The Empire Hotel

The staff were friendly and helpful. We had a corner suite so plenty of space and a separate bedroom which was great as 4 of us sharing.The sofa bed was big, but pretty awful to sleep on as had a bit dip in the middle. Fortunately we were so exhausted after waking around the city all day, we didn’t notice too much.Our bathroom was very dated and the velour soft furniture quite stained.The iconic neon sign was never lit for our entire 4 nights. Also the rooftop bar is a separate establishment.There are no bathrooms or bar in the lobby. The gym was clean and well equipped. The pool was closed so didn’t get to see, can’t comment.Overall enjoyed our stay and suited our needs.

I typically don’t leave reviews, but really felt it was necessary to share my feelings on our experience.The staff were wonderful, professional and friendly, however we were really disappointed with the rooms. We found cockroaches in our room two nights in a row which is just dreadful. Secondly, for $400 a night we thought we would have more amenities like water in our fridge, coffee makers and coffee in the rooms, softer bath towels and a newer room. For the price we paid surely coffee and water should be included. The door in the bathroom was eaten up and peeling at the bottom, and the shower curtain was so short that water got all over the floor of the bathroom. Just all around we feel for that price we needed a little more. Also, the heat in the bedroom didn’t work very well, it would work sometimes and other times not.Food at the Empire Rooftop is also very expensively priced.The noise at night is also not great, very noisy both outside and inside the hotel, you can hear your neighbors sneeze! I enjoyed the staff but the rooms weren’t great at all.

I recently stayed at The Empire Hotel in New York with two others in a room with two queen-sized beds. The location is fantastic—you can walk to Central Park and Times Square in about 15–20 minutes, with buses right in front and the Columbus Circle subway nearby. The staff were friendly, there’s a Starbucks conveniently downstairs, and the Metropolitan Opera House is right next door. Free water at reception as much as you want and quick ice delivery to the room were nice touches.However, the room was quite small for three people, and the thin windows let in a lot of street noise all night. The air quality in the room wasn’t great—very dry and stale even after opening the window. There was no shower curtain on the first day, and, unfortunately, we encountered cockroaches in the bathroom twice.Overall, while the location and staff were definite highlights, the room’s comfort and cleanliness left much to be desired. A decent stay, but there’s room for improvement.

I can only say it was a great hotel, the rooms could be improved but there is so much to do in NY that you dont spend a lot of time in your room. A big compliment to all the staff who are always polite and courteous. Special mention must be made of Toni, the man at the elevator to the roof top bar, with his empathy, help and absolutely terrific manner it was always a pleasure to enter the hotel. Thank you Toni! Greetings from Berlin Christian

We were a little worried after reading reviews for the Empire Hotel. However, we LOVED our stay. Everyone at the hotel was kind and friendly. Our room was perfect. We had the two double bed, superior room. It was perfect for the family.The location is great too. We could have walked to most of the sights, but the weather was cold during our stay so we grabbed a car occasionally. It’s a block from our main event, which was the Nutcracker. It’s a block or two from Central Park. It was a short walk to Times Square and 5th Ave. All around, it was a wonderful NYC experience based out of the Empire Hotel.

We had a double bed room, there was no walking space in the room, and the bathroom was extremely small. even for 2 people it was really hard to move.front desk is friendly and hotel is beautiful in the lobby area. roof top bar which is convenient. location is lovely right near a couple subways and central park. next to lincoln center ! wouldn’t stay here again because of the room size but it’s fairlypriced

We stayed at The Empire Hotel for the week of our wedding. When checking in we were pleasantly surprised to find out that weve been given a complimentary room upgrade. The room (and the hotel as a whole) was gorgeous and clean. The dresser and closet were on the small side but we made it work.The free water is a big plus, many hotels charge for bottled water, but you can just go to the front desk and ask for some. All of the staff were so so friendly and always showed a smile. As a gossip girl fan, I had to go to the roof and try the namesake drink as well as take in the BREATHTAKING views.This hotel is in such a fabulous location that you can get to anywhere you need. Not even a 10 minute walk to central park and 30 minutes to reach practically anywhere by sub. It is surrounded by some of the most delicious bars and restaurants! (We highly recommend Joannes).All in all our stay was so magical. Thank you, Empire, for playing such a big part in making our wedding so memorable, stress free, and stunning.

Great location for attending The Met. Beyond that, I cannot recommend this hotel. The front desk receptionist gave off a ‘I hate working here vibe.’ No friendly greeting, no chit chat, no smile. The room, number 808, not good. The a/c system was uncontrollable. Could either be on cold (and then after about 20 minutes, the fan started making a loud racket) or hot and steamy (literally eyeglass lens steamy) could not turn it off. (The second pic is the rusty a/c grill.) There were no seating chairs, no dresser, NO coffee pot (huge turn off.) the shower stall had a crack from one end to the other. This was a two night overstay for two and for $1200 I think better room accommodations would be in order. I rate this hotel below The W on Times Square (which was pretty bad itself.) I’ve been to literally 100s of hotels and can honestly say, this stacks up one of the worst.

The pictures are legit fake! This place is run down! AC doesn’t work. Our room was 78 degrees. So was our friends, this is in Jan! Room was disgusting - unlivable. So bad, we changed hotels the 2nd night. While the staff are super accommodating and kind and location is superb, the hotel itself should be shut down. You’ll see shower leaking in bathroom, dirty couch, stained desk. Do not stay here.

The Empire Hotel was great for our trip. We literally left each morning and came back each night. We weren’t visiting to hang out in our room. Bottled water at front desk whenever needed. Several restaurants and coffee shops right around the corner. Subway is super close and so is Central Park. Yes; the rooms are small. It’s NYC - what do you expect? Bathroom was small but fine.Maps available at the front desk. Lobby entrance was fun. Rooftop bar was eh. Pretty pricey, but it’s good to go once.There is a Target close by. Get supplies there if you want - Cokes, etc.Taxis waiting at the front if you needed one.We would stay again!

My stay at the Empire was wonderful! its a gorgeous old place, perfectly situated, and very well kept up; spotless, and manages to be both retro and modern. It has an attitude, but the staff does not! Every employee I dealt with was friendly, cheerful and helpful. My room was tiny, but cozy and comfortable. If I make it to NYC again, will definitely plan to stay here again! :)

We recently stayed at this hotel after Christmas. We were given an ADA room which we did not need. The heat was not working and we asked 4 times for it to be fixed. It was 60 degrees when we arrived and 79 degrees when we left. There was wall paper peeling, torn carpet, and one of the lamps had a broken base. The lobby smelled of cigarette smoke. Not impressed and DO NOT recommend!!

