricey then others Ive been to. Other than that great experience.

Br
Review №72

Love me some White Chocolate Peppermint Mocha.

Mi
Review №73

Everything was good except they forgot my friends coffee!!! Well OK , it happens! My friend has one of those faces 😆!

On
Review №74

Excellent coffee always and forever!

Ri
Review №75

Worst service, they even complain to give you a bag and always mess up mobile orders

Ze
Review №76

The coffee is good if youre a coffee person which Im not but what I do adore our the iced lemon loafs

St
Review №77

Quick service. WiFi always very good in all of its chains around the city. No complaints about the coffee.

Ka
Review №78

This is one of the best Starbucks in town. The staff here has always been above and beyond.

Al
Review №79

Drink was great but not fully filled and no whipped cream at the place. Unfortunately.

Ri
Review №80

Is Starbucks, what else can be expected 😃.the staff is always fast, content, friendly and on point with the orders, despite who busy this branch is (168th St and Broadway )

Th
Review №81

What is being called a sitting area is similar to the bathrooms on charter buses. Really Starbucks! Company is supposed to cater to the commuter especially in the area of NYP. Was very disappointed.

A
Review №82

Very busy. If you happen to have Sister as your barista, youre in good hands!

Kr
Review №83

Friendly baristas - Natalie is the best and always has a smile. Long lines but they move quickly.

Da
Review №84

Its very small and chaotic. Cannot keep up with mobile orders, and coffee is never consistent.

re
Review №85

Worst branch ever.. They always get my cake and forget about the coffee.. No label.. I have to remind the guy that Im still waiting my coffee

Da
Review №86

I’ve never left a google review before but I was compelled to do so by the amazing service offered by Barista TOMMY. He’s pleasant and cheerful. His work ethics and ability to simultaneously serve customer is amazing. I don’t know him but I’m truly proud. I hope Starbucks knows how much of an asset he is and reward him accordingly.

Jo
Review №87

If you like to wait a long time to overpay, Starbucks is the place for you. The coffee is really good however.

Er
Review №88

Starsbuck is expensive as it is, but the place here is like any other starbucks but only problem is that this place is smaller and get very crowded very easily, workers not as attentive and tend to not know some orders

St
Review №89

Went for dragon berrie lemonade. It was finished (it was late, right before closing)

Ze
Review №90

The service there is always wonderful the Baristas make sure that they get to know their customers

Ni
Review №91

Great place but always busy. Waiting list shows on display. Service is pretty fast.

Vi
Review №92

Very clean nice place to lay back the only problem to small the staff is very friendly good place check it ou :D

Gi
Review №93

This place is always filled with people and normally that would be fine but they spend all their energy on mobile orders that they barely take care of the people who order in store. If the mobile orders are so overwhelming then stop taking them for a bit.Also why does it say you’re open at 5am and it’s 5:15 and the doors are locked?I walked to the door at 5:09 and the doors were locked and they put 5 up to say they would open in 5m.We came back in 5 m , door still locked , the girl who said 5m looked up, rolled her eyes and came to open the door. So that was a nice way to start the morning.Walked in, no one said anything, no greeting. Just a negative atmosphere.I work in the area so I’m unfortunately here often and it’s my least favorite store but I do enjoy their coffee.Not a fan of the employees and service here.

A
Review №94

The waiting is insane, no coming back to this location

Mo
Review №95

My orders haven’t been done right since they reopened. 5 times now, so it’s not just coincidence.

Su
Review №96

Went and got a coffee here last night and was disappointed with the fact that there was no station with napkins, sugar stirrers ,straws etc. I spilled some coffee on the floor and asked the young lady at the register for some napkins. They said they didnt have any and they would clean up the mess in a minute. I thought there was a bathroom in the back and I was told that there was no public bathroom. Very disappointed being that I traveled from all the way downtown with traffic to go to that starbucks. Ten minutes from by and no one came to clean the coffee that was dropped on the floor.. It was trying to avoid someones slipping on it and being a liability.

MR
Review №97

FLYS ALL OVER MISTER MAN AND HIS STACH. WITH THE FUNKY LOOKS. FRAPPE WAS JUST MILK AND WHIPPED CREAM AND EXTRA EXTRA CARAMEL..I NEEDED A BOOST OF ENERGY.. NOT DIABETES!!!

Li
Review №98

Great staff. Can be crowded but usually moves pretty quickly.

Su
Review №99

Nice and cozy place but with small number of chairs. Just a typical Starbucks but with relatively nicer staffs.

Sa
Review №100

Cheese Danish was great! Just didnt like the area of where Starbucks is at.

