The Prince Kitano New York

This hotel was excellent! The customer service is friendly, accommodating, and quick. The rooms are spacious and quiet. The beds are cozy and the bathrooms have toilet seats that are warm! Lol if thats something you are looking for! They have a rooftop bar, a Japanese restaurant, a cafe where you can get breakfast, and a store to buy chocolate. It’s located by Grand Central Station with so many things to do near by! I definitely recommend this hotel and will be visiting again!

Have stayed here twice in the past 2 years and both times have been exactly what I want out of a NY hotel. The service is prompt and decently friendly, nothing over the top but efficient. The rooms are well appointed with nice features like a tub and bidets on the toilets. Beds arent the softest, but they definitely are totally fine after a long city day. Best part to me is the midtown location mixed with amazing soundproofing and other quiet guests. They also have a great rooftop bar with amazing views on warmer months

Im looking into booking this hotel. Reviews sound great and it has just the vibe Im looking for—however, there were 666 reviews, and Im just here to bump it—in case I stay.

The Hotel Kitano is excellent but what makes it so excellent is the people who work there! Amazing service, very polite and friendly staff! Many many thanks to Mrs Miki Sal. for being so kind and helpful! The location is perfect (100 meters from Fifth Avenue) and Park Avenue is always great! I highly recommend this hotel! Very friendly, safe and high quality in everything! Definitely we will be back!!

This is the best hotel in NY, little bit old but near to the station, 7-11 and even there is halal food nearby. This hotel also have bidet wich is the most important things for asian.Their service are great and lovely

Came for the Christmas lights. The hotel was close enough to everything we wanted to do, but far enough from the melee to relax. The rooftop bar had incredible views. The entire establishment was extremely clean, and I would definitely recommend staying here.

I loved this hotel! I was looking for a spacious room to accommodate three adults. I decided on the Deluxe Room with two double beds (Premier). The room was as pictured. There was a floor length mirror by the door. There was another near floor length mirror outside of the bathroom. We had lots of windows to enjoy the NYC views. The rooftop balcony provided a great skyline view. The only con is there is no refrigerator or microwave in the room. Ive never stayed in a hotel with no refrigerator so I didnt notice that that wasnt included in the amenities. I did inquire about a microwave prior to my stay and was told I could rent a microwave for a small daily fee which I was happy to hear. Staff was very kind and helpful! Id recommend this hotel to anyone!

A pleasant enough hotel, but not the 4.5 stars it claims. Our stay was fine, all areas were spotlessly clean, the location was perfect, and the staff were friendly and helpful. However, it was not made clear at the time of booking that not a single bar or restaurant would be open at the hotel. Additionally, this included breakfast. The only option here was to phone room service and order it to be delivered to the room (incidentally, the only room service available - no other meals were available at any other time of day). Very disappointing. We would have been better off spending our money elsewhere.

This “luxury” hotel had the absolutely worst bed that I’ve ever experienced in a hotel at any price, anywhere. The restaurant is closed for renovation, which wasn’t bad for me, but be aware. Also, there are no amenities like coffee in the lobby. To be fair, coffee may be available in-room. Finally, very early in the morning, I was sitting in the lobby reading when the bellman opens both double doors leading to street, letting in a blast of frigid air. There was no escaping the discomfort.It’s a quiet hotel in a relatively quiet neighborhood. Has the potential to be terrific, but overall it’s disappointing. Not likely to return.

Hotel was really nice and cleanly. Front desk staff very pleasant/friendly. Only downside is restaurant and jazz club are temporarily closed at the moment so breakfast only available via room service and no dinner (unless you do small plates at rooftop bar - which I unfortunately didnt get the chance to check out.) I would stay here again if I knew everything was open and operational.

Beginning to be a bit dated. Surprised that they still charge for WiFi, with a 4 device limit, and have a mini fridge full of stuff with sensors to detect use. I thought those went out 10 years ago. But the toilet seat is heated, and it is a really short walk to Grand Central. It tends to be quieter, though this time we were on a lower floor, so not so much. Restaurant is currently closed, and the bar is closed.

Miss Yuko, Miss Etsuko and Fahad from the front desk were simply amazing. The hotel, restaurant, rooftop bar and room service was impeccable. Great location on Park Ave. Thank you for making our Xmas magical!!

Overall a pleasant stay for NYE. Very quiet upon arrival and difficult to judge value but no complaints. Room was a good size and bathroom too. Check in guy was a bit miserable but check out team were nice. Leaving with a shot amid Saki at 11am! 👍🏼 the terrace bar was an awesome find too. Amazing views of ESB (first pic from my room!). And not forgetting the crazy Japanese toilet that washes everything…Would have happily stayed for longer.

Great roof top bar with views of One Madison and the Empire State Building

Great location in central Manhattan. Rooms are slightly dated in style but very clean and comfortable. If I return to Manhattan, this hotel would be my first choice. Definitely recommend.