We stayed one night and arrived extremely late, but the staff was great and accommodating. Book directly with the Empire Hotel on their website and you can get a reduced rate plus a late 1:00pm checkout. The code is DIRECT to save you the trouble of looking for it when you are at the booking page. The room we had was small, but its New York, so its actually quite spacious in relative terms. The place was clean and I love the decor, but its a bit past its prime and could use some new furnishings and window coverings that you can actually open instead of the Roman Shades without a pull cord and splines that are falling out of it. Absolutely would stay again, but there is room for improvement given the cultural history of the Empire Hotel.

There was NO access to the rooftop lounge when I wanted to check it out. It is not part of the hotel despite the hotel advertising. While the location was great for my purpose, it is a very old hotel in need of many repairs. Cudos to the person who took the photos for the website. They made it look a LOT better than it actually is.

This “hotel” is an extremely overpriced hostel in disguise.Our “junior suite” priced at over 500$ a night looked just like a regular room, with the addition of an armchair and desk. The room felt outdated, dirty, and in need of serious repair. The room was not soundproof and we heard the slamming of doors daily starting at 6:30am, in addition to the sound of dogs barking. The hallway reeked of cigarette smoke.We noticed the first evening that the radiator wouldn’t work. When we reported this, they sent a maintenance person to look at it twice, who insisted it was working despite the room being cold and no hot air coming out. We eventually gave up and requested a space heater.The third day, my key card stopped working. I had to wait in a long line of people checking out to get it remedied.The “hotel” charges a “resort fee” despite the pool being closed for the season, and the gym in the basement smelling like very musky mold.Lastly, on my second to last day, I asked the front desk if the card that booked the reservation could be charged for the nights. I was told that it would be no problem, and was instructed to let the person at check-out know to swap out cards. When I checked out at 4am the next day, I was told they couldn’t switch the payments since I didn’t have that card present, and was coldly told that the previous employee simply gave the wrong info.The only reason this “hotel” is popular, is because of location. For 1700$+ for 3 nights I could have stayed anywhere else in the city and had a better experience. Recommend avoiding at all costs.

The room was clean but very small, with also very small bathroom. The heating system was broken, wires coming out of the controller; so we weren’t able to control the heating - it was too called for me at 68 deg F. Both of our keycards had to be replaced/fixed 4 times in 2 days - which was very annoying. No coffee in the room nor the hotel. The hotel doesn’t have any restaurant, but there is on next door. Also, there are 3 coffee shops within 5 min walking distance.But the location was great - 3 min from metropolitan opera and 7 min away from subway.

I brought my daughter for her 15th birthday and she picked this place because she watched gossip girls and expected a good experience and this place is a big dump.-Bathroom had hair on the sink and is so tight, it can’t fit a trash can and does not have a fan- Does not have a smart tv to connect Netflix or prime- hotel doesn’t resemble anything in gossip girls even though it’s its claim to fame- rooftop bar doesn’t have good food

The shower was broken so I couldnt take one, Theres absolutely no tea or coffee making facilities in the room - not even a kettle. The bathroom doesnt have ventilation so the door was peeling. Paper thin room, constant noise from the street. All of this for $500+The only good thing about this hotel is its proximity to the Lincoln center, which is convenient if youre watching a late night performance. But Id rather take a metro than stay in this hotel again.

Was so disappointed. Expected more based on the reviews I read. Room is SO tiny. Couldn’t even fit a pack and play. It’s so dirty we wouldn’t even let our kids be barefoot bc the carpet felt so icky. Furniture is so dated and seems like it’s from a cheap store. Bathroom also just felt dirty. Overall just upsetting. Pictures look much different and reviews are shocking for what we experienced.

My hotel room was dark and cramped. I couldn’t open the curtain to let light in, because there was no way to lift up the shade and keep it up, and the bathroom was so awkward that you couldn’t close the door once you walked in unless you stepped into the shower, which wouldn’t be such an issue, except that the toilet paper was behind the door. The bed was lumpy and uncomfortable. The lobby and staff were nice, and free water was truly helpful, and the rooftop bar had good drinks. The location was really great, right next to the park and the Columbus Circle subway stop, which had access to lots of different trains. Overall, the room was terrible but everything else was good.

Great location. Smaller lobbies, teeny tiny rooms, old school noisy and cranky Air conditioners. I gave credit to the photographer of the swimming pool. On the hotel’s profile page, it sounds like a fancy, Olympic size swimming pool. However it is nothing more than a Wag-n-Splash. I booked in to this hotel via the official Hotel tonight site. Sadly none of the accommodations and amenities stated in the booking site matches to my experience at the hotel. The booking site should review whether those accommodations stated in its page about the hotel are simply a bunch of lies or legit before advertising and selling it to their customers. That will undermine public trust in the booking site. I’ve tried to contact the booking site to consider for a partial refund, but they simply ignored all my questions. Not a good experience both with the hotel and Hotel tonight booking site.

Absolutely great location for sightseeing, and going either up or downtown. Great food right there and desert next door. Visit roof top deck too. I had no issues with the room. It was well maintained and very comfortable. Not alot of services from the staff but its NYC and this is an affordable room. They were perfectly professional and friendly. Go there. You wont be sorry.

I stayed on the 15th September 2024.The only reason I booked the hotel was because I thought that there was a rooftop pool. Unfortunately the pool was closed. Warning for people coming from Europe it seems to be standard in New York: Outdoor pools are only open from Memorial Day weekend (late May) to Labor Day weekend (early September). Thats even if the weather is great later in September (seems like a very silly system to me)...The room was very small (even for a single room) and the bathroom too. The price was absolutely ridiculous: $327 a night. Absolutely abysmal value for money. That is why it is getting such a low rating.

This hotel isnt fancy. But if youre looking for a decent place with a great location, that it absolutely is. The staff were always very friendly. And the location... Did I mention that? Its great! I had no problems getting around to see what I wanted to see. That includes a major subway stop a couple of blocks away. I would stay here agsin and recommend it to friends. (Note: I never went to the deck, I was busy going about the city instead. The pool is small according to some reviews. That was zero issue for me, on loudly.)