Re
Review №101

Somehow always out of coldbrew

S
Review №102

Always busy but the staff is good and keep lines moving quickly.

Ki
Review №103

This a very busy location. Your best bet is to use mobile order, especially in the morning.

Sa
Review №104

Slow service but coffee is great.

Yo
Review №105

At about 9:10 on April 11th and April 12 Starbucks was closed by a light skinned female employee at 9:10pm. I asked her don’t the store close at 9:30 and she said there has been a change in plans, and she closed the door. So rude. Please let your customers know the exact time you open and close please. Thank you

Sa
Review №106

Always good service.

Fr
Review №107

Nice Starbucks, crowded but clean, nice atmosphere, good service and tasty cold coffees.

Ca
Review №108

It was packed but ordering online before getting there is easier

Da
Review №109

Awesome place love staff always friendly fast service.

Ni
Review №110

This starbucks is always slow in service whether you mobile order or stand in line, only cause I need coffee badly for work do I bother going in there

Iv
Review №111

Dont understand why such a busy location doesnt allow the order ahead feature.

Ha
Review №112

Your usual Starbucks experience; sad songs, good coffee, and procrastinating college students... good times.

Te
Review №113

This location is always busy because of the hospital. Despite that, the staff is friendly and service is as fast as they can make it. Order ahead if you’re in a rush.

Pa
Review №114

Its starbucks they are all the same. If one is different then isnt that a problem

ba
Review №115

Good energy. Great service. Awesome staff!

Ar
Review №116

Fast and friendly atmosphere for a cup of chai and catch up with work

Ap
Review №117

I ordered an iced caramel macchiato ahead of time on the Starbucks app. Got there 12 minutes later and didn’t see my order so I asked the lady closest to pick up area if the order had come through. She (I later found out her name is Shay) rudely pointed to a cup of milk sitting at the counter and said well there it is. She then pours some coffee on it (without the requested caramel) and puts it on the counter where I’m standing and walks away. I choose Starbucks over other brand coffee shops due to the good service but today’s experience left a bad taste. Very disappointed.

Jo
Review №118

A small, but very decent Starbucks. Very professional & accommodating staff.

Wa
Review №119

The man was most helpful getting my food and drink to me

Al
Review №120

No restroom. Very uncomfortable place. Looks like a narrow corridor, not like Starbucks coffee shop.

Pa
Review №121

Best Chai Tea Youll Ever Drink In Washington Heights.

Em
Review №122

Came for a hot chocolate and a banana and was treated greatly by the late night staff

Je
Review №123

I love Starbucks. Pricey,but good quality coffees.

Pi
Review №124

They do not know how to read orders, Slowest, expensive coffeehous. Poor quality of beans.

Ti
Review №125

Great team here. Friendly, accommodating, efficient, fun.

Yv
Review №126

Starbucks is consistent. I like the mango dragon fruit drink.

En
Review №127

Good Starbucks! Very busy, with limited seating.

Cl
Review №128

Usually busy but the staff are quick and pleasant

Na
Review №129

Starbuck is stsrbuck everywhere. This location had outstanding service.

Er
Review №130

Usually absurdly long lines, but much more tolerable with the online ordering system.

Bl
Review №131

They have oat milk and soy milk which is good since Im lactose. But for some reason the drinks here always come out better than the ones I get at other Starbucks even tho its always the same exact drink sometimes just a different size or with a snack.

Aa
Review №132

I dont know what it is about this location but the queues seem to take forever! Friendly staff though!

Ca
Review №133

Busy but great output

Ly
Review №134

Never open at 05:00 like their website/google states. Multiple times i’ve had to wait in the cold for 20-30 minutes. Terrible location. Poorly managed. Clearly no one is overseeing the punctuality of their careless staff. Do not use! Go to the hospital starbucks site instead.

Ke
Review №135

Fast, clean, and friendly. A gem in these parts of town.

Sa
Review №136

This place was extremely busy but the order was made in a timely manner and the staff was friendly and kind.

Lo
Review №137

168th Street & Broadway, in Manhattan. It was a real pleasure to come in for my iced coffee. Matthew was very kind, helpful, patient & so friendly, he made my day! Supervisor Adriana greeted me with a professional, attentive & thankful manner. The staff was kind, friendly & attentive as well. Nice smiles! Highly recommendable. Thanks for everything guys.

Ah
Review №138

Reliable coffee shop that gets a massive line when students need a caffeine fix

Ar
Review №139

Not warm enough and bathrooms not available for customers? Not cool.