The Kitano is OK. The corner room was a nice size with great windows, huge bathrooms with fancy Japanese-style bidets (hello seat warmer). The location in midtown is great close to lots of food and shopping.On the other hand, everything is pretty dated. No USB ports for your charger, the sofa and chair in the room have seen better days and are seriously small (I’m 5’2). WiFi is extra $ per day. We asked for an extra quilt (not duvet) on arrival in the early afternoon but none had been dropped off when we got back to the hotel after dinner so we called again and were told the hotel was out. Of blankets.We tried to go to the jazz club one of the nights during our stay but were told it was an $18 cover charge and $20/pp drink minimum. Seems like they should waive the cover charge for hotel guests, at least when there’s only 3 other people in the bar. We sat outside and listened for a while, but when the host realized that’s what we were doing he closed the door so we couldn’t hear 🙄.The service was friendly and the cleaning service was great.

Outstanding staff here. Service was really great in every way— checking in, at the bar, everywhere. Rooms were quiet and comfortable and absolutely spotless. The rooftop bar should be jammed — a hidden gem in the city. I cannot recommend it more highly.

I stayed at the Kitano Hotel for 3 Nights. Its really close to Times Square which was a good thing since we wanted to see what the excitement was about. The room I reserved was the Superior King room. I requested to have a window view and was happy that I got it. I got there before the check in time, 3PM and requested to be checked in early. We were able to check in early since the cleaning had been done as told by the front desk receptionist. The Staff was really friendly. 5/5 Customer service. The Room was really clean as well! My girlfriend had a bad night the night before we were supposed to check out. I gave the front desk a call and the manager gave us an extra hour to check out w/ no fee. This helped us so much and I was really grateful for this, so I decided to write a review. Overall we both enjoyed this stay. We both give it a 5/5 and will visit back if we were to come back for our own little vacation.

We had a great time at the Kitano!The hotel is in a great midtown location, a few blocks from grand central station and Bryant park.The hotel staff were gracious to check us in early on our arrival and also gave us extra time the day we checked out.It is a Japanese run hotel, so the fancy Japanese style toilet is in the room.Hotel is clean and included all of the amenities one would expect from a 4 star hotel.Also worth noting is the sound. We heard very little from our neighbors, the elevators or the plumbing.We will definitely look to book the Kitano hotel for our next visit to New York.

My wife and I recently stayed at this hotel for 2 nights for my birthday. The hotel lobby and room were very clean. The front desk staff and bellhop were very friendly and helpful. Every time we saw a staff member in the hallway or passed through the lobby, they would acknowledge us and say hello!The bed was very comfortable with great views of the city! The bathroom was extremely nice as well. Unfortunately, two of their restaurants were closed due to COVID but we ordered room service breakfast the day we left and were super impressed! Everything was delicious. The valet parking was easy. We thought the price was $55 per night but it turned out to be $65, not a big deal. Ice machines were not accessible also due to COVID but you were able to call the front desk and they brought a bucket of ice. All staff wore masks and hand sanitizer was readily available. No complaints! We would definitely stay here again!

There for 2 nights in an upgraded excellent corner room. The hotel has beautiful decor and is spotlessly clean. The hotel has an excellent location at Park Ave. and 38th. Friendly, efficient staff. Fantastic views from the rooftop lounge. The only negative was the misleading statement on the convenience fee perks. It provided a $20 per day credit for breakfast and says that you can roll over the breakfast credit to the next day. We had breakfast after our second night and expected to be credited $40. When I questioned this charge, I was told something like the credit was for the day you arrived. Very confusing. Also, the only choice for breakfast was a very limited buffet at $40 per person. No ala carte menu. If you wanted anything other than scrambled eggs, you were out of luck. With tax and the service charge the bill was $99 less the $20 credit. Probably one reason why we were the only people having breakfast. Hotel is 5 star. Breakfast is 1 star.

Checked in on Saturday for a special birthday 9/17 drove into the city after a long Friday Saturday day. Got to the hotel asked for my car to be parked valet. Door man was very kind and attentive. Got to the front desk asked if the bar was open and rooftop was was closed for private event. Downstairs bar was closed. Booked this venue partially to have a drink while looking at the empire state building. Not a big deal. Got to room 704. When to the Mini bar it was empty. Called down to the front desk asked for a jack and coke. They said they cannot fulfill the request bc there was no wait staff. Went to Madison ave to the liquor store while my fiancé got ready. There’s no ice machine. Needed to request the ice and they graciously brought to the room. Thank you. Went to dinner. Came back asked for 3 bottles of water. They could not fulfill that request. Didn’t offer a way to rectify or change the room for a room with a full mini bar with water. I went back up stairs laid on the bed. It felt like a 300lb man has been sleeping on it for the last 15 years. I packed up our stuff told my fiancé we are leaving. Mind you this is now 1:30AM. I go down stairs to request my car. They don’t have access to the garage after hours and would only become available at 6-7am. Called an Uber back to NJ. Great weekend away.Luckily they agreed to refund. I appreciate it. You need to be able to provide basic things at odd hours. You cannot shut your bar down bc someone who paid more money and got to rent it out. There’s regular people too that are also staying at your hotel.

Had an amazing stay in NY at The Kitano! Location of this beautifully appointed hotel is great! Close to Grand Central Terminal and easy to get toRockefeller Center, Times Square and Bryant Park. The hotel is very clean with spacious rooms and a botique type feel. Hidden secret are the warm toilet seats and towel racks which are a special touch. We will definitely be returning to The Kitano for next years stay and already looking forward to it!

Perfect location. Front desk extremely helpful. Rooftop lounge but closed around 12a so we went out for drinks. Security was present which was nice. Housekeepers were the best! We will definitely stay here again.