Cold and noisy aircon made the rooms very uncomfortable. Theres no coffee making facilities or much beyond a comfy bed and good shower. The reception man was rude. Plus they took a surcharge which hasnt been refunded hotel policy. Find yourself a youth hostel and enjoy your New York experience more

After staying here several times through the years because the combination of location, price, and service kept me returning, I will not return. This hotel has really let itself go. I lived in NYC for 10 years and return regularly, I’m well aware of the particulars of hotel stays in the city and what to expect: small, lower standards of cleanliness, noise, vintage infrastructure. I got a room that was really not worth the price and the location. Froze the first night, despite asking facilities to come and check heater (they did promptly, but it didn’t work and it didn’t kick in when the outer temperature reached the level required). Next morning I requested again they checked. They didnt or didnt fix it. I came back late and asked for an extra blanket on my way up to prepare for the event of another freezing night without heat, they didn’t send it up either though they said they would. I collapsed in exhaustion but still woke up cold and next day felt sick and sniffling and left the city. The window curtains were not blackout curtains and didn’t even close properly, were placed over the heating ac unit so even if it worked it wouldn’t matter because one has to choose between closed curtains or ac/heat, the hair dryer was broken, everything smelled suspiciously stale and musky, humid, and the surfaces, carpet, and bathroom floor were beyond gross: dusty, stained, sticky. The folk at the front desk are always nice but either it doesnt translate into action or acting on customer requests is beyond their control. Either way, they’ve lost me as a customer.

How this hotel can be given more than two stars is beyond me. My daughter, granddaughter and I thought we could experience New York during the Christmas season to visit my oldest granddaughter who has lived in the upper West side for three years.the room we where assigned had a rust area just below the shower head that almost was rotted through. The rooms were kept so hot, controlled only by the hotel, so the way to make it cooler was to run the A/C. When you turned the A/C on it rattled so loud we could not keep it on while we slept. Since they where totally booked (why is beyond me) it was useless to ask to be moved.My daughter and I have gone to New York many times and have never had such a miserable and horrid experience.

Excellent service at reception with an italian guy named Pascual room service excellent they came every day to clean and the lady was nice.Rooms very comfy with nice view.Messanine to have a nice time with the family.

I like the boutique feel, the lobby is beautiful, the doormen were nice. Parking is quite expensive, but they have a $20 coupon for their garage. Albeit most people dont drive when they stay in the city. Now, the room we were put in was not pleasant at all. I am grateful for the hotel staff finally correcting their mistake of ignoring my report of mold and mildew in the room.

Temperature of room was locked in, couldnt be increased or decreased. mini fridge could barely keep drinks cold. pool was unavailable. roof bar was cool but 2 measly drinks cost an outrageous 50 bucks. found a roach in the lobby. staff were kind and helpful, always there to provide fresh towels, ice and alerts if and when ordering food.

Room is dark and dingy, bizarre decor, no natural light and dimmest light bulbs possible. No room service, not even a coffeepot in the lobby. Pool is closed though it’s 85 degrees. Only assets are great location, nice lobby. Rooftop bar is nice but you need reservations. If you want the location bad enough to put up with the dingy rooms and lack of service, insist on an upper floor with some natural light.

We are staying here for its proximity to the opera. After one night, I am ready to leave my review: the room would be totally adequate were it not for the ridiculously small bathroom. There is nowhere to put anything! There is no counter space, they give you some shelves that are too small to be useful, its just a complete nightmare if youre somebody who needs to keep things in the bathroom or needs counter space to do their hair or put on makeup, etc. To top it off, the cleaning crew left the handheld shower head in such a position that when I turned the shower on, ice cold water went spurting everywhere and soaked the entire bathroom.Theres no ice machines on our floor as far as I can tell, not that it would matter since theres no ice bucket in the room. If thats important to you then you should look at other hotels.Almost forgot to mention the peeling paint on the bathroom ceiling... Classy!

[RUDE STAFF, RACIAL SLURS] The facilities are shockingly outdated, with a completely useless air conditioner, constant noisy fans, wet carpets, broken hangers, and cockroaches emerging from the drains... you get to experience every hallmark of a bad hotel. But the absolute worst part is the front desk staff. While there are a few decent young staff members, the short, middle-aged man with glasses and a buzz cut was unbelievably rude.During my stay, I was plagued by the noise of renovation drills from 9 to 5, and when I requested a room change, this staff member yelled at me to stop complaining and even hurled racial slurs. Its a surprise that someone this arrogant has survived in the hospitality industry.

We are not those people and I hate having to write this, but do not stay here. Stay somewhere else. Our room was a sardine can, it was not clean (pubic hair in bathroom), bathroom situation was not good and the shower flooded the bathroom, took staff several minutes (half hour +) to provide new towels so we could shower after cleaning up the water, no wine key to enjoy and toast to our night in NYC, not even one at the front desk, and for $650 a night (with discount) you would expect at least the basics to be covered. It made us so sad to see such a historic, beautifully located hotel be such an unfortunate stay. Looking back, would have been worth the extra money (sadly at $650/night) to stay elsewhere.

Listing and advertising this location as a 4 star is disingenuous as the state of the rooms are 3 star AT BEST on a good day. The AC vents are dirty and the control consul is haphazardly placed with the wires exposed. The lighting is drab and presents an overall stuffy feeling. They list this place for 300$ on their main website which frankly is criminal. The wallpaper is peeling and the lobby REEKS of old cigarettes. This place has so much potential if they would just renovate it.Most of the staff was very accommodating and helpful except for one yodel that worked the night/ early morning shift. He had the tenacity to cop attitude with me when I made extra requests for an umbrella after waiting nearly 30 minutes to receive one in my room.Only stay if you get a discount from a third party booking site or for a short duration. NOT

Aside from the peeling wallpaper and moldy bathroom… security woke me knocking on my door at 10:30pm insisting I go to the front desk to re-enter my card for incidentals. I called the front desk and they, rudely, told me I needed to get out of bed and get downstairs immediately to re-enter my credit card for deposit. When I got downstairs I asked why they never called my cellphone if there was a problem with the card, and they told me to fix my tone. I tried to get through to management by calling >8 times, waited on hold for over half an hour, and never heard back from the Director of Ops, so it doesn’t seem like they want to resolve the issue.Suffice to say, I won’t be staying here again.

Avoid this hotel at all costs. It was completely unsanitary and extremely poor conditions. Mold and mildew everywhere, everything in the room is outdated and broken. This is worst than a motel, if I could give it 0 stars I would. This place needs to be shut down and completely remodeled.

Absolutely fantastic location. Its right across the street from Lincoln Center and a subway stop. Bonus there are restaurants, an ice cream shop and a Starbucks on the street level of the building. Nice hotel desk staff and the cleaning crew does a good job. The only downside is that the hotel rooms/building are getting shabby. Uneven floors, creaky doors, cracked tiles in the bathrooms, wheezing clunky air conditioning units, lumbering slow elevators, no coffee makers in the rooms, tiny bathrooms, and a few instances of peeling wall paper. But really, who comes to Manhatten to stay in their hotel room? The rooms here are shabby but clean. And 1000 great things are just outside the hotels front door.

Was walkable to everything. The staff were great and made me really feel welcomed. They were so friendly and helpful as well. I am sorry I didnt get any names, but all the front staff were great Friday - Sunday 8/23-8/25. There is a Starbucks just outside the front door and a few restaurants. Central Park is one block away.