Lo
Review №140

10 minutes to close and they served us with such gusto and kindness! Very helpful and honestly saved us from a rough night ahead at the Childrens hospital. Caffeine came in handy! Thanks guys!

Sr
Review №141

The worst toasted white chocolate Mocha I have ever had. For the price we pay, I would expect that the milk is at least warmed if not properly steamed and the espresso is added to coffee, but no luck. No whipped cream, no sugar. A cart coffee would taste better than whatever this is.Same with the macchiato.

Al
Review №142

Who doesnt like Starbucks? This ones great!

Fa
Review №143

Valid vibe. Chill setting, coffee is norm but is then paired with extraordinary flavors to sell the life. Tea is exceptional, variety is many. Food has vegan choices in the bundle. you shouldnt be detered by any randomness energy people fly in with considering its across the street from a great hospital besides this random list. Finally there isnt a restroom. Enjoy !

Je
Review №144

Is Starbucks but the location just bad, the employees were fine, just the location sucks.

Bi
Review №145

Its a Starbucks. Just pretty good overall and clean

Ka
Review №146

Bistro is not serving in order, helping friends out instead of focusing on his job....

Ka
Review №147

They are always friendly and get my order out in a timely fashion. Very efficient store.

Ca
Review №148

Their baristas are not as capable as other Starbucks Ive patronized!

Al
Review №149

The place is clean and most of the staff is kind and fast. But my main complain is for mobile ordering there is never oatmilk. I k ow they have cause I’ve ordered it in person, but there never is an option via the app. I’ve told the manager and they stated it was not in their control but that was a year ago and this is still happening, maybe they don’t care to fix issue

Hi
Review №150

No bathrooms at this place. Long line long wait for drink.

Me
Review №151

Came with my baby to kill time. Other customers were very nice, offering me a seat. Only 2 starts because I want given a fork/knife with my fruit and cheese box and theres NO bathroom here, so nowhere to change my baby when she started crying

S
Review №152

Very professional and fast friendly service

Ga
Review №153

Very friendly staff. They remember your name when they see you. The coffee is always hot & fresh.

GE
Review №154

Very friendly and good customer service

Na
Review №155

The employees there are really sweet

K
Review №156

I stopped in...lol please make hand sanitizer available or please make certain that there washing hands!

Sa
Review №157

Dont usually like Starbucks but like theyre grilled cheese

Su
Review №158

Order made quick and as asked. Picture is of Rocky, a regular at this Starbucks and a Veteran. So say hello and treat him to a latte.

Za
Review №159

Its Starbucks. Expensive drinks and nowhere to sit. I couldnt imagine studying here or anything approaching relaxing, though perhaps every time Ive been, its just been busy. Drink is always too hot and doesnt have a great coffee character to it. Three stars because my order is always correct and promptly made, and mobile ordering and gift cards make it too convenient to skip. If you want better coffee, Kozy Fresh around the corner has better prices and better flavor.

Da
Review №160

Busy, crowded, Dark but Baristas on top of their game.

Re
Review №161

It was OK l, they complicate their item too much

pa
Review №162

Great staff,good service fast

Ro
Review №163

This was very weird. Some of the staff yelling they dont want to be there, time was about 235-ish. The loudest of them all unfortunately she was black and was just yelling saying what she was and was not going to do and it seems like she is the one that eggs everyone else. I dont know, not sure when I will be back. I asked someone else to prepare my order bc she was to reckless for me.

Ga
Review №164

This particular Starbucks might be incredibly busy and crowded at times, but the amazingly (and unreasonably) patient and accommodating AND fun staff cheers me up every day. If I ever had an issue with a drink, they would genuinely apologize and remake the drink for me. Thank you for making my morning grad school routine bearable.

mr
Review №165

Your EMPLOYEE ANNA was Rude! the way she talked to me . I even overheard her saying OUTLOUD to the girl with the glasses,Why did i clock back in, i dont wanna be here.No laughs just pure dread & it showed with how she dealt with every Customer.I can verify this in person if need be.She either needs to be retrained or relived from working there since she obviously doesnt want to be a Starbucks Team Member.9/20/21

An
Review №166

Starbucks is good, enough options to come out with something youll enjoy. Love the Frappuccinos.

Ca
Review №167

Very cozy but very crowded at times

Ma
Review №168

Fast and efficient service. I loved the banana bread.

S
Review №169

Nice staff!

Re
Review №170

Consistently the best Starbucks I ever go to. They work hard and give such pleasure. I feel good about the world at this Starbucks. Thank you!!!!!