I love this place. The staff, especially the night manager, were professional, friendly and courteous.The clean, up-to-date rooms are complimented by the bathrooms which feature marble walls, counters and showers. Overall a great place to stay if youre in New York City.

Thank you for your kindness with our stay! The most genuine service and beautiful hotel. Will be returning.

The Kitano hotel is a very nice Japanese-style hotel. They have a restaurant built in, so you dont have to go far to get something to eat. They also have a jazz lounge if you just wanna relax and enjoy some music. The rooms are nice, and the bathrooms have bidets (in case thats important). Overall the hotel is very nice!

Had a wonderful experience here. We only stayed overnight, but the staff was beyond friendly and the rooms were very clean. The jazz brunch was also very nice and a great way to start off a Sunday. Theres lots to do in the area as well. All and all, it was a great experience!

What a lovely hotel! The staff at the Kitano is incredibly nice and helpful and made both the check-in and check-out process very easy. The room was very quiet and clean, and the location is just a short walk to Grand Central Station. The hotel also has the Jazz at Kitano which had delicious drinks and cocktails and a wonderful live jazz show.

Good location, quiet rooms, comfortable beds. I did not like the greeting from the staff member upon check in which put a bad taste in my mouth for the rest of my stay. Also, charging 20$ for a tiny bottle of vodka and 9$ for a small bottle of water (29USD$ total) from the mini bar is highway robbery. Very turned off by those prices. And charging for wifi in the rooms? no thanks!

We had a great stay at The Kitano - a perfect, central location, very walkable to many landmarks and activities, and very safe neighbourhood. The hotel and room itself are really nicely maintained, with comfortable beds and bedding, and surprisingly very little road noise (we were on the 12th floor). The water pressure was fantastic! We also loved the nightly jazz at the restaurant! Photo is the view from our 12th floor room.

I enjoyed my stay here. The corner suite with a view of the chrysler building was spectacular; the lobby and mezzanie level were tastefully curated. I just wish their restaurant and jazz bar were open..

Elegant. Clean. Luxury appointments. Service wonderful. Location fantastic and close to Grand Central. Resto fab. And bonus, an excellent jazz bar directly from the 60s. Cocktails and jazz artists who should be famous. Must.

My Fiancee surprised me with romantic weekend in the city. The Kitano hotel was a amazing. Staff was attentive and really friendly. Classy and attentive to detail is how I would describe my experience.

Great location. Nice low key vibe. A little dated. Soft mattress. Bidet toilet combo. Marble bathroom and nicely appointed bedroom. 4 short blocks from Grand Central. Half a block from classic Rossinis Italian restaurant.

We love staying at this hotel!Its sedate, clean, well maintained, and the staff, from the doormen, to the folks at the front desk, and in the dining area, are all extraordinarily friendly and helpful.The location is great as well...its on Park Avenue and 38th Street, 4 blocks from Grand Central Station, a pleasant 10 minute walk to Times Square and the theater district, and a lovely stroll up 5th Avenue.So, youre close to a lot of the action of NY, but when youve had enough and want to unwind, youll find sanctuary at The Kitano. Like I said at the outset, we LOVE it!

Nice hotel. Good location. But check your booking confirmation carefully to make sure its what you expected.

My group came for Sunday Jazz Brunch at Kitano Hotel. We were pleasantly surprised by Tony Middleton Band. Great selection of song with style.The food selection eggs, bacon, sausage, chicken, pasta, and fish. Also a salad buffet and variety of breads and desserts.Recommend Sunday Brunch.

New junk facility fee of 40 usd tacked on at check out.New scam since October 2024 - beware!!!

Beautiful hotel and for the most part the staff was great, the reasons for the review being 3 stars are as follows. Our room in the 3rd floor was so unbelievably hot, not warm but so hot I repeatedly checked the air to see if it was working. Also we asked them to call us a taxi, they said to come down and there door man would help us get one in a timely manner to make our broadway show. No door man helped us. The location is amazing but the service in comparable hotels nearby was much, much better.

Very cute place. Great location. Bathrooms have fancy Japanese toilets!!

Last week, a dozen family members gathered in NYC from California, Washington DC and Ohio for the sad occasion of a funeral. We were pleasantly surprised by the unexpected upgrade to a suite which allowed us the opportunity to congregate and reminisce, which would have otherwise been difficult or impossible. The hotel was exquisite, the staff hospitable, and the location perfect for our needs. From the bottom of our hearts, we thank Kitano New York for making a difficult week pleasant and memorable.

My husband proposed to me at this hotel on New years after the ball dropped. It was so amazing. Very fancy hotel with toilet seat warmer.lol. The view from the top floor is also amazing.

Great hotel! I especially liked the heated toilet seat!! Ha! The staff was very helpful & kind.

My husband just spent 2 night at the Prince Kitano New York. I booked the room for him via their website and could not be more pleased with the experience. The room was very large, clean and comfortable. The bathroom was also very nice with a heated toilet seat. Everyone working at the hotel was extremely helpful and went the extra mile to make sure my husbands stay was a pleasant one. He can not wait to return to the Prince Kitano New York.

Nice place. Just the right size room. Bed was a little softer than I like. Staff were wonderful. Nice view from our room. Would go back.