The Empire Hotel in New York City boasts an unbeatable location across from Lincoln Center, offering easy access to Central Park and numerous attractions. Guests enjoy spacious and comfortable rooms, some even with stunning city views. The rooftop bar provides a vibrant atmosphere with live music. However, some guests find the decor a bit dated and the Wi-Fi inconsistent. Overall, if you prioritize location and comfort over modern aesthetics, the Empire Hotel is a great choice for experiencing the heart of Manhattan.

Staff is kind and helpful. Area is great and safe. We’ve enjoyed being a 15-20 minute walk from Times Square and about a 4 minute walk from Central Park. Highly recommend!

We took my dad to NYC for his first time as he is from South Africa. I chose this hotel for its great location and pool. When we arrived the valet told my husband that they werent able to drive or park our Jeep wagoneer and my husband was directed to 2 different parking sites to find overnight parking. We booked 2 rooms, 1 queen room and 1 king room. My husband and I stayed in the king. Half the lights in the room was out of order, the bedside lamp kept flickering and the light by the door didnt work. It was so warm in our room and the AC was super loud. We had to take the cover off the AC to get any air in our room. The bathroom sink was clogged and smelled awful. The room was extremely dark and there were no coffee maker or cups in the room. The fridge was tiny and dirty. The rooftop bar which isnt eveliated with the hotel turned several hotel guests away due to capacity. It would be nice to place preference on hotel guests first. The location is good. Close to central park, great restaurants, and the little park across the street with the Starbucks on the corner was the saving grace of our trip. I dont know how they got their 4 star rating as there isnt any room service either. Do yourself a favor stay somewhere else.

Rooms are too small to rent for 3 people. They had renovation going on at around 7 am right outside our room on Dec 30th, until around 4 pm. Very inconvenient.

This hotel was better than expected! Great location to many things. Roof top restaurant was awesome; great view, service and food.The lobby was beautiful and comfortable.The rooms were clean and comfortable. Smaller than a typical hotel room but very comfortable bed with a good layout to fit things in neatly and provide storage. I would say the room, sheets and towels were all very clean especially the bathroom. Overall the hotel was darkly decorated and seemed to have dim lighting. The service was some of the best ever. Helpful kind and professional! We would stay there again and have already recommended it to others. Thank you for a great trip.

The location is outstanding for access to all the venues Lincoln Center has to offer. Other than that it is not necessarily a dense dining area and certainly not a shopping area. The hotspots for those are at least a 10 to 20 minute walk. The room itself would have been OK despite a tight bathroom but was outweighed by having NO hot water in the morning, an AC unit that continuously reset itself to 82 degrees every 30 to 60 minutes and a hallway so poorly lit that the keycard slot was difficult to find. Staff at check-in were pleasant and efficient. Same for staff at check-out except she couldnt have cared less about the hot water, AC and hallway lighting problems, and showed it.

Rooms are small and very old. TV doesnt work and the room temperature is 100 degrees. Didn’t get any sleep it was so hot. Maintenance of no value. Compared to other hotels in NYC this one is rock bottom.

We stayed at the Empire for a week while our son moved into Fordham. Every member of the staff was professional and friendly. Front desk made sure we had a view of Lincoln Center/Fordham, housekeeping were fabulous cleaning the room and removed numerous empty boxes without complaint, and especially the bellmen - all of them - but special mention of Jose. He assisted us with moving everything from the room to Fordham. All staff were eager to assist us with anything we needed. The beds were comfortable and the rainfall type shower very nice. That said - the room could have used an upgrade like replacing old doors, adding more storage and little touches like provide paper and pen. However, the staff and location (especially for moving into Fordham) made it a perfect place for us.

Where do I begin on this Hotel. Pay attention to the reviews! This is one of the worst hotels I’ve ever stayed at. This isn’t a 4 star hotel this is actually a Motel. A 1 star on its best day! I switched two rooms because of how bad it was and both rooms were worse than the other. Wallpaper pealing from the walls. Ripped furniture. Stained curtains. Paint splatter on the moldings. The lock of the door was broken. The heater is broken in every room and to accommodate they bring a portable heater. I mean the list goes on and on. This hotel should cost $70 a day AT BEST. Pay a few extra hundred dollars to stay at a different Hotel and save yourself the discomfort and disappointment.

Bathroom is TOO SMALL and does not have any bathroom exhaust fan, room is small lacking the basic microwave or coffee maker found at many hotels. No beverage ammenities except bottled water at front desk. Some of the rooms wallpaper is curling off the wall. The location is close to Columbus circle and the Lincoln Center and places.

The room are little spacious depending on what you want, the color and light there a very dark, the bed are kind of, i didnt like it with the pillow, everything looks a little old, with some scratches, the rugs in the room, i dont know, but they are clean, no services, nothing. the location is good not far from times Square, i means. My stay here was not bad, it was quiet.I was there for 3 night with my mum and my kids (3kids, 1 infant), for a junior suite with 2 beds (full size)

I think we have found our home in the city. The Empire was everything we wanted while spending a week in NYC. For a weeks stay, we needed a suite and the room was perfect. We had one of the King Corner Suites and we couldnt have had a better room. The view on 2 sides was terrific - a view up Broadway and Columbus on one side, and Lincoln Center right outside our other 2 windows. And of course there was no better location in the city. Lots of natural light created a beautiful ambiance. Service was attentive and extremely friendly. We cant wait to return!

Beautiful hotel, but they dont have coffee in-room or room service, which seems silly. The mattress felt old, and the air-conditioning wasnt strong, but to be next to Central Park in a convenient location was nice.

My girlfriends and I were so excited to visit New York and stay at The Empire. We were told we would most likely be able to check in early. We showed up at 2:45, hoping to check in early, but didnt get our room keys until almost 4 pm, even though check-in time is at 3. This delay disrupted our plans and really put a damper on our trip. We were very disappointed with this experience. If you are planning on going to the city with plans, do not book this place.

Overall, this is a good place if you’re staying for a business trip or a few nights by yourself. The rooms are very small and dark, so I wouldn’t recommend for a family trip. I did like the location and there are a lot of good bakeries/dessert places nearby.

This hotel is overpriced, not well maintained, dirty, and the restaurant service and pool are frankly trashy af. It’s a 3.5 star hotel at best. Rooms are small and have thin discount mattresses.

The location of the hotel is amazing but that’s where it ends. Staff is not friendly and literally everything is very worn out or even dirty. The pool is tiny and it’s not actually open air and they have like 8 chairs around it. Unfortunately a very disappointing experience overall.

Good location. Horrible hotel. Its outdated, dirty, and generally run down. I was happy that I only stayed one night.

Great location, close to the Lincoln Center, some great restaurants, and a subway stop. Rooms could use some updating, but staff were great.

