Starbucks

This store is horrible i came here two times, on one instance i waited 20 minutes when there was no line. But this second time, i ordered a vanilla bean frap no whip cream. Sounds simple right, wrong because i noticed they put whip cream and then removed it and handed it to me, the entire top was caved it and like 1/3 of the drink was gone. I gave them a chance with a remake because i know its a hassle to refund, and the drink tasted nasty like someone spat inside of it or something. I threw the drink and im never ordering again and am looking into getting food service to inspect the place.

I agree with other reviewers that this place takes way too much time for being an “order in advance and pick up” place. Takes longer than regular Starbucks. There’s only 1 Barista making all these orders in the weekend which doesn’t make sense at all when it’s located at one of the busiest area in the USA.

My first time drinking a coffee in New York.It gave me a bad Impression of the daily breakfast in the United States especially considering that it was not my first time at a Starbucks. The Starbucks that I have tried so far in the United States have grave problems. Starting from the poor service provided by employees. Although I could forgive this if they could at least make coffee without burning it. Worst coffee i drank in my life.

Thank you for making one of the best Match Oatmeal Latte in the city🥰

This location needs real help. There must be no management because there is always an insane amount of wait even if you order ahead. And there is always an issue with my drink which is just a iced chai tea latte with oat milk. I highly hope a manager steps in to retrain staff.

You can only order ahead and pick up here. If you come during rush hour, the entire sidewalk is mobbed with people trying to enter one tiny door to pick up your drink. Not worth it. Dunkin’ is around the corner and much faster.

Waited 5 min for some one to come to the window. Rude man came and said he couldnt take my order because of the wind and if I had the app. I have order by walk up everytime before. All the bad reviews make total sense

Great Customer Srtvice located right next to a Public Access. Great Security & Ambulience.

The manager was super rude,so poor customer service,yeasterday I ordered tall hot latte,butter croissant and cinnamon cake.Guess what inside the cup it was only shot!!!!!where is my latte????I spend $14 dolr.When the manager took my order he didn’t give me receipt.need to talk with corporate

Something is wrong with this Starbucks concept. Why am I waiting in line for 10-15 mins for my mobile order? I’ve stopped going - never worth the wait.

I said cold VENTI cup without ice. They gave me a SMALL cup diluted by tap water. I paid 7 dollars for sweetened tap water.@Starbucks: Make sure to add some PURIFIED Tap Water Next Time.

New management has made this location so much better! Definitely a good vibe

They always use expire milk shame on Starbucks make this ppl work here 0 star

The people works here are disrespectful, serves orders very slow based on the race

Worst service everSeems like the kind of place they would spit in your coffee

This is a pick up/order booth only!! There is an insanely long wait time. Over 15min. There are people that work nearby that place mobile order pickups. They only have two people inside rush hour on a weekday. I recommend any other one or two order at least 20 min ahead. Good luck!

I love this place so much! A very good place to study

I got the hot chocolate and it was not fully made. The top was too watery and the bottom was too chocolaty I asked for whipped cream and I did not get any. It made me sick. I literally threw up. if I could give it 0 stars I would.

I ordered White chocolate macadamia cream cold brew. The cream foam was really fresh!

You will almost always have to wait for your drink even though it’s just a walk up windows that mostly does mobile

This is the worst starbucks Ive ever been to and Ive lived in the city all of my life. I go almost everyday and theres always a line. Theyre usually nice about things, but today was the last straw. I got there any my order wasnt ready but it said it was. I then waited an extra 15 mins on the side. I then asked if it was ready as it was quite a long wait. They finally gave it to me which was just sitting there and theres a guy who I believe the manager accused me of skipping the line. Clearly this place has zero ability to have customer service. Update to the response: It was not the long wait, it was the interaction with the team.

Extremely long waiting time. > 40 mins.

Super friendly staff.

At this location I enjoy the friendly and welcoming service the workers bring.

This location consistently gets orders incorrect. Mostly happens during the busy morning hours, but has happened to me during non-rush hours as well.

I placed an online order in the morning before the rush. when I got there my name said on the board that my order was done and receive the email saying it was complete to pick it up. I said my name at the window and my order was not done. She gave me an attitude, closed the window and walked away on me while I was standing there. Trying to tell them my order. Extremely unprofessional.

I came to this location because its across the street from my job, but after waiting over 30 minutes for a mobile order I placed ahead of time (which seems to defeat the purpose of ordering ahead) I still didnt have my drink. All I ordered was a grande vanilla sweet cream cold foam. Several people around me complained to the employee at the register that they had also been waiting for over 1/2 an hour. I asked what the status was of my drink and after confirming my name, a different employee went back and made my drink in like 30 seconds. It wouldve taken less time to walk to a further location. Absolutely no reason for something like this to occur. Especially when I saw at least 6 employees behind the counter. Get it together.

Starbucks to go.

Absolutely horrible wait and service. Super slow staff. Not even that many people, and waited over 15 minute for a cup of coffee. Could have went to any other starbucks a few blocks away, even two avenues away and would have gotten what I needed way faster. Never coming back again. Easily the worst service of any starbucks I ever waited on. Highly not recommended!

4 employees. 3 are chatting, only one is working. Therefore it takes 12 minutes to make one coffee, with only 2 customers before me. This place requires management…

Great idea but they can’t seem to get the online ordering working correctly and they are closed more than open. For a 5th Avenue location in Manhattan this is really bad. Would be very convenient if they can get it together.

The man working there was rude to us when we had to order at the window since their online ordering was unavailable. He didnt seem well-trained on how to input orders and had difficulty finding the right buttons – dont waste your time.

Wonderful place to go, for a quick cup of coffee ☕.. or something to eat...

No dine in. just pick up

A terrible experience to say the least .. ordered 2 simple caramel frappes & the barista made the wrong drink & when i asked him to fix it he gave me an attitude because he messed up the drink . The gentleman who made my drink then purposely sabotaged the drink by drenching it with caramel syrup & at that point I walked away & threw the drink out . Horrible service I don’t recommend coming to this pickup only store . The employees are miserable there & want to take it out on the customers

A staff was very rude. I couldn’t access internet, he forced me for using ordering on the application. How did I order?

Takes your money but does not deliver

I tried ordering at the window & this female employee said that it’s ONLINE ordering only…& she pretended to check to see if the register was functioning. What a lie, she just didn’t want to take the order. Lazy employees here.

So inconvenient, it wasn’t busy and wouldn’t take our order, had us place order online

Angel and Mo where very helpful and great!

Boycott

Fraudulent activity from this Starbucks

Good service

Slowwww

To go only

Good cafe

What to take