Lovely hotel in midtown with a contemporary Japanese theme. No fitness center but ask for passes at the front desk and you can work out down the block at NY sports club.

Stunning, beautiful hotel, with Japanese vibes!

Very well appointed hotel. Helpful and friendly staff. Breakfast easily the best Ive had while travelling. Toilets are as space age as described.

I found out soon enough that that everything on the deskk and inside the small refrigerator were comnected to their computerized system. I moved some of what I thought were display items from the desk to make room for my belongings and moved some refreshment bottles from the small refrigerator to make room for a 32 ounce milk bottle. I was informed that the system had automatically registered these moved items on my tab. They removed the charges later.

I love the Kitano. It’s not just their convenient location (less than a five minutes walk to the Grand Central, maybe even less to the Keens Steakhouse, and less than 10 minutes to the Whole Foods Bryant Park), their great jazz bar on their first floor, the incredible view of Park Ave from the rooms, or very decent authentic Japanese restaurant called Hakubai, but it’s their ambience that makes me feel like at home, and that’s what stands out about this hotel. Place is boutique enough that it’s usually quiet at the lobby (speaking of their lobby, while not sure if it’s an annual event, I remember couple years ago, for the New Year celebration, there were tons of sake casks at the lobby and from morning they were offering cups!)It’s a smaller hotel if to compare to major brands such as Hilton / Sheraton in Midtown, and there is no gym inside, though they offer a voucher to nearby gym. But hey, you are in the middle of New York City, chowing down over working out sounds like what needs to be done, right?? Keens Steakhouse, 2nd Ave deli (less than a 10 mins walk), Pizza places in the Soho area (take Uber),,, New York City offers a lot. The Kitano serves breakfast with Japanese menu, as well, including Japanese rice (probably Japanese rice from California), pickled veggies (what we call tsukemono) to pair with the rice, grilled salted salmon, and the Japanese tea, along with the traditional American style things such as bacons, sausages, and eggs.While Kitano is the only Japanese hotel that I am aware of in the city, the customers are usually mixed, and definitely not predominantly the Japanese only kind. You will see Americans to Europeans to,,, the Japanese.

Great service! Free shoe shines. Free car service to Wall Street in the morning. Valet parking. Bidet in all rooms. Solid location. Will stay again.

Lovely room, friendly front desk staff. Beautiful hotel. Wish we were staying longer than one night.

Very nice hotel, staff are lovely and make you feel welcome. If there’s any problems, they sort it immediately. Rooms are clean and comfortable, the toilets and bidets are great. Location is perfect and can’t hear any street noise from the room, so can have a perfect night’s sleep. However for the price I think that Wi-Fi should be included, and having fridges in the rooms and access to ice in the hotel would make the experience even better!

Very nice and calm hotel with excellent service

Very lovely hotel. Nice, amply sized rooms. Beds are comfortable. Fancy bidets. Nice toiletry products. Only downside is no free internet.

Pleasant experience. Location is wonderful and room is old but comfortable and clean. Room doesnt have unpaid wifi

I didn’t stay at the telly only went to the rooftop lounging area. Was a nice and quiet night. Everything was so vibrant.

Elegant hotel with a Japanese flavor. Colourful breakfast; polite and helpful staff. Cozy rooms with incredible toilet seats :)

Room was good size and staff was accommodating. Price was comparable to other hotels in the area. My only complaint is that the beds were too soft by far.

Small rooms must be made for small people!! Very tight!! I must say the toilets are the best!! Warm seats every morning!! Great service. $$$$

Our room only had a Small window did not provide view Empire State Building (as requested) refrigerator and microwave have to be rented, TV had to be replaced, restaurant was closed, no water or gift/sundry shop available,Room was too small, no ice maker or vending machines available, no coffee or tea available in lobby.

Great location! Wonderful view of the Empire State Building from our room! Very nice and helpful employees. Definitely worth the money, and well be back!

Room was nice. View was great. The mini bar was crazy expensive. 16 dollars for an ounce of makers is a bit up there.

Phenomenal Japanese hotel experience

Nice hotel and a great location.I cant understand why the wifi is $20 for 2 days its not the 90s.The amount per night should include a free wifi.

Great mid-town hotel. double glazed windows, keep sound out. great jazz. excellent service. good value for money.

Fancy hotel, with an equally fancy toilet. WiFi costs extra and the rooms look a little dated but its a very pleasant place to sleep.

Very quiet inside, lots of nice amenities (towel warmers, Toto toilets) in a location close to shopping and major sites.

I have stayed here several times. Always very enjoyable. Room are very large for New City. Always very clean with friendly and helpful staff. Jazz brunch was not to be missed. There onsite Japanese restaurant is surely a 5 star experience.

The bed sucked. The service was solid. The toilet...omg...it will be the best relief of your life! Best sumo ive ever had!

Nice hotel.Didnt use the bar or restaurant so cant comment.Mini bar prices in the rooms were crazy.Cant understand why hotels do this.They would actually make money if they halved the prices.$7 dollars for a snickers bar and $16 for the tiny bottle of JD..!