I never write reviews, but this was truly the worst stay Ive ever experienced.The first room I stayed in the lock did not work, there were dirty socks, and a card and chocolates set up for someone else. I asked for a different room because I did not feel safe. The second room smelled damp, I ignored for a little, but after sitting in the room my eyes started to swell. I realized the AC had a fist full of mold growing in it, the carbon monoxide detector was ripped out, when I tried to call the front desk the buttons had been popped out of the phone. I had to move to a third room at 12:30am. The third room was the best of the worst, however, the next day I realized there was no shower curtain where one was meant to be, the whole bathroom was soaking wet. When I tried to close the blinds the curtain rod fell out of the ceiling and I wasnt able to close them.When I checked out of the hotel, I requested some compensation for the trouble. Steven, at the front desk rudely said to me, Do you know how expensive a night at this hotel is? Well, yes Steven I do as I am the one paying for it. I kindly asked him if he knows how much a mold detox is going to cost me. He then said he would compensate me, just not right now. I asked him why not and he said I just dont feel like it.I then spoke to the manager who upon checking out with him, I realized they also overcharged me for an extra night of parking that was not mine. He said to have Expedia contact him and he would give me a refund for the parking, residence tax, and the first night, however, Expedia has not been able to reach anyone at the hotel. I am still waiting for my refund and will need to file fraud on my credit card if they do not issue it.Save your money do NOT stay here. There are hostels nicer than this.P.S. Maggie at the front desk was super lovely and helpful as well as the other female staff who helped me (but I didnt get her name). A better hotel should try to hire her.

The Empire Hotel New York is a sophisticated and iconic choice located on Manhattans elegant Upper West Side. With a history dating back to 1923, this four-star hotel combines classic charm with modern comforts, offering an unforgettable stay for tourists, businesspeople and, of course, fans of the popular television series Gossip Girl.Position:The Empire Hotel enjoys a prime location, just steps from Lincoln Center, Central Park and Columbus Circle. This strategic location allows visitors to easily explore New Yorks major attractions, while enjoying an elegant and quiet neighborhood. Furthermore, the proximity to several subway lines facilitates travel throughout the city.Rooms and Comfort:The rooms at the Empire Hotel are tastefully furnished, combining classic design elements with modern comforts. The beds are large and comfortable, ensuring a restful sleep after a busy day in New York. The rooms have a flat-screen TV, minibar and free Wi-Fi. Bathrooms are elegant and well-equipped, with rainfall showers and high-quality toiletries.Services:The Empire Hotel offers a range of high-quality services to make its guests stay as pleasant as possible. The rooftop pool and bar are particularly popular, offering stunning views of the New York skyline. Its the perfect place to relax with a cocktail after a day of exploring. The hotel also features a well-equipped gym and a contemporary American cuisine restaurant, serving delicious dishes in a refined setting.Gossip Girl Fans:For Gossip Girl fans, the Empire Hotel has a particular charm. The hotel was a focal point in the series, serving as the residence of Chuck Bass, one of the main characters. The iconic neon Empire sign on the roof has become a recognizable symbol for fans of the show. Many fans visit the hotel to relive their favorite scenes and take photos in this iconic location. The hotel often offers special Gossip Girl-inspired packages and tours, making the experience even more memorable.Atmosphere:The atmosphere of the Empire Hotel is a perfect balance between elegance and hospitality. The luxurious interiors, with refined furnishings and warm tones, create a relaxing and inviting environment. The staff is professional and friendly, always ready to meet guests needs and offer advice on local attractions.Price:The Empire Hotels prices are competitive for its category and location. Although it is a luxury hotel, it offers several pricing options that can fit various budgets, especially if you book in advance or take advantage of special offers.

The single thing the Empire has going for it is location. For events at Lincoln Center, its enormously convenient.We checked in for a one night stay, and our room was too hot - one of the two AC units in the room was non-functional. While we were out, engineering (an aspirational use of the word) stopped by to address the problem, and their solution was to drop off a portable fan. Upon our further complaint, we were moved to another room which was even hotter. When we called guest services again, they, as a courtesy,” moved us back into the original, slightly less hot room. Courtesy?The staff seemed unconcerned, unapologetic and generally unresponsive throughout, and tended towards rudeness. The property is dated and the room furnishings are quite worn. For our next visit for a show we will forgo the convenience for a better stay elsewhere.

The location is great, the staff is all very nice, and the rooftop bar/restaurant is very fun (but not operated by the hotel). The room was too hot, we had to keep the AC as low as it would go (55°) to sleep. We were on the 11th floor, thought wed have a great view...but it was a strange inside corner and all we saw were into other rooms. So, blinds stayed shut. And then no coffee in room was a bummer as we had to go to a cafe outside, next door to get coffee and start our days. I dont know if Id stay again... But we had a good rate, and again, great location... So Id possibly just ask for an actual view and that might help a lot. 🙂

Awful hotel. Room key never works, rooms are dingy, chips in the toilet, shower heads that don’t work. We won’t be coming back

Jose is the worst bartender !!!!!!!!!!!! I am in the hospitality business for 15 years and his service literally represents the lowest of the hotel . He was rude .. never introduced himself …..left us with out water for 45 minutes and when I asked him for his name he walk away and just had the worst service …and then asked me if I had a problem …... the service by Jose is just ghetto and neglect if you go to the bar asked forMiguel .. never Jose …. It’s just unfortunate he represents such a beautiful hotel… he has no respect for guest unless it befits him. The service is terrible !!!! Beware . It would be unfortunate if I was apart of corporate…He is just inconsiderate .. he is probably the reason why the hotel is below 4 stars … so sad

The hotel is in a prime location, clean for the most part, close to a lot of stores and food options. Decent price for rooms a night. No coffee or tea machines in the rooms or options for either at the hotel. Only basic channels to watch on the television and service are not compatible with mirroring your devices or streaming app features. There is no streaming app feature at all. Staff are friendly, helpful, and courteous. Check-in is at 3pm, our rooms were not available until 4:30pm. I would book again due to the prime location the hotel sits in; I now know what to expect and how to plan my stay in the future. Its definitely worth checking out.

Nice location but they charged twice the card when I did check in and I booked this trip one month before and I had to wait for my rooms that were not in the same floor even when I called to have it.Rooms are really dark, the pool is hide and really small, there is no space to kids play and adult have time chill; staff nice but service really bad, it took 1hour and a half waiting for our car after check out and call on time.I don’t recommend this place.