Cl
Review №171

Great location, shout out to Alex the friendly barista!

M
Review №172

My mobile orders are usually accurate and ready when I get there. On my most recent visit, I had to choose an alternate flavored espresso beverage and noticed that the employee touched the inside of the cup with his bare hands...he was friendly and all, but management needs to speak to their employees about handling food items and containers. Not everyone has good hygiene, and even so, this is NOT good practice. Food handlers touch all kinds of surfaces which only calls for u wanted cross contamination...even with gloves. So perhaps management needs to do refresher seminar of video on how to handle food containers.

Jo
Review №173

Always quick whenever I stop in.

Yv
Review №174

First visit to this particular one. Staff was pleasant, funny, efficient. Drinks were perfect.

Ma
Review №175

My mobile order got sent to the wrong restaurant, and the great staff at this starbucks made my drinks anyway and made my day. Couldn’t ask for better service.

Je
Review №176

Busy but overall good service

Ry
Review №177

Standard Starbucks. Order by app to skip the line which can get long

Je
Review №178

I wish you was dead Raquel Santos kelly ortiz

St
Review №179

Friendly staff always are quick to take orders and they always treat my dog with their special puppuccino he loves it and makes our day !

Ke
Review №180

Terrible service, and the store is never open at 5am like it says online. Always a line outside waiting. Poorly run. Not sure how Starbucks allows this to happen to one of their stores.

No
Review №181

Small but not too crowded. Employees are pleasant. Quick service.

Jo
Review №182

Coffee to get u started ,pastries to fill your tummy

Ja
Review №183

No bathrooms, no fully functioning power

Ca
Review №184

3rd trimester twin pregnancy and i just love their double cheddar bacon and egg sandwich, their pumpkin cream cold brew is a go to as well

JR
Review №185

Very busy location. But also very hardworking staff. Impressive.

Ju
Review №186

Great place for drinks and snacks!

Jo
Review №187

Usually quite a busy Starbucks but the employees are nice and move the line quickly. Would be 5 stars if it wasnt always packed

Sk
Review №188

Always behind often due to making the incorrect drinks for patrons

Si
Review №189

Super nice staff

Ca
Review №190

Never visited in the 1st place, when I do, that will change.

Mi
Review №191

Love this place! Right near train that I take to work. Easy access!

Me
Review №192

No public restroom in Starbucks it’s unbelievable

Ty
Review №193

Im actually ashamed that I went here. What was I thinking? With all that this company did to show how much they dont want people like myself at their establishment. I cant support an organization that has no love for me or my people. Will not be going back here or any other Starbucks forever!

Ji
Review №194

The slowest Starbucks i have been to

Ji
Review №195

Rude staff

Da
Review №196

The staff is loud and non professional feels like a high school lunch room. Staff is too busy having private conversation to keep up with the drink.

Wi
Review №197

Favorite PLACE to get a strong early morning wake up. Love the coffee.

LA
Review №198

Cozy location, I was just happy to charge my phone. But the cake pop was delicious!

Jo
Review №199

No customer restroom, how is that legal? AC was blasted, way too cold. Had to leave because of that alone. One staffmember was a little rude. Another brought me the wrong sized coffee (but mistakes happen, and she was at least nice about it).

Information
124 Photos
199 Comments
3.5 Rating
  • Address:4001 Broadway, New York, NY 10032, United States
  • Site:https://www.starbucks.com/store-locator/store/18042/
  • Phone:+1 917-521-0342
Categories
Working hours
  • Monday:5 AM–9:30 PM
  • Tuesday:5 AM–9:30 PM
  • Wednesday:5 AM–9:30 PM
  • Thursday:5 AM–9:30 PM
  • Friday:5 AM–9:30 PM
  • Saturday:6 AM–9:30 PM
  • Sunday:6 AM–8:30 PM
Service options
  • Delivery:Yes
  • Takeaway:Yes
  • Dine-in:Yes
Highlights
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
  • Wheelchair-accessible car park:No
Offerings
  • Coffee:Yes
  • Organic dishes:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
  • Small plates:Yes
Dining options
  • Breakfast:Yes
  • Brunch:Yes
  • Lunch:Yes
  • Dessert:Yes
Amenities
  • Toilets:Yes
  • Wi-Fi:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
  • Trendy:Yes
Crowd
  • Family friendly:Yes
  • LGBTQ+ friendly:Yes
  • Tourists:Yes
  • Transgender safe space:Yes
  • University students:Yes
Planning
  • Usually a wait:Yes
  • Accepts reservations:No
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Children
  • Good for kids:Yes
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