Rooms were clean, spacious...bed was comfy.Were disappointed to hear on- site construction noise travelling through the vents a 7 a.m. 2/6 mornings.3 times over 5 day stay, there was no hot water...ran the bathroom tap for a couple of minutes each time before hot water arrived...including brown water coming out once.The staff were very hospitable; hotel is in an ideal location to walk to Grand Central/subway, Empire State Building, Times Square....and Romanos Pizza!!!Good chance we will consider staying there our next visit

Wow what a hotel. Rooftop bar is exciting. As well as the uses of a biday.

Stayed for one week at the end of August. Great location, very central (could see the Empire State from my bedroom window. Modern and great service.

Always a pleasure to stay here. Awesome staff and peaceful hotel.

The hotel is beautiful, convenient to great restaurants and everything we were doing, and the room was larger than many places weve stayed in NYC. Very comfortable. And the staff were all lovely and attentive, very gracious about answering questions.

I won’t stay here again only because the mattresses were ridiculously rock hard. Not slightly hard I mean hard like cement. I brought my daughter and niece so we had 2 beds and we were all so uncomfortable and had joint pain every morning. The hotel is quiet and the room was clean and they have a Toto toilet in the bathroom but that’s the extent of the positives. There is no room service after 1pm so nothing for late lunch or dinner. Nothing. I never stayed at a hotel that stopped room service at 1pm. It’s very odd.It’s located in a nice area and it’s fairly easy to get a cab without waiting long when you walk out of the hotel because of the location but again if you like to sleep like you are sleeping on a NYC sidewalk then stay here. I found it to be intolerable to the point that I got up in the middle of the night to google “why is the Kitano hotels mattresses so hard” and I found plenty of posts of others saying the same thing.You will need a chiropractic adjustment after staying here.

I had a wonderful stay. All hotel staffs are very kind and some staffs can speak Japanese language

Very nice scenery. Wonderful staff. Good rooms. Would stay again.

PLEASE RE-OPEN THE JAZZ BAR/RESTAURANT! For the love of God, this city needs you back!

This hotel was fine. I would have preferred that they include the WiFi in the room price since it’s not cheap to stay here. Renting out the business center to guests seemed excessive.

The most luxurious hotel in New York City if silence, peace and quiet are your priorities.

Visited October 2018. What a wonderful staff and location. When I come back to New York City this is where I will always be staying.

Best Japanese hotel in city. Amazing breakfast and great service.

Great location, professional staff and clean comfortable rooms with all the amenities you could need.

Was near main library, Grand Central, Bryant Park. A lot of wonderful eateries including Ricos Bagels. Rooms were spacious and clean. The rooftop bar was excellent

Brilliant service , rooms clean , beds comfy , only wifi in the lobby , wifi in rooms costs extra

Perfect location just a few blocks from Grand Central, great service and nice rooms, its a little expensive

The controls in the room (lights, heat, shower) are very unintuitive. Its like staying in an escape room.

Needs maintenance...well located. Not having a gym in the hotel with the rate that we paid is big minus

Very nice hotel, good location, and the electronic toilet was a nice touch!

We stayed at the prince Kitano in December 2023 for holidays. Our opinion is mitigated. We disliked the professionalism of the employee at the front desk : the man was talking exceptionally slowly, took forever to do the check-in, and seemed to discover informations at the same time with us, as he was reading slowly his paper where informations were written. We could have read it ourselves faster, but thanks. We had a long travel we would want to rest. My husband went several times in Japan, and for a hotel who claims itself of Japanese inspiration, theres not a single time in our 14 days stay where he felt the Japanese hospitality. We also disliked the lightning of the room, where there was only accent lamps but no ceiling lights. It could feel like a detail but when you have to use the flashlight of your phone to search for something in your suitcase, 14 days later its kinda getting on your nerves. And the most important one, we totally disliked that at the very end of 2023, the WI Fi in this hotel is not included. Not only it is not included, but also it is very expensive (9.95 dollars for 24 hours). In nearly 2024, it is a shame. It is all the more a shame as the price of the room was also quite expensive. This is the first time we saw this. Even in Kenya, right in the middle of Masai Mara, WI Fi was included in our lodge. Shameful. On a more positive note, what we liked was the location of the hotel (which is very convenient to visit the principals attractions in Manhattan or take the train/subway when you have to go farthest) and the cleanliness of the room. The housekeeping was efficient and there was nothing to criticize. Except that lightning stuff, the room had enough space, and was well arranged. The equipments were sufficient and the bedding comfortable (except for the mattress which had more resemblance to a trampoline than a real mattress). On average, the hotel was not the best but still pleasant, but the balance between quality and price wasnt good enough.

Location great, rooms spacious and comfortable, service excellent.

My spouse and I looked at this as a unique experience to stay in this hotel. The location is good, the doorman was very nice; however, when we got to the front desk, the man checking us in was very rude and unfortunately we happened to get him at checkout as well. As we walked toward the elevator after check in, he even sarcastically said that we had an AARP discount to his coworker. The room was nice overall if a bit dated. Neither of us liked the bed. The Japanese toilet was easy to figure out. The restaurant/lounge was not open when we were there so cant say anything about that. There are other options just as nice or better that I would rather stay in nearby that have nicer desk staff and just as nice (if not better) rooms.

Classy place and you can’t beat the service. They really know how to take care of their guests.

Had dinner at Hakubai -- price was steep, but food was very good.

Very very very good hotel for the price and location. Very happy with the service and room. Location is very nice and I could see the Empire State Building from my bed!