The location was great. I felt safe and was relatively quiet.There were some maintenance issues, like the shower drained slowly and the mini fridge didnt work really well but they replaced that for me. The rooms could use some updating, our chair was repaired with tape. Negative

We spent a magical moment with our three children in the Empire hotel, a welcome with the greatest sympathy. In addition. For the occasion, the hotel upgraded us to a superior room, which made our stay magical. Thank you to your establishment for these unforgettable memories that we were able to offer our children, the rooms are spacious, the hotel is quiet and very well maintained. So yes there are small jobs to be done but seriously it did not damage the quality of our stay. Thank you again for all these moments. I hope to come back to your place very soon.

The staff is the only thing saving this hotel. The rooms are dated and falling apart. Our sink was so close to the wall you could not stand in front of it. Our window ledge fell off when you lean on it and all of the fixtures in the bathroom were falling off. They put a $150 hold on your card for incidentals and there are no services in the hotel to spend money on. The rooftop lounge is awesome and run by someone else so you cannot charge things to your room. If you even want coffee in the morning, you must go out of the hotel. We will not return even though we are in NYC many times throughout the year. ADD on to the fact that the Valet service stole my Travel mug from my car. Dont waste your money on this dump.

We checked in for a night, and we ended up being late to arrive, and they were so nice at the front desk and even gave us an upgrade! We are returning for one more night next week, and are looking forward to it.

Nice room .Great rooftop bar. Cool craft cocktails

Perfect for our one night stay in NYC. Great location for the main attractions at a really decent price. Mattress and pillows were really good, we slept great. They offered a crib for our baby, we sleep with him so we got the single bed but I always appreciate that they have that option. The shower was nice and tall, my husband is 63 so it really does make a difference. The only thing that would of made it better would have been the towels, they were small and very rough, there was no coffee maker in the room, and when we turned on the heater it made creaking sounds but it went away after a minute. They were minor things, we still enjoyed our stay.Staff was very friendly and helpful when we arrived and gave us priority since we had a reservation. Valet was an extra charge (around $70) but you have to pay for parking anyway (around $50) and I dont think its close so we decided to upgrade and it was great not to have to worry about our car, we planned on walking to were we needed to go and it worked out great for us.Its a well maintained hotel, lobby is clean and spacious and was beautifully decorated, really gives you the New York vibe. There are 4 elevators so we never had long waits to get to our room. Didnt get to check out the rooftop restaurant because it was closed. Found the stairs to the pool but we have a baby and a stroller and couldnt find the elevator to take us all the way up but didnt try that hard so there might have been a button we didnt see. My only note with the rest of the hotel is that brightening it up might be more inviting, the rooms and hallways are a very dark theme that dont do the beautiful place justice in my opinion.We would definitely stay here again, however we will upgrade for the bigger room maybe with a view because its a great location. Has lots of restaurant options just a few feet away and target is less than half a mile for any essentials.We stopped at a coffee shop right around the corner on our way to the park, you arrive close to a playground and if you keep going a little bit you find the ice rink. Times square and Rockefeller were a longer walk but worth it, lots of places to stop on the way so didnt mind the walk at all.

I was pleasantly surprised by our stay after reading the reviews that others wrote. The employees were very accommodating and polite, our room was clean and comfortable, and our view of the city was wonderful. Thank goodness for the air conditioning because outside it reached 100 degrees during our stay.. The beds were a bit small, but that is to be expected in a small room in the city. The pool was very small as well, but so refreshing in the extreme heat. Location was great - walking distance to many attractions and restaurants. I would absolutely stay here again!

Was there for a social event and the staff was great. I forgot my credit card at the bar, was still in the bar and the bartender recognized me and returned my card.

This was a trip for 6 ladies. The hotel is in a nice area of New York City. We felt safe. Walking distance to most sights. However it rained so Uber was our friend. The hotel is older but the room was spacious and clean. All 6 of us were able to stay in one room. The rooftop bar and lounge was wonderful, wish we could have sat outside. Service was great. Cannot beat the price. Would recommend it.

Stayed here for a weekend and it was a nice stay! The hotel itself is nice, quiet, and well-maintained. The check-in process was quick and easy. The person who helped me was super friendly and accommodating! Im super picky when it comes to the “standard of cleanliness.” The room was nice and clean but the thing I felt yucky by was the carpet in the room. I would suggest for the hotel to deep-clean their carpet in the rooms. I would stay here again but I would only walk around the room with socks or flippers.

Rooms: a good size for NYC. The hallways are very dark we had to use a flashlight to assist us putting key card in. Ac was maxed out and was around 75 at night. Lightning overall very poor.**Atrium and lobby are super nice compared to what rooms areService: we only stayed overnight so can’t so too much. We didn’t have much help with our bags, or much clarification from front desk about food/locations/ checkin-out process.Location: great location. Near everything you need to be near in manhattan NY, walkable to broadway/Times Square etc.

Booked a room for 1 night to see a Broadway show and with all the fees it was almost $500. We reserved 2 Queen beds but the rooms air conditioning did not work and the blinds were broken. Luckily we were able to open the windows for a breeze. Went to the lobby to see if we can get a different room but it was all booked. They sent maintenance to help, he was very friendly, but I could have gone to the Hyatt in midtown for a better experience and price. I would not suggest this hotel!

Pria and the front desk staff were so accommodating! Room is very nice and hotel is very walkable

Really nice double room. Just would be nice to have ventilation in the bathroom. Rooftop bar is great.

Clean and well maintained hotel downstairs in the lobby, but personally, the price you pay rooms are small and at night very noisy due to the heaters or something outside or above our room. Our heater would have made the noise worse, so I turned it off, but then it was still not great as so much noise from elsewhere kept me and my wife awake most of the night. Wouldnt stay again, and pictures on google are not our hotel room. We took a picture and video but seemed to cant find but hope hotel takes on the review and updates pictures and sort the racket of noise out.

Beautiful old hotel. Near the cruise terminal and across the street from the Lincoln Center . Walking distance to Rosettas Bakery and Dante Park

Very noisy rooms. Old style hotel with no fans in bathroom and very small, bad paint and others (Dont trust pictures, seems they always give you the bad rooms at beginning). Paid around $900 fro two night, worst one in our spring break travel.