Best, and funniest, bartender in NYC. Great live music. Steep cover charge is worth it!

Came here for Valentines dinner with my husband, they had a sushi restaurant located inside the hotel.

Stayed here for two nights with a friend and LOVED it! The location is beautifully situated (quiet and away from the touristy parts of the city, but close to subways), the people working here are incredibly kind and helpful, and the rooms are exquisite (very comfortable beds!) I cannot recommend this hotel more highly. I am surprised by guests posting reviews here complaining that the restaurants in the hotel are closed because there are SO MANY wonderful places a block or 2 away from the hotel (Tartinery and Maman are 2 great breakfast options...) will definitely be back to stay again at The Kitano!

The lobby has one of the most unique statues Ive ever seen

Amazing hotel for the value in Midtown. Very friendly and accommodating staff allowed us to check in early. Room was spacious and clean (not to mention the fancy toilet). Hotel was very quiet and had a wonderful rooftop bar.The hotel also held our bags free of charge until and flight.Will stay here every time we travel.

Yummy food and great Service. I love to go again with my family next time.

The hotel itself it beautiful and conveniently located right in the heart of midtown. The staff were friendly, but we had a strange experience with two things. Our car that was valeted was returned to us with boot prints all over the seat, dashboard, and door as well as the hood having been opened and not properly closed? We also discovered what we hoped to have been clean socks that did not belong to us in the sheets of one bed… We were comped our wifi which is not free compared to other hotels in the area. Overall the experience was fine, we just likely would not stay here again.

Great location. Friendly staff available on call. Penthouse view was great.

Very clean rooms, amazing service, very central. Heated toilet seats were the highlight 🤩

Clean, very nice and right between the Chrysler and Empire State buildings.

Average 3 star hotel experience edging for a 4 or better

We loved the Murray’s Hill area and this Hotel had a quiet air of tranquility for our stay. Friendly staff . They only opened the rooftop cocktail bar one evening which was special . Advise you to take your own teas and coffee supplies though for the room. The added bonus was the nearby NYC gym with great facilities for hotel guests.

Is stayed here for four nights and have nothing but positive things to say. The service is exceptional and the place is very clean and quiet . All the workers go out of their way to make you feel comfortable. The beds were comfortable and if you want more pillows they will bring them up. The bathrooms were also amazing. I will return for every work trip

Just overall horrible

I have been to the Kitano twice and it is a stellar hotel. I love that it is footsteps away from Grand Central Station and that it is a short walk from various shops at Fifth Avenue. The best part about the Kitano is the graciousness and kind nature of the employees- especially Brian and Zack. One bit of feedback is that there should be more pillows in the bed. I also love that the property is clean and safe! I look forward to returning to the Kitano in the future!

The Kitano blew us away! We booked the hotel for two key requirements - location (central to locations we intended to explore) and king bed (few hotels in NYC offer a king bed). We arrived to exceptionally pleasant and helpful Bellman and Front Desk staff and a nicely decorated lobby for the Christmas season. Check-in was a breeze, and we were informed of the Roof at 66 at that time (more on that later). Headed up to our room, where we found a spacious (by NYC standards) king bedroom. The bathroom amenities included a towel warming rack and bidet with heated seat! Service the entire stay was outstanding - we realized we needed an extra robe and an iron and board, which were sent up promptly!Its a smaller hotel, which resulted in the place being mostly quiet - which is nice after a day exploring the city and you just want rest. But if you arent ready to sleep just yet, visit the Roof at 66! Theyve turned the penthouse floor into an intimate bar space with balconies on two sides with excellent skyline views. Excellent bartenders and good drink selections. Theres also a bar menu - we had the potstickers the first night and they were quite good. One of the bartenders even took a quick minute to step onto the patio to take our photo with the Empire State Building in the background.They were in a phased re-opening at the time of our visit, so the Japanese restaurant on-site, as well as the Jazz bar, were not operating, but hopefully will be on our return trip at some point in the future. The Roof at 66 is also currently closed Sundays and Mondays at this time.We were thrilled with our stay, and thank the wonderful staff for their hospitality! We hope to return soon.

Very friendly staff all around. Room was clean even though you can tell the age of the hotel. Location was great easy to get around.

Fantastic terrace and space for our event. Completely recommended.

Very nice clean and quiet rooms.. Japanese toilets!Roof top lounge was nice with views of city.. little nibbles,(not so little) were very tasty..sliders were great!

Went to a company party at the penthouse. Great food, beautiful views, and great service.

The Kitano is among the nicest hotels in the city. The service is excellent, and the staff are all very friendly and helpful. I do wish the wifi was free, because it feels a little dated to charge for what could easily be added to on to the price of the room. The rooms themselves are very spacious and nicely designed. Hot water kettle is provided, so you can brew your coffee from the local grocery store. The new rooftop bar Roof At 66 Park is a great addition, with awesome drinks and a spectacular view. Lets hope the restaurant and Jazz at Kitano will be happening again very soon. Highly recommended.

What a wonderful stay! We decided to spent the last few nights of our trip at Kitano after some awful nights at a very loud hotel.Other guests mentioned Kitano was quiet and....they were right! Wonderful rooms, super quiet and spacious, and very friendly and caring staff.

Friendly staffs take care of all the needs. Prime location closed to Grand Central. Wish their famous Japanese restaurant will reopen soon. Will definitely be back in the future.

I booked this hotel for $157 a night just to get an email from them that it was cancelled because of a ‘glitch’ in their system. They then wanted to charge me $369 a night instead to keep my reservation. This place is a total scam because they would’ve charged me for cancelling it wrong but they get to do it with no consequences.

Super clean and well kept hotel (compared with what you can find in NY at a decent price!). I have been upgraded in a corner room for 2 night and it was fab! But also standard room are very nice. Food also delicious. A little bit of variety in breakfast would be recommended... they dont have gluten free offer, but a part of that Absolutely recommended!

The hotel is super high class! Super comfortable, service is high level as well! A lot of little things around you what makes your standing in NY absolutely fabulous!Fantastic hotel! In the Kitano hotel’s room you is so quiet! You will never believe it it NY! Rooms looks absolutely new, everything is working, super comfy ropes and slippers. Super comfortable beds, a lot of space in the room. The AC is working quite, and super modern! I had never seen technic like this in US. Like I told before rooms are very specious! For the coffee/tea lovers, the cofee machine is absolutely amazing. Shops, restaurants, Cental Park, Times Square-everything is close by!5 stars!!!And I want to thank Zack, the hotel general manager, who is always so attentional to everyone, and every guest needs!

Room is great and hotel is at a convenient location; TV is a bit old tho.

The hotel was beautiful and the restaurant was fabulous with the jazz music. The room was spacious and clean but nothing to brag about. It was not practical though. The outlets for phones were not on both sides of the bed. No trash can in the bathroom. Nice heated toilet with cleaning features though. The staff is very nice and polite. Overall this is a very nice hotel but not practical and well appointed from my standpoint.

If youre expecting traditional/authentic Japanese food, not the place.

Wonderful weekend experience, easy walk to Times Square and transportation

Excellent service and location. A very nice roof top bar and eating area.

Very nice hotel and double super location. Nice walking to Central Park as well as to WTC.

Beautiful, tranquil lobby and a pleasant jazz bar.

Food was very authentic and delicious. Staff was professional and friendly.

Great service and room for value, perfect location

Best kept secret in the city. Awesome location, safe and walkable. Clean rooms with terrific service from staff.

Great place to have overnight stays and convenient to travel to local stores

This place is the best kept secret in Manhatten. I highly recommend it.

Great hotel . I stay here once a year.

Excellent hotel but more for business travelers.

My wife and I used to live in NYC and travel back here at least once a year. The Kitano is clean and close enough to the center of the city so that walking distances are doable. The staff is friendly and our room is large enough so that we both have enough room to move around without tripping over each other.

Fabulous stay as always. Staff is so gracious and attentive. GENERAL MANAGER is truly a professional host. The new 66 Park rooftop bar has an gorgeous indoor bar and table service and the outdoor seating offers jawdropping views from. Eitb the east or west terraces. Worth a trip to NYC.

Hotel was excellent, would recommend to anyone and would stay in again

PROS:Friendly front desk staffREALLY nice Bathroom in roomClose to Grand Central StationCONS:Extra charge for Internet Access in roomsOVERALL:Enjoyed my stay. Id give it 4.5 stars if I could. Happy to come back next time Im in NYC.

The food on the rooftop was decent but the service was awful.

Atmosphere feels like youre in AsiaGreat location.

Very nice hotel with very helpful and knowledgeable staff.

Disappointed with this hotel- dated- basic, not even bottled water in the room- free WIFI only at lobby- bed is too soft- gym is available 4 streets away- Japanese resturant is closed- pricy for the lack of the above

I was very disappointed with this hotel. For $800 for 2 nights, they need to include complementary WiFi. There was not enough toiletries in the room, I had to ask. The housekeeping threw away a keepsake momento of mine without my permission. The room was small but clean. I am so disappointed. The security guards were also unwelcoming, rude and judgmental. I do NOT recommend this hotel at all!

I go every year for my husbands work holiday party. Conveniently located near Grand Central. Great food. Amazing service!

The Rooms overhere are for a Dream and Service of the Staff of People Working overhere are SUPREME really Top of the Line, the Room service is on Point. This Hotel is really Escape from Reality!!!!! Come and Enjoy the Moment with Family or Someone Special.

Should have free Wifi. 40$ fee to open minibar? Not okay. Thats the reason I dont give five stars

Good price for new york and big rooms

I took my girlfriend there for a great night of jazz, cocktails, and dinner. She was extremely happy with all three. I would definitely recommend staying here. If its on the weekend, the jazz show is a MUST!!!

Very clean staffs very welcoming. The nice aroma that meet you you walks in

Stayed one night. Good experience and very helpful staff. Rooms are nice but not too extravagant. Youll find nicer rooms elsewhere in midtown. No complaints though. Check Priceline for deals at this hotel.

On the November 15th I book room on Kayak website for December 6th for me and my daughter. We were very excited we found a good deal. My daughter is cancer survivor and she wanted to see NYC Christmas lights.She was very happy when I showed her where we are staying. 3 hours later we got email from hotel that our reservation is not valid because price we booked was not correct??? They generously offer us a 25% discount and new price was around $700 per night. I try to explain them our situations , that was a mistake on their and and shouldnt affect our original reservation but putting in simple words- THEY DID NOT CARE. I can not comment hotel, we never stay there, but the way they handled situation was very poor and it said a lot about them.