First of all, before I even arrived a mysterious charge from the hotel came off my card. Second, on check in I was told the hotel is overbooked and the room I booked wasn’t available. Then when I got to the room they gave me, I was hugely disappointed: broken furniture, cramped, run down. I swear, I have stayed in the majority of the leading hotels of the world and expected so much from this hotel based on its reputation that this was really, really awful. I’m usually a passive person, but after coming so far and paying so much for THAT, I lost it. Thankfully the man at the counter changed my room; it was a bit better: only the wall paper was damaged, a few less stains on the curtains, and the bathroom door was less damaged. Nonetheless, still very cramped. There’s no breakfast service; okay - there’s a Starbucks downstairs and a Smith’s across the road. I bought food at the rooftop restaurant, and was once again let down.Look, it’s close to some really good spots and the subway. Other than that, it is a very disappointing hotel. Make sure you don’t spend much time inside it, and maybe come back drunk when it’s time to sleep so the dreary interior is more tolerable. I’m serious, the decor/colour scheme is dark and depressing and makes me think of The Shining (not the awesome bits).And the access cards stop working immediately on checkout time, so don’t dare go for a run or walk on the morning of checkout - they won’t be merciful.The nicest staff are the doormen.I enjoyed NYC for everything OUTSIDE The Empire Hotel - even the homeless people were friendlier than the woman at the desk on the first night.And lastly, good luck trying to get your refund for some obscure charge they have. I am still waiting to this day four months after I stayed there. They gave me the biggest runaround of my life, multiple excuses and explanations that just doesn’t make sense. Beware!!! Next time I’ll listen to my better judgment and go stay at The Plaza etc.

Its a classy but old hotel, charm but a few details are overlooked. For NY and its history its delightful. The location is superb, walking distance to Tavern on the Green, Central Park, Cruise Piers etc. Fantastic views from Roof Top, some of the rooms youre staring at a building with its windows. Rooms are small but adequate enough but without window view it can feel confining. Concierge, Bell Hop, taxi and Uber are easy to get. Have cleaning service sit on toilet to see what we see and add a little extra detail for our comfort of paying the higher prices.

Five nights before Christmas. Two rooms. Great overall! Very good location for us: Two subway stations a few blocks away, restaurants, Lincoln Center, Central Park, walked to Times Square, Rockefeller Center, short subway and short walk to Radio City walked back, etc.Staff responded right away to email notification about late arrival, we got rooms we requested, very fast check in.Not perfect: No AC in one room but they provided a new room the same evening. The windows open (good!) but leaked a little which could have been a problem. Our rooms were somewhat dated, but were very clean and plenty big (for New York). Plenty of power outlets for our too many devices. The mattresses were very good; we slept well.Wed happily stay at The Empire again.

Very noisy room. We were on the 5th floor and it was almost like the dual glazed windows were open. We had a hard time sleeping most nights due to noise. This is an old style hotel with no fans in the bathroom and an overall tired dated look with odd dark wall paper in the narrow hallways. Our bathroom had paint peeling off the ceiling. Having said that and aside from the noise, the staff was great and the location was central enough to walk to most sites. They were also one of the few hotels that offered rooms large enough to accommodate dual beds and a hide-a-bed.

Stayed here for two nights, and based on the reviews, I had some idea what to expect. As noted, the rooms are small, like what you see throughout Europe. I was on my own, so this was fine for me but if you’re traveling with someone, you’ll be on top of each other and not in a good way. The one place where the small size was an issue was the bathroom. It’s so cramped that you have to stand to the side of the vanity. There’s no room to stand in front of it, even if you’re small (see pic). Also, there’s a small step up into the bathroom (pic 2). It didn’t cause a problem, but if you’re not careful, or if it’s the middle of the night, can seriously stub a toe.The Empire is an older building and it shows, but I thought things were generally in good shape with one exception. The was no power to most of the room’s outlets, and the one I found that was working took much longer to charge my phone than usual. On the positive side, the Empire is in a great location, and the staff is friendly and helpful. I’d consider staying here again if was traveling solo and could be more confident in the power outlets.

I would like to inform you of my dissatisfaction during my stay.I stayed in room 414 from Dec 30th to Jan 1st.Firstly, at check-in we were offered a larger room but without a view which was supposed to be available at 3pm. We accepted, but at what price?- The room was available at 16h50. So we wasted time waiting at reception.- Non-stop noise from outside ventilation.- No ventilation in the bathroom.- 3 towels for 4- 1 pair of slippers for 4....The basic room rate was $1168 tax included but I was charged $1318.32. A so-called lack of funds.... But rather an error on your part because the amount is was still blocked on my card for 7 daysA mistake that could have prevented me from staying with you if I had no other funds.I was charged $600 after the first error to guarantee the reservation. I had to pay the rest at check-out BUT my room was blocked on the second day, we went to reception 5 TIMES thinking we had a card problem. None of the receptionists except 1 took the time to check why. So we wasted another 1 hour trying to figure it out.... So I had to pay the rest of the amount to get into my room, which hadnt been cleaned... Great service.In short, Im extremely disappointed with the service and the lack of professionalism.All we got was a sorry.

Nasty and overpriced. Do not stay here. There are so many other accommodations available in NYC. We paid $1900 for 4 night—criminal. TV does not work. Strong smell of chlorine in the room, so I had to leave the window open. I asked twice to have the smell checked out, no one showed up or cared. Pillows are shredded foam. No blanket on the bed, other than a throw at the bottom. No chair to work at so-called desk. Tiny room. Front desk did not answer the phone, I went down there and they were not willing to change my room. Noisy construction work on nearby rooms above my floor until 5:00pm each day. Challenging to find a place to eat other than a Starbucks. My advise, stay anywhere else and take a taxi to Lincoln Center. I prefer Midtown and Times Square area. This hotel should not be allowed to charge customers high fees with multiple issues. The photos that they post are misleading and should be considered fraud.

The hotel sits in a prime location with many things within walking distance. The staff was courteous and professional. The rooms are where they lost a star. Our beds were made with only a top sheet, so you either slept with a comforter over you or nothing at all. There was no thermostat control in the rooms so sometimes a comforter was too hot. The toilet in the room had been installed crooked and against the wall. And there is no coffee anywhere in the hotel.

We booked a room for my son, who stayed in the hotel for 3 weeks, fully paid.The apartment he was waiting to move into became unexpectedly unavailable for another week. I tried to extend his stay with a new one week reservation. Manager Sara overruled her colleagues assurance the evening before that this would be fine by insisting that my son move out for 24 hours before my reservation would be honored. This was simply unfair and unacceptable. Naturally, I canceled the reservation for a refund. The right approach would have been to accommodate a guest who paid nearly $4,000 in room fees. But apparently, this manager thought otherwise. I wish I had a validreason to give a better review. But I dont.

Great location, quiet area, clean and safe which was extremely important. No too far from the sightseeing and close walking distance to central park! Close to the fashion are, museums, everything was close yet safe and peaceful. The rooms was a good size, I just wish a bit more updated. The roof top view is amazing! You can have dinner there, just make sure to make reservations. 😉

Front desk staff was not helpful at all. The keys did not work five times. Each and every time I spoke with him they’re obnoxious and not very helpful. Customer service here is horrible.

This is one of the dirtiest, tiniest, run down and poorly taken care of hotels I’ve ever stayed in. The walls had peeling wallpaper, showers are disgusting, the bathroom is the world’s tiniest bathroom you can’t even fit in. The carpet in the rooms are gross and look dirty. There is no individual control of the AC in your room, it’s just gross. I left my toothbrush and toothpaste at home, they told me they would send one up. After I waited an hour I called back and the front desk let me know they ran out of them. Beds are also horrible. Do yourself a favor and stay anywhere else.

Very small room and even tinier bathroom. On the plus side comfortable bed and its quiet.

Came here for a networking party at the rooftop space. Nice space and friendly staff. The bartenders really know what they are doing. The passed hors d’oeuvres were tasty and the views are top notch.

I would give this Hotel a 3.7. It is in a good location and has good subway connections. Rooms are spacious and staff is quick and professional.However the hotel does require an upgrade. For example, when trying to shower I turned the faucet and nothing was coming out - I did turn the valve to open the tap just next to shower head itself and it started leaking yellow water for a few seconds. Perhaps the shower wasnt used? But from a 4 star hotel thats not something I would expect....The gym is small and is falling apart. I saw some equipment that had bolts sticking out - thats a health and safety concern.Oh and theres no breakfast

Location is great but that’s it. The price is unbelievable high for what it is. Toilet was broken, the infrastructure of the bathroom was old, bed was uncomfortable, I was stolen inside the hotel and the staff told me they would do nothing about it, not even checking the cameras. If you’re gonna pay this high for a hotel go for one that actually has a good reputation, it was my fault for not checking before booking.Also the room was incredible small. We booked to queen sized bed room and we got just regular 2 person bed and it was sooo small you can barely walk on it.

The price, location, cleanliness and the lobby is awesome unfortunately that’s where it ends. I checked in Dec 21st 2023 the room had no lights they were flicking on and off, the TV didn’t work and favorite there was no hot water until the morning of my checkout 12/23. I called reception day one they said a technician would come up to make repairs however he didn’t make it. They did refund me one night but why wouldn’t they I basically slept there like I was in a shelter no water, lights and TV. Did I mention the sink was detached from the wall in the bathroom see images. I tipped the Bellman $20 and the Housekeeper those were my two best experiences. The room is very clean and the linen and bed are made well! So whoever is leading the housekeeping team and Bellman team have them Train the GM of this hotel because the aside from that this is a sad hotel to book. Major renovation job needed here which is not the staffs fault either.

I wanted to come here for lunch on their top floor because I was a fan of Gossip Girl back in the day. I did not stay overnight so I cant comment on any of the rooms. But I can tell you that the staff in the lounge were so kind and sweet to everyone. They were patient, friendly, and professional and everything they did. I spent almost 2 hours there with my friend looking at the view, walking out onto the terrace, just enjoying New York City from a new view. I enjoyed it.

The location is Great the people are nice but when something has a problem they do not want to admit and find a solution.Our AC did not cool the room. We Noticed it right away but figured maybe it was since it was off so we set it down to 65 and left for the evening, after coming back about 8 hours later out room temperature was the same 76 degrees. (took a picture every day so no one would think i was being dramatic)Had someone come look at it, they changed the filter out and said that was the issue. The morning the room was still the same temperature 76. Told the front desk and they had someone else come again and this time gave us a little fan saying the units are just working hard. (mind you the temp outside was about 60 degrees) This process repeated about 4 times, they had no more rooms since it was the largest room they had.I understood hey maybe the ac isn’t working but they would not admit it, and i understand that we did have the biggest room so it was hard to relocate us, and they had no more rooms.I was told some type of compensation would be considered from multiple people which made me feel a little better.So the day came to check out i was told the managers in a meeting so they would follow up with me via Email. That should off been my red flag honestly but i had no time.I have since called and emailed and have been told i would be reached out too, but nothing so far.So to all that hope to stay here and situation comes up have them address it right away and talk to a manager before you check out.If they do reach out i will update this review but as off now they don’t care.

We had a pleasant stay. Staff were incredibly welcoming and service minded, we arrived early and was offered an early check in which was highly appreciated.The hotel is conveniently located and we walked almost everywhere. Make sure to check out the rooftop bar as well. Great views, cocktails and food. The staff there is also incredibly attentive and friendly.The only downside of things would be the rooms. They’re pretty outdated and could really use some work. However for the price you pay, this hotel was great.

I enjoyed The Empire Hotel. The service was great. We went to the rooftop bar (which was nice) but didnt stay because there wasnt much room left to sit or stand around comfortably, plus there was a private party on one side. I definitely liked that a lot of things were within walking distance.

They are doing their best they truly are however, the rooms are undergoing renovation, and they are not in great shape. The carpeting in some of the rooms was wet I had to change rooms and the wallpaper or paint on the ceiling is peeling off, the bathroom paneling is sort of corroded and the shade in my room wasn’t working, and they had to replace it. Furthermore, the curtains are dirty, and the way that I do not even want to describe.There is no coffee pot and no microwave in the room so the amenities are just bare minimum, and when the front the front desk is busy you can be waiting on the phone for more than 10 minutes which is ridiculous.

I had reserved 2 rooms for work meeting. When we arrived they could only find 1 room. I ent to dinner and talked to another manager whom found the other room under my name. Great location!! Walking distance to shopping, restaurants, park, Times Square. Rooms are dated but still nice vibe.Note. When checking inn, be ready to pay $200 more than expected for fee’s and taxes. The deal online with 3rd party is not accurate.Parking $60 per night. You can find street parking but prepare to walk.

I didnt stay in the hotel. I had brunch at the Rooftop restaurant. The food was excellent and the drinks were good. Pearla was a great hostess and I will definitely return soon. The hospitality manager was very accommodating. Thank you so much for making my birthday a great one!

Before listing the bad things, I would like to acknowledge that all the staff at this place were welcoming, friendly and helpful to the extent that they could be. The issues rather stem from the management.If you can find another place to stay, you probably should. If staying across from the Lincoln Center sounds appealing and potentially worth the cost, as it did to us, you may be disappointed to discover that the heavy winter shade does not raise up, leaving you in claustrophobic quarters with no view. We were offered to move to another room the next day, which we could not do due to our packed schedule, so we resorted to climbing on a chair and using clips to hold up the shade. Another guest did move to another room, where the curtain rose all of 12! She used her suitcase to prop it up.The room and bathroom were quite small, which is fine, but we also found 2 live cockroaches in the bathroom during our short stay, which is unacceptable.

I enjoyed my stay. There was a slight issue at check-in, and Adam, the manager, got it resolved easily. He even provided a room upgrade. After seeing my colleagues accommodations, I had even greater appreciation for the upgrade because the standard queen room was very small. The location was great, right across the street from Lincoln Center. The staff were all helpful and kind, going above and beyond to ensure my comfort. Thank you 😊