Beautiful hotel featuring Japanese life style.

An absolute delight! Great midtown location. Smiling attentive staff. Beautiful accomodations. I will be back!

Always a surprise Great jazz at open mic night

Stayed for 3 nights in a king premier room at 12 floor. Big room, Great bed.Helpful Staff, Just a short walk to most of midtown,time square.

Clean, nice ambiance, and courteous/friendly staff.

Great place to stay in Midtown. My King Junior suite was huge and had a nice view. Came fully equipped with two TVs, sofa, and Japanese washlet toilet. Two minor complaints: Lack of power outlets in the room, and lack of a master light switch.

The shower head was broken and fell off and hit me. When we told the front desk as an FYI no compensation was given and a building engineer and security guard forced us to open our room accusing us of breaking things! We could hear them talking poorly about us on the other side of the door. The sanitizing/deodorizing liquid that squirts out of the electronic toilet actually smells bad, defeating its purpose. There was dog urine in the elevator as well.

Good good, good service, and the open jazz jam on Monday night was phenomenal. Every time we thought it couldnt get any better... it did!

Clean, efficient, high quality. Local jazz groups play every night. Good location!

Superb location and very clean with a peaceful atmosphere

It was a nice hotel with very friendly staff. The water out of the sink though was brown at the beginning. My family is other rooms didnt have this problem though

The stay was a very positive experience from the excellent breakfast to the evening social. The reception desk staff was over accommodating for us and our daughter . This is definitely the place I will look for, for future hotel stays.

Stayed there for New Years 2015. Clean hotel, very nice and close to all the subway, time square and anything we wanted to see. The bathrooms are the best thing. That digital toilet will be talked about for years!

Hotel is well located (very close to the Grand Central Station). The room was smelly. I complained about it in the first day, but they never found a different room. There are better options in the same area for the same price.

Great place to be and great restaurants great music and very helpful members

No complaints at all about this hotel. Nice room with a view of the Empire State Building. Friendly staff and the hotel is in a good location. Would definitely return.

A lovely place. Cant wait until things get back to some kind of normal and will visit again.

I couldnt be happier with our stay here. The staff was lovely, the room was amazing. The price was killer.

Its a nice hotel. When you walk in you can definitely feel the old school luxury.We got upgraded to a room with a living room (never used it though) was again old school luxury - lots of marble and darker woods and beige carpets.Problem for me was I feel they need to update the technology in the rooms... Had tiny non HD TV and I feel the rooms were getting tired.Breakfast was included and we had buffet, it wasnt that special and reminded me of a ok level business hotel in Tokyo.Again nice hotel with good service and not a bad location also wasnt overcrowded like some hotels can be, but I think I would stay somewhere else next time... Just didnt feel special.

Lovely hotel, located nicely in New York. Room is good, not big, but thats NYC perhaps. Would definitely stay here again?

A very good hotel. Had a great stay at the hotel 😊👍

What a rip off this place is! No coffee, no ice, 800.00 and still have to pay for internet. Not convenient to anything. Rooms have horrible views! About 1 mile in every direction to get to anything you want to see. Stay somewhere else.

Best jazz in New York....and thats a bold claim! Great food, great staff.....and above all, superb jazz.

Comfortable and accommodating. The bathroom amenities - heated towel rack, heated toilet seat, bidet - are excellent features.

Nice hotel w fanciful japanese wc

Great beds, lovely service, Japan in America

Great stay, would definitely return

Room with empire state building view. Room n breakfast also in japanese style. Japanese washlet toilette. Love it

Very nice hotel in Nice place

Best Japanese restaurant in NY. They can give us the KAPPOU taste in NY. Meat, fish, sushi we can eat all of Japanese cuisine.

Wonderful service and great hotel location wasnt the best for me but still very good

Great place to pop into on a Tuesday evening to hear jazz being played

Nice and competent staff, gorgeous hotel, nice ambiance. Would definitely recommend.

Classy hotel; quite modern. My favorite part about The Kitano is their Jazz lineup.

The restaurant has great Japanese food

Rooms were clean and lovely. The staff was phenomenal

Nice hotel, very big room for NYC but also hefty price tag

The hotel staff was very friendly and the hotel itsef was extremely clean. On the 18th floor there is access to a balcony with a beautiful view of the empire state building.

The staff was extremely helpful and friendly. The room was large, clean and full of amenities. Largest bathroom Ive had in a hotel.

Nice boutique hotel, really liked the suite-it had a lot of special amenities u dont find in most hotels ,heated toilet seat w/bodett n dryer, light dimmers, and percolaters in room. My only complaints were that the hotel was not good about getting packages to my room, this was a 5th Avenue shopping trip n I had my bags messengered to hotel, which they lost every single time, I got them but only after going thru an ordeal with front desk multiple times. Great accommodations, just need to work on catering to needs of guests

We stayed at this hotel for Anime NYC, as well for a Love Live pilgrimage.

Stayed there for a week in april 2015.Very clean and nice room, helpful staff. Perfect location on the beatiful park avenue in midtown manhattan.

Nice location, great service, loved this place!

Amazing. All I can say I